Robin Hamnett 1936 Crestmont Drive, San Jose, CA 95124 rh138a8d4@westpost.

net (408) 679-0572 Cell (408) 440-8585 Home As a high-energy, enthusiastic and versatile individual, able to effectively han dle multiple tasks and priorities, I am seeking an interesting and challenging p osition where I may use my skills, knowledge, and creativity, in a positive envi ronment. I offer excellent communications skills, a strong focus on customer ser vice, ability to work effectively independently or in a team environment, and st rong overall general business knowledge. Summary of Experience: Management: Able to develop and execute strategic direction for the company and influence others in the support of that strategy. As a strong motivator with pro ven people management skills and excellent interpersonal skills, I provided lead ership in fast-paced, growth-oriented environment, managing multiple tasks and d epartments including production, sales, promotion, purchasing, and other departm ents. Recruited, trained and managed staff in a variety of functions, including a variable sales force of 8 to 12 people. Developed and introduced company polic ies; procedures and guidelines and ensured they were consistently followed. Abl e to read and interpret complex business reports, communications, and policies. Act as a decision maker, able to assess varied situations, taking into account c ost, time management, company resources and company integrity to make strong and valuable decisions. Demonstrated ability to be innovative and identify opportun ities for improvement and problem resolution in a diverse and complex business e nvironment. Excellent consultative skill with high degree of diplomacy and stro ng interpersonal and teamwork skills Sales and Marketing: Responsible for all business development, sales and accoun t management, including: Analysis of territory and marketplace trends, researchi ng demographics and pinpointing focus groups, advertising, marketing material de velopment, presentation design and preparation, including sales, marketing and t echnical presentations, prospecting, business to business sales in an activity b ased sales environment, sales tracking and contact maintenance, customer visits for customer service and account penetration, managing telemarketing and cold ca lling..Prepared budgets, business transaction reports and expense tracking. Crea ting and maintaining customer databases. Industry Sales Experience: Wholesale Products, Retail Hard Goods, Web Based Ser vice Software, Services, Labor and Experience. Business to Business and Business to Customer. Event Planning: Event planning, implementation and execution management such as trade shows, seminars, team building events, training sessions, special events a nd social gatherings. Business Administration: Capable of managing multiple projects and prioritizing deadlines. Develop and oversee budgets, accounting, purchasing, and other gener al business functions. Strong project planning and implementation oversight. Computer skills: Able to effectively use a PC, with demonstrated proficiency in a variety of soft ware applications such as: MS Word, MS Excel, MS PowerPoint, MS Access, MS Offi ce, MS Project, MS Outlook Express, MS Works, Adobe Illustrator, Adobe PageMaker , Adobe PhotoShop, MS Internet Explorer, Caterease, Aloha, Salesforce, ACT and m ore. Database management, including database design.

Work History: Owner/General Manager 01/2005 - 12/2009 Woodsgarden, LLC.- dba: Navlet's Flowers/Elegance by Design * Achieved business objectives including sales volume, profitability margins, ch annel mix, growth, A/R and cost control targets, customer satisfaction and emplo yee satisfaction. Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs. * Established processes for analysis of key measurement of operations, profit, s ervice and manpower support plans by defining key measurement criteria, such as. , volume/ quality, margins, new account acquisition, customer service levels, an d employee satisfaction targets. * Analyzed and developed new business possibilities, seeking opportunities for n ew markets and applications from existing or related products and/or services. * Ensure ethical operation of the business and reinforcement of corporate missio n, vision, values and culture. Set the tone personally. * Built organizational capacity by recruiting and developing necessary talent. D eveloped a high level of loyalty to the company in order to reduce turnover and increase employee morale. Defined and implemented high quality employee performa nce standards, help employees relate standards to high performance levels. Set w ritten priorities and key objectives for each department quarterly including act ion plan and completion date. Followed up to assure successful implementation. L ed the implementation of continuous improvement projects and quality assurance p rograms. Ensured compliance with all policies and procedures through regular man agement and staff meetings, effective communications, audits, and more. Business Development Manager 05/2008 - 3/2009 City Beach Event Center * Responsible for achievement of all revenue and expense targets, achieving assi gned volume, profit margin and channel mix goals. * Translated the corporate vision and strategy into a tactical business strategy tailored to meet local market conditions. Developed a rolling 2-3 year busines s strategy and plan which revolves around the company's four Key Performance Mea surements (Profit Growth, Revenue Growth, Customer satisfaction and Employee Sat isfaction) * Analyzed and measured business trends; developed and implemented plans to maxi mize sales and meet goals and objectives * Acted as a role model of true hospitality to differentiate this unique environ ment. * Created an atmosphere of teamwork with hands-on leadership, selecting, coachin g and developing staff and associates; * Developed and coordinated continuous improvement efforts required to expand co re business areas and grow profitably; * Identified and exploited potential commercial business development opportuniti es, which contain the possibility of transforming or enhancing existing business ; * Directed the financial analysis of local operations to include proposed new bu siness ventures; * Oversaw operating processes and procedures to ensure that they provide efficie nt, effective and high quality service to our customer base, creating unique off erings and a highly personal level of service that kept our guests coming back;

* Managed day-to-day operations to create memorable moments for all the guests. Business Development Manager 1/2003 - 11/2004 Labor Connection - Sunnyvale, CA Responsible for all aspects of business development. Creating new business as w ell as maintaining existing clientele. Business Development Manager 1/2002-1/2003 LeGrande Affair - Santa Clara, CA Responsible for all aspects of business development. Creating new business as w ell as maintaining existing clientele. Expanding markets through creative promo tion and networking. Establishing quotas and ensuring the meeting sales goals. Increasing the Corporate Department sales by 50% in four months Owner, Sales and Events Manager 9/1998 - 1/2002 Gaslighter Theater Campbell, CA Responsible for all aspects of sales, marketing and general management of this f amily-oriented live-performance theater. Developed additional program offerings such as specialized corporate events, booked concerts, shows, contests and part icipated in performances. Owner/Manager 1994 - 1998 Elegance by Design San Jose, CA EBD was a special event coordination company. As the sole proprietor, I was res ponsible for general business management including, marketing, sales, customer s atisfaction and service, finance and accounting, vendor relations, maintaining s chedules, timelines and overall coordination of the business as well as each eve nt. Education Point Loma Nazarene College rts DeAnza College References provided upon request. Various courses toward BA in Liberal A