JERRY J.

HENDERSON
1301 Fieldtrial Circle
Garner, NC 27529 jh1e29a74@westpost.net
(919) 803-6978
CUSTOMER SERVICE / INSIDE SALES REPRESENTATIVE
Focus: Open
Customer service and inside sales representative focused on business strategy, o
rganizational leadership, product and market development. Creative, decisive and
action oriented customer service leader seeking related opportunity. Effectivel
y communicates growth strategies, mission statements, and problem focused resolu
tions to critical and diverse clients.
CORE COMPETENCIES / EDUCATION
Direct / Indirect Customer Interface
Client Base / Vendor Communications
Company Vision / Strategy Leader
Target Market / Counter Strategies

Account Sales / Follow-Up Initiatives
Sales Order Support / Inventory Provisioning
Analytical and Innovative Problem Solving
New Opportunity and Market Sourcing
Mission-Critical Business Operations
Dynamic Team Leader on System Products
Out-Of-The-Box Thinker
Strength Based Management Philosophy
Education: CITY COLLEGE OF NEW YORK, New York | Bachelor of Arts in Arts & Scien
ces
Extensive Customer Service and Professional Continuing Education Through Federal
Express
PROFESSIONAL PROFILE
Excellence in Business Development
Proven strategic thinker directing business improvements to products, processes
and customer service. Expertise in defining and executing business objectives an
d strategies to achieve major account targets. Successful track record of buildi
ng solutions that has directly resulted in sales and market share growth across
the board. Defines, develops, and manages strategic customer partnerships.
Effective Sales Team Growth and Management
Ability to meet and exceed company goals and objectives as a seasoned decision m
aker who can effectively work with all levels of people in the organization. Cre
ates a team oriented environment focused on results and overall profitability; c
ommunicates company vision and objectives with clarity, gathers ideas from cross
-functional experts to develop strategy and reach consensus. A leader who empowe
rs his team to take ownership of projects; this ownership mentality builds cross
-organizational global account sales alignments and allows for accurate represen
tations of issues and concerns throughout the hardware, software and services sa
les lifecycle.
CAREER ADVANCEMENT
FEDEX EXPRESS, New York & North Carolina
Senior Customer Service Representative; additional career positions within FedEx
included Driver/Courier; Driver, Instructor; Dispatcher (1984-2010)
Planned, organized, directed, and controlled the development of actionable prop
osals and recommendations of short-term and long-term customer and quality strat
egic plans to improve FedEx's overall customer experience. Ensured improvements
/enhancements in programs by consolidating inputs from operations performance, c
ustomer research, and executive insights. Provided customer service by determini
ng appropriate shipping methods, informing customers of company products, servic
es, routes, and rates. Ensured excellence in quality customer service when given
to customers by providing packaging services and offered information on service
s.
Offered assistance to customers by suggesting appropriate shipping methods. Mai
ntained inventory of shipping supplies.
Maintained log of all incoming and outgoing parcels, prepares parcels for picku
p by delivery drivers, and sorts incoming parcels. Assembled parcels and prepare
s goods for shipping by wrapping items in insulation, inserting items into shipp
ing containers, weighing packages, and affixing labels to parcels. Provided indi
vidualized customer service attention, including anticipating customer needs, su
ggesting alternatives and problem solving, and satisfy those needs with a minimu
m amount of supervision at FedEx Express.
Successfully took and placed customer orders, offered pricing information, perf
ormed consultative selling to customers, and explained the benefits of digital p
rinting technology within their options of services.
STERNS DEPARTMENT STORE / Department Manager / Assistant Buyer Mens Department
(1982-1984)
GERTZ DEPARTMENT STORE / Department Manager - Mens Department (1980-1982)
ALEXANDERS DEPARTMENT STORE / Department Manager Mens Department (1978-1980)