CHARLES BARBIERI

North Richland Hills, TX 76182 charles.barbieri@yahoo.com 214-280-8610

IT EXECUTIVE PROFILE
Project Implementation Technical Leadership Strategic Planning

Talented IT Executive with first-rate skills in directing full life cycles for complex application and system development programs and initiatives. Proven ability to deliver substantial revenue, productivity, and quality improvements through well-managed IT programs / projects. Consensus builder; skillfully participate with diverse, high-performance development teams in achieving technical program objectives. Collaborate with senior-level management in developing and defining system architecture; outstanding ability to gather and translate complex business requirements into practical, costeffective technical solutions. Broad experience in project management, application development, systems integration, change management, lean six sigma methodologies and business process improvement. Committed to helping organizations achieve maximum benefit from their IT investment, through meticulous research, development and implementation of technologies. CORE COMPETENCIES Project Management Application Development Process Management Lean Six Sigma Business Technology Strategy Global IT Delivery Billing / Order System Development Organizational Development Integrated Business Planning Change Management Budget Control Technology Training Vendor Negotiations Standards Development

PROFESSIONAL EXPERIENCE
SUPERMEDIA LLC / IDEARC MEDIA CORP, Dallas, TX A nationwide advertising agency, providing full suite of multi-platform products. Manager Billing Operations and National Collections (2007 2011) Supervised billing processes to ensure timely and accurate billing for local clients and electronically billed national clients. Managed collections activities for National Certified Marketing Representative clients. Reviewed business processes to increase efficiency and reduce costs, liaised with vendors to secure best pricing and highest quality. Defined business requirements for print and electronic billing systems, and spearheaded design and development of billing applications Automated order-to-billed balancing verification to ensure accurate billing for advertising in 1,500 yellow page books billed to 700,000 clients monthly. Implemented paperless reporting for all billing operations SOX reporting, eliminating need for filing and storing of over 22,000 reports annually. Identified, designed and implemented integration of third party buck slips into monthly invoices, resulting in creation of new revenue stream of $180,000 per year. Identified $400,000 of monthly services provided to written off accounts and initiated process changes to cancel service and prevent future occurrences. 2004 2011

IT Manager Billing, Collections, and Credit Applications Development (2004 2007) Led 18-employees and off shore development application development team responsible for development and enhancement of various applications in support of billing, collections, and credit strategies. Assessed and identified business requirements to ensure applications complied with operational specifications. Coordinated closely with application development teams and external vendors to develop technical solutions. Developed and executed implementation plans for new production systems. Provided training to employees and contractors.

Developed and implemented reporting to accurately capture and report software defect rates. Defined, negotiated and implemented SLAs between IT and business units for project deliverables. Managed application development and data conversion activities supporting the transition from a third party billing system to a direct mail billing system. Headed successful global development and implementation of credit and collections module of AMDOCS billing system. 2003 2004

SBC SERVICES INC., Richardson, TX A leader in telecommunication services. IT Management

Served as IT Team Lead Bill Format and Internet Bill Tier 2 Production Support. Supervised a six employee production support team, tasked with creation and content of all SBC Long Distance Billing files produced from Amdocs Ensemble Billing Product. Refined and created production support processes to meet business requirements. Validated code changes for business functionality, in addition to coordinating with multiple resources to ensure timely problem resolution. Led testing activities for new production systems, and provided training to team-members. Managed development of monitoring tools to ensure integrity of system outputs. Designed and implemented tools to enable timely reporting of revenue. Supported successful roll-out of services in California, Nevada and Midwest territories. Spearheaded resolution of non-billable accounts resulting in monthly savings of $38,000. 2000 2003

GENUITY SOLUTIONS, Irving, TX / Woburn, MA A provider of Web hosting, network services and leased bandwidth. Manager of IT Change Management

Oversaw all aspects of IT change management projects, including back office mechanization, systems integration, manual process elimination, communication improvement and training. Planned projects and directed throughout entire lifecycle, in addition to defining priorities. Managed and trained teams responsible for development and implementation of billing system enhancements. Directed development of business processes that improved accuracy and efficiency of quote to cash functions, while providing critical revenue assurance. Played key role in implementation of change management processes that simplified pricing models, decreased costs, increased accuracy, improved customer relationships, established controls and enhanced financial reporting. Managed successful separation of companys invoice generation from Verizon due to FCC required spin off; avoided hold up of high profile GTE/Bell Atlantic merger. 1994 2000

GTE, Tampa, FL Formerly the largest independent telephone company in the United States. Project Lead/Systems Analyst - National Customer Bill Development

Supervised project teams in development of pricing plans to support Codetel and GTE LD billing initiatives. Managed projects throughout entire lifecycle, while ensuring attainment of specified deliverables and adherence to business requirements. Guided teams in analyzing billing requirements for conversion to Arbor B/P software package; established timeline for modeling and configuration with all products. Coordinated with Lucent in creation of tool to enhance development of invoice formats.

PROFESSIONAL DEVELOPMENT
MIS (Management Information Systems) - University of South Florida, Tampa, FL Lean Six Sigma Green Belt Certification