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John E.

Baldwin 2224 Papermill Rd, Apt K Winchester, VA 22601 (C) 202-436-5995 Profile Responsible self-starter with more than 5 years of successful experience, includ ing Technical Support in a fact paced IT environment, and Customer Service. Alon g with that I have 5 years of experience as an Office Manager. Experience Hobsonas Inc. Fairfax, Virginia Product Support Analyst (November 2005 a" present) Create and provide technical support for online college applications using the A Y i-Class, and EMT connect end users system. Also provided front-end user suppor t (Tieras 1-3) to clients, students, and recommenders using the Parature email t icketing system with in the companyas database. a Trusted to handle sensitive data in a secure environment. a Versed with Microsoft Excel and Outlook, and HTML 4.0. a Assist in coaching and the training of new staff. a Attention to detail and the ability to Multi-task in an IT environment. a Commended by Supervisor for speed in learning and fulfilling tasks. a Provide tech support via the Parature email ticketing system to an array of cu stomers and client from college students, University Deans, and Admissionas staf f. First Vehicle Services, Silver spring, Maryland Office Manager (March 2000 a" August 2005) Managed office and staff. a Conduct daily pre-route meetings with morning drivers a Create a monthly billing statement for the Montgomery County Government Ride-O n bus system, and for corporate headquarters, generated with Microsoft Excel spr eadsheet. a Attend monthly meetings involving the companies General Manager and Montgomery County Government officials. a Write up employee pay raise appraisal forms, and disciplinary forms. a Maintain solid working relationships with clients; provide ongoing support and service. a Oversee computer system backup; ensure all off-site files and databases are up dated. Heroes of the Game, Annapolis, Maryland Store Manager (December 1996 - February 2000) Responsible for day-to-day operations of sports memorabilia retail kiosk. Mainta ined most profitable inventory through product sales analysis, trend forecasting and studying industry publications. Hired and trained personnel and scheduled employee work shifts.

Education Strayer University (Washington D.C. Tacoma Park branch). 6 course credits. Rockville Computer Training Center. mputer and Printer repair.

Earned 2 Certificate in Co

Technology Skills ________________________________________________________________________________ ____ Software: MS Office (Word, Excel, PowerPoint), Adobe Acrobat v 6.0 (Full version ) Systems: Windows 2000, Windows XP Professional, Windows 98se, Windows Vista, Win dows 7, Dos, Sales force CRM system. References: Stefan Giede Client Support Manager 703-234-5968 Professional sgiede@hobsons.com Renee Badie Sr. Client Support Rep 703-234-5952 Professional rbadie@hobsons.com Michael Martel Client Support (CAO) 703-302-0198 Professional mmartel@hobsons.com Clara Shock Sr. Account Manager (513) 699-1909 cshock@hobsons.com

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