Michelle Thomas Southern, CA 562.305.8407 mt1851796@westpost.

net

CAREER TRACK OFFICE ADMINISTRATOR 2006 -PRESENT HILTON WORLDWIDE SALES Los Angeles, California Administrator of sales management initiatives and support for the Managing Direc tor, Western Region, Managing Director, Sales Innovation and 10 remote Sales Dir ectors. Perform marketing research, compile revenue spreadsheets and prepare sales and r evenue presentations. Business project partner for Hilton Worldwide technology project initiatives. Ha ndle corporate communications, data collection and marketing. Coordinate sales webinar presentations, meetings and work as lead on multiple sa les team projects. Event Manager for Western Region annual VIP customer offsite property events in Southern California and Northern California. Work with 100k+ budget per event; oversee event logistics, sponsor and vendors r elations, entertainment, recreational activities, supplies and amenities. Spearhead human resources, including employee relations, training and developmen t and performance management. Process payroll, team budget, invoices, expenses a nd leave entitlements. Oversee office operations, handled relocation and office build out, IT and telec ommunications set up and maintenance and responsible for all related facility ma nagement concerns. Ensure corporate and client expectations are met or exceeded. SPA MANAGER 2002 - 2005 EMBASSY SUITES / CAPE CODDER / GIULIANO Virginia / Massachusetts Provided leadership that energized sales and maximized profitability of spa oper ations and related retail merchandising. Devised marketing plans and managed pro motions and public relations. Led initiatives that included facility openings an d performance improvement. Managed capital / operating budgets, purchasing and i nventory. Recruited, trained, scheduled and motivated up to 19 personnel. Project lead for the grand opening; maintained accurate sales forecasts and stea dily increased revenues through exceptional customer service. Oversaw due diligence process, hire subcontractors and monitored spa activity; i

nspect property regularly and oversaw maintenance and upkeep of facility. Increased profitability and productivity with new scheduling procedures and impr oved training. Introduced new technology upgrades and new service policies that boosted custome r satisfaction and promoted client retention. DIRECTOR OF HUMAN RESOURCES 1997 - 2002 GENSYM / MEMORIAL SLOAN-KETTERING Massachusetts / New York Collaborated with corporate leadership and business managers to define organizat ional needs; crafted and directed programs and training that promoted and suppor ted key business goals for 7,000+ employees. Implemented policy, legal complianc e, compensation structure and benefits. Handled budgets to $750 Thousand. Manage d reporting and information systems, and assisted employees in areas of FMLA lea ve, short and long-term disability, and workers(tm) compensation. Guided global software firm, Gensym, through a radical organizational restructur ing; researched executive compensation and filled key positions. Played a vital role in the integration of the Family Medical and Leave Act (FMLA ) and disability policies; planned special events for Memorial Sloan-Kettering(t m)s 7,000+ personnel.

LEARNING CREDENTIALS MASTER OF MANAGEMENT: Business Management / Leadership / Marketing 2004 Cambridge College Cambridge, Massachusetts PhD: Finance Walden University In Progress