DONNA JEAN DICKSON 14 Bay Hill Lane. * Magnolia, DE 19962 * Cell: 302.650.7854 * Email: dd13988c6@w estpost.

net SENIOR MANAGEMENT PROFESSIONAL Industrial * Automotive EXECUTIVE SUMMARY Innovative, assertive and goal oriented Senior Management Professional who offer s a distinguished background of successfully propelling quality programs and ini tiatives that spur operational growth and profitability. Outstanding ability to effectively identify opportunities, develop focus and provide tactical business solutions. Exceptional communicator with strong negotiation, problem resolution, and client needs assessment aptitude. CORE COMPETENCIES * * * * * * * * * * Strategic Planning & Organizational Leadership Client & Vendor Relationship Management Process Reengineering & Change Management Budget & Business Forecasting Quality Control & Assurance Inventory Control & Logistics OSHA & Regulatory Compliance Staff Management Team Leadership & Motivation Cost & Overhead Reduction * Aerospace/Defense * Business Systems

RECENT EMPLOYMENT EXPERIENCE UNITED STATES AIR FORCE, Various Locations 1989-Present Master Sergeant/First Sergeant (2008-Present) 258 Direct Reports First Sergeant appointed to sustain morale and welfare for all assigned personne l and families in conjunction with conducting quality force assessments on all p erformance reports and decoration citations. Advocate recommendations to squadro n commander regarding personnel retention and discipline concerns. Furnish couns eling and mentoring to all assigned personnel, respond to Uniform Code of Milita ry Justice violations, 24/7. * Elected as chair for 2-installation annual award banquets with 500+ attendees and 55 wing airmen recognized. * Responded quickly to distress calls, which led to the avoidance of 3 suicide a ttempts. * Rendered counsel to despondent Airman, enlisted professional counselor, and ai rman diagnosed with Post Traumatic Stress Disorder. Dover AFB Lean Program Manager (2007) Planned and directed Air Force Smart Operations for the 21st Century (Lean) at W ing level. Established group level executive councils for four groups, encompass ing 21 squadrons, 3000+ personnel. Facilitated multiple rapid improvement events , improving processes and productivity. Established enterprise improvement point s, aligned with Air Force enterprise improvements, assisted 21 units establish s upporting goals. This was critical to Dover AFB garnering the Commander in Chief , Installation Excellence Award for 2008, $1.1M. * Facilitated C-5 Isochronal Hydraulic Inspection process from 38 days to 14 sav ing $42K per day. * Facilitated C-17 Home Station Check process improvement from 36 to 8 hours sav ing 224 labor hours.

Aircraft Hydraulic Section Chief (2006-2008) 25 Direct Reports Section chief charged with controlling all programs within the section to includ e safety training, Hazardous Material program, technical data program, tool acco unts, supply chain operations, prioritized maintenance operations, training of e mployees, OSHA and Hazardous Material regulatory compliance, and writing perform ance evaluations. * Facilitated storage and management of 3000+ tools and special equipment in 800 square feet space by utilizing a vendor that could furnish high density storage and achieve OSHA and regulatory compliance. * Evaluated and endorsed the use of a hazardous waste management vendor that wou ld consistently inspect, clean, and remove hazardous waste, this eradicated need for accumulation point for hazardous waste. * Pioneered C-5 flight control manifold parts overhaul consolidation by vendor, which eliminated 10 man-hours per flight control manifold, 10 per aircraft, adop ted Air Force wide.

Professional Military Education Instructor (2003-2006) 8 Direct Reports, $200K Annual Operating Budget Instructor recruited to conduct various activities to include educating flight s tudents on 92 hours of leadership/management curriculum in 5 weeks, grading all assignments, executing test analysis, scheduling in service training for instruc tors based on test analysis, and orchestrating banquet/graduation operations (7 banquets per year, 600 attendees per banquet). * Oversaw student body of 1376 over 3 years, instructed 344, on call faculty for Osan AB, S. Korea facility. * Restructured 10 key processes and conducted self-inspections on faculty record s, led to zero findings on Program Management Review inspection, which produced a perfect score. * Accomplished necessary requirements for Occupational Instructor Certification to include a 120-hour faculty practicum, all tests passed with 90% or better, an d teaching for 2000 hours in 2 years. Aircraft Hydraulic Craftsman, Kadena AB, Okinawa Japan 18th Wing (2002-2003) 8 Direct Reports, $2M Annual Supply Budget Craftsman selected to instruct all military members assigned to section on perfo rming isochronal inspections on the C-135, oversee supply chain operations, and serve as primary supply chain manager. * Championed designing F-15 Pitch Trim Control Assembly test fixture that was ap proved and generated $100K savings. Aircraft Hydraulic Systems Craftsman, Edwards AFB CA - Air Force Flight Test Cen ter (1993-2002) 10 Direct Reports Senior craftsman designated to maintain, troubleshoot, and service hydraulic sys tems on the assigned test aircraft that included C-141A, C-17 (prototype), YF-22 (prototype), C-130J (Prototype), CV-22(prototype), EC-135, KC-135, NKC-135, and C-18 (J-Stars aircraft, command and control). * Collaborated with engineers to evolve the hydraulic system and "maintenance fr iendliness" of the C-17, this initiative was instrumental to the aircraft attain ing an 80% or higher mission capable rating. * Steered design introduction for C-135 that converts aircraft from normal refue ling operations to air icing tanker operations that decreased man-hours from 3 d ays to 8-hours and saved $15K per flight. EDUCATION AND PROFESSIONAL DEVELOPMENT

Continuing Education in Master of Business Administration, Wilmington University , Dover, DE Lean Six Sigma Black Belt Certification, Villanova University, Dover, DE Bachelor of Science in Management, University of Phoenix, Dover, DE Associates of Arts in Human Resource Management, Community College of the Air Fo rce, Dover, DE Associate of Arts in Instructor of Technology and Military Science, Community Co llege of the Air Force, Japan Associate of Arts in Aviation Maintenance Technology, Community College of the A ir Force, Japan Occupational Instructor Certificate, Community College of the Air Force, Okinawa , Japan USAF Airman Leadership School, Edwards AFB, CA USAF Non-Commissioned Officer Academy, Hickam AFB, HI - Garnered NCOA Leadership Award USAF Senior Non-Commissioned Officer Academy, Correspondence course USAF First Sergeant Academy, Maxwell AFB, AL 2006 - Secret NAC Security Clearance AFFILIATIONS Cambridge Who's Who * Air Force Sergeants Association AWARDS AND RECOGNITIONS Air Force Meritorious Service Medal (2) * Air Force Commendation Medal (3) * Air Force Achievement Medal * Korean Defense Service Medal * Global War on Terroris m Service Medal