Charles Moorer (317) 340-3098 cm132c892@westpost.

net 9364 Whisper Bend Dr Indianapolis, IN 46278 Professional Objective: Desire to advance to another level of management and or a position that will all ow continued professional growth and use of my current management skills set. Academics/Education: Kaplan University (Concord Law School) Juris Doctor Law Degree (currently pursuing) Baker College MBA Business Administration & Leadership Concentration Kent State University Bachelor of Science Criminal Justice Personal Statement Motivation, the discipline to never give up, integrity, passionate about what yo u do, and being a self starter, are very important to me and describe my charact er. Core Competencies My core competencies are as follows: people and resource management, customer re lations and service management, litigation management and expense control, vendo r management, strategic business line management, performance management, coachi ng for results, operations and expense control management, personal and professi onal development of employees, working with local sales and underwriting managem ent team, assisting senior management which includes Directors, AVP, VP, and the Senior VP with management projects. Work Experience 21 years in multi state/ multiline claims handling and risk management.

Miller Pipeline LLC Director of Risk Management - present Job description: Over see all insurance and risk issues associated with day to day exposures for the organization in over 25 states. This includes working with insurance brokers and various insurance carriers to evaluate risk exposures and the proper covera ge needed to adequately protect the organization. Negotiate insurance premiums, participate in claim file reviews, evaluate reserving practices and reserves on claims being handled by the insurance carrier for the organization, assist in th e administration of the organizations in house self insured program, work with t he director of finance on monthly accruals, work with the CEO and corporate coun sel on company acquisitions and evaluating the exposures in connection with the acquisitions, work with the director of safety on risk that impact the day to op erations of the organization that ultimately impact the bottom line, communicate

trends, patterns, and or seek ways to improve the loss experience for the organ ization. Indiana Wesleyan University Adjunct Professor June 2009 - Present Job Description: Teaching Business Communications in the school of Business Management. The goal is to teach the students what it means to be effective communicators in their p rofessions of choice and to understand how the communication style has a direct impact on how others see their organizations. The students learn the importance of presenting and communicating material to other professionals and the public a t large. Most of the students are pursuing Bachelor degrees and the ages range f rom 22 to 60. WellPoint (Anthem Blue Cross) Regional Claims Operations Manager August 2009 to September 2010 Job Description: Manage and supervise a claim staff of 32 personnel in the United States and 6 in Manila, for Medicare Supplemental programs. This includes making sure all claim s for customers are processed timely and correctly thereby meeting the company s tandards for inventory production, financial quality, and to comply with any of the Federal and or State Laws that govern claim practices. Responsible for repor ting everyday claim trends associated with inventory aging, breach violations, a nd customer satisfaction issues and how best to resolve the issues associated wi th the trends. Responsible for managing individual employee production, coaching and developing employees to meet best practices for performance management, and for monitoring development plans as established by management and employee. In addition, I am responsible for managing claims and interacting with the state de partment of insurance for Indiana, Kentucky, and Missouri. Zurich Direct Underwriters Insurance Company Regional Claims Manager (Property and Casualty) January, 1994 - 06/05/2009 Job Description: Manage and supervise the performance of the claim specialists for the Indiana re gional office, complete mid year and yearly performance evaluations outlining th e specialist adherence to the organizations business objectives, office objectiv es, and their individual personal and professional development plans. To assist policy holders with a wide variety of claim issues resulting from workers compen sation, product liability, title seven violations, truth in lending, premises li ability, auto accidents, and employee dishonesty claims. Evaluate the work and t he fees charged for the work by defense attorneys, cost containment services, an d where warranted replace them with vendors providing the best service for cost which impact the organizations bottom line. Where needed, negotiate and or atten d mediations participating with state and federal judges as well as plaintiff at torneys, to resolve high exposure cases (death cases, closed head injury, amputa tions, and quadroparalegic cases). Respond to Indiana State Department of Insura nce inquiries and or complaints. Work with the Regional Sales Manager, Regional Underwriting Manager, Property Manger, and account executives on a wide variety of issues involving customers in the commercial auto, farm implement, recreation al products, and automotive specialty markets division and loss control issues. Auto Physical Damage Manager: In addition, to the Regional Claims Manager I also worked as the Auto Physical Damage Line Manager for the States of Indiana, Illi nois, Ohio, Missouri, Wisconsin, Nebraska, Michigan, Minnesota, North and South Dakota, and West Virginia. Job Duties entail traveling to each office within the

Northern Zone to conduct claim file reviews/audits to ensure claims quality con trol. In addition, to claims quality or ensuring compliance to the organizations procedures for best practices, I am responsible for assisting each claims speci alists and their claim managers, with claims coverage and claim scenario issues, and educating them in their handling. Worked as the subrogation supervisor for the states of Illinois, Tennessee, Missouri, Minnesota, Ohio, Wisconsin, North a nd South Dakota, Virginia, Indiana, and Michigan, pursuing dollars owed to the c ompany resulting from the negligence by another party. Marriott Casualty Claims Senior Claims Adjuster January, 1993 - January, 1994 Job Description: Corporate risk management department self insured and self administered to handl e claims arising out of hotel functions for Marriott full service hotels, Courty ards, Residence Inns, Fairfield Inns, Marriott Senior living services, and other Marriott business interest. Responsible for the states of Wisconsin, Indiana, M innesota, Illinois, and Ohio. Claim types include employee worker compensation, dram shop (liquor), and general liability claims (i.e. slip and fall, food, and theft claims). Job required the ability to take recorded statements, negotiate r esolutions with the general public and plaintiff attorney's. Consistently evalua te services provided by vendors to ensure cost savings to the organizations bott om line Liberty Mutual Insurance Senior Claims Adjuster January, 1990 - January, 1993 Job Description: Worked in the Westlake Village California office handling worker compensation, a nd general liability cases for a wide variety of customers to include Kohl's, JC Penny, Dial, UPS, General Mills, and many others. Also worked in Liberty's Helm sman Management Department handling customers who were self insured however, adm inistered by Helmsman. Job required the ability to take recorded statements, neg otiate resolutions with the general public and plaintiff attorney's. Consistentl y evaluate services provided by vendors to ensure cost savings to the organizati ons bottom line. Certifications, Awards and Honors: Awarded the Vice President and General Managers award for performance twice. Fin ished number one in my division and number three in the country. Recognized for spear heading customer service initiatives. I have had a successful career as ma nager. Honorable Discharge US Armed Forces 1992. Other Information Hobbies: vacationing with family, health and fitness, youth football coach, char ity work for local church, music, comedy movies, board of directors for password community mentoring, and golf.