SARAH B. MANLEY 92 Lafayette Parkway * Rochester, NY 14625 * (585) 233-1654 c * sm1e4a5f8 @westpost.

net CONTRACT MANAGEMENT & ANALYTIC SUPPORT PROFESSIONAL Conscientious and self-directed professional leveraging broad range of experienc e in administrative support, contract management, financial forecasting, purchas ing, direct sales, and customer service in both domestic and international posit ions to succeed in surpassing targeted performance goals. AREAS OF EXPERTISE * Strong organizational and prioritization skills for managing projects to succe ssful conclusions; able to identify goals and priorities, make sound decisions, and solve problems. * Talent for analyzing opportunities, formulating strategies, and ensuring accur acy while juggling multiple tasks in fast-paced environments. * Effectively communicate and collaborate with clients, team members, and manage ment to conduct useful negotiations and investigations for production and presen tation of meaningful reports. * Initiate and nurture client relationships, identifying needs, investigating se rvice issues, managing expectations and providing timely resolutions for delive ry of quality service. * Frequently tasked to facilitate technology advancements with expertise in all Microsoft Office applications (Word, Excel, Access, PowerPoint, and Outlook) and skilled in use of QuickBooks, Siebel CRM Database, JD Edwards MRP, Adobe Photos hop, and numerous Reuters proprietary applications. PROFESSIONAL EXPERIENCE EAGLE PRODUCTIVITY SOLUTIONS - Rochester, NY Contract Manager (10/2008 to 8/2011) Supplied executive-level contract management and analytic support services to ma nage the complete financial lifecycle of customized training projects. Monitored, reviewed, and verified contracts, purchase orders, change requests, a nd other client deliverables to ensure accuracy and completeness. Communicated w ith international clients and coordinated across departments to confirm contract terms and details, as well as to create accurate invoices, proposals, and repor ts. Reconciled contract-related service issues for key pharmaceutical clients. E nsured delivery of excellent customer service. Played vital role in implementati on of technology improvements, and advancements. * Discovered change order opportunities by organizing and participating in all c onference calls. * Corrected $293K of incremental sales errors within first eight months by revie wing contracts for out-of-scope project deliverables and following up with docum ented change orders. NUKOTE INTERNATIONAL INC. - Rochester, NY Commodities Market Analyst (7/2007 to 9/2008) Directed global procurement and sales activities to broker used inkjet and laser toner cartridges. Served as collaborative team member while administering and servicing all buy/se ll transactions. Forecasted cartridge supply chain requirements through MRP anal ysis. Cultivated and established supply stream and sales outlet relationships. Researched, analyzed, and interpreted internal and external market data to compi le and generate reports. Identified opportunities for improvement, supported pro duct development, and optimized business processes. Supervised and trained custo mer service support staff. * Obtained competitive pricing and diversified supplier portfolio by proactively building relationships and setting up accounts with new vendors. * Delivered more than $100K in savings on customer orders within first year by c onducting comprehensive evaluation of customer freight charges. REUTERS, INC. - London, UK and Chicago, IL Financial Executive - Europe, Middle East, and Africa (EMEA) (2/2005 to 6/2007) Market Data Support Specialist - Americas (9/1998 to 7/2002) Leveraged expert knowledge of American financial instruments, commodities, and f

utures while providing frontline software support services to clients across all markets worldwide. Performed executive-level support activities to deliver superior client services in fast-paced setting. Promptly responded to, investigated, and escalated inqui ries. Worked across multiple departments to rapidly gather and verify data and r esolve service issues. Served as member of software migration implementation tea m. * Acknowledged for and consulted with European headquarters in Geneva, Switzerla nd on ability to regularly exceed targeted production, quality, and timeliness g oals while providing outstanding service. * Earned 3000 Xtra and Global Certifications for completing extensive training i n over 30 proprietary software packages, business protocols, and financial marke t and calculation procedures. ADDITIONAL EXPERIENCE EWING & CLARK - Seattle, WA Licensed Real Estate Agent Aggressively promoted and sold 40 luxury properties valued in excess of $100MM. Networked and prospected to identify, qualify, and convert prospects to clients. Designed customized marketing collateral and placed ads in local, national, and online publications. Performed competitive property evaluations and prepared ma rket analysis reports. Staged and coordinated showings, open houses, and virtual tours. Negotiated and drafted agreements. Trained support staff and prepared an nual budget and administered finances. * Ensured customer satisfaction, referral, and business growth with delivery of excellent service. Prior experience as Registered Commodity Representative / Compliance Officer for Chicago Mercantile Exchange - Packers Trading Co. and Placement Specialist for Kelly Services and Banner Personnel, all in Chicago. EDUCATION & CREDENTIALS Bachelor of Arts and Letters, English - MICHIGAN STATE UNIVERSITY, East Lansin g, MI ~ Studied overseas in London, England and Edinburgh, Scotland ~ Served as Delegate to the Edinburgh International Film Festival Licensure Notary Public - State of Washington Licensed Realtor - States of Illinois and Washington Series 3 and Series 30 Branch Manager - National Association of Securities Deale rs (NASD)