A REPORT ON

A STUDY ON THE ROLE OF KNOWLEDGE MANAGEMENT IN PROJECT AT

In Wellington
SUBMITTED BY Your Name

SUBMITTED TO Mrs. G. Susheela Faculty Member

Post Graduate Diploma in Management and Public Relations DSSC

CONTENTS
Page No. o ACKNOWLEDGEMENTS3 o INTRODUCTION6 o OBJECTIVES..7 o LIMITATIONS7 o RESEARCH DESIGN.8 o COMPANY PROFILE9 o ANALYSIS...12 o FINDINGS18
o CONCLUSION19

o QUESTIONNAIRE.20
o REFERENCE.......................................................................................21

ACKNOWLEDGEMENT
At the outset I acknowledge the opportunity provided to me by Icfai National College to work on the live project A Study on the Role of Knowledge

Management in Project at Symbiosys in Vishakhapatnam.

Hemalatha Veesam

DECLARATION
I Hemalatha Veesam, student of ICFAI National College, Visakhapatnam, pursuing Master of Business Administration, here by declare that the live project report undertaken at the Big Bazaar titled A Study on the Role of

Knowledge Management in Project at Symbiosys in Visakhapatnam

is an original work carried out by me availing the guidance of Mrs. G. Susheela. This report has not been submitted for the award of any other degree of either this university or any other university.

Place: Date:

Hemalatha Veesam

CERTIFICATE
This is to certify that the live Project titled A Study on the Role of Knowledge

Management in Project at Symbiosys in Visakhapatnam a bona fide work of

Hemalatha Veesam, is original and has been done under my supervision in partial fulfillment of the requirement for the award of M.B.A. This report neither full nor in part has ever before been submitted for awarding of any degree of either this university or any other university. I am pleased to say that her performance during the period was extremely satisfactory.

.. Faculty Member

INTRODUCTION
Knowledge Management enables the communication of Knowledge from one person to another so that the other person can use it. Knowledge Management is the art of performing knowledge actions such as organizing, blocking, filtering, storing, gathering, sharing, disseminating and using knowledge objects such as data, information, experiences, evaluations, insights, wisdom and initiatives. Knowledge Management = Knowledge Actions x Knowledge Objects It is performance of Knowledge Actions on Knowledge Objects as shown in the above figure. Knowledge Management is a process that helps organizations identify, select, organize, disseminate and transfer important information and expertise that are a part of the organizational memory that typically resides within an organization in an unstructured manner. This enables effective and efficient problem solving, dynamic learning, strategic learning and decision-making. Knowledge Management focuses on identifying knowledge, explicating it in a way so that it can be shared in a formal manner, and thus reusing it. The goal of the Knowledge Management as a process is to improve the organizations ability to execute its core processes more effectively. The key to Knowledge Management is acquiring intellectual assets for the tangible benefits of the organization. Davenport et al describes four broad objectives of knowledge management systems in practice: Create knowledge repository Improve knowledge assets Enhance the knowledge environment

Manage knowledge as an asset The knowledge Management consists of four basic functions like externalization, internalization, intermediation and cognition.

OBJECTIVES
1. To understand what is Knowledge Management 2. To study on the role of Knowledge Management in projects at Symbiosys Technologies in Vishakhapatnam 3. To understand the different contextual dimensions of the Symbiosys Technologies 4. To understand the specific areas of interest in Knowledge Management of Symbiosys Technologies

LIMITATIONS
1. Time is the main constraint. 2. The data collected may be biased because they want to maintain some secrecy in order to give the information.

REASEARCH DESIGN
The data collected through two sources i.e. primary and secondary sources.

Primary Sources:
The primary data was collected by the direct interaction with the Mahesh Vudi (Senior Software Engineer) and other employees of the Symbiosys Technologies at Visakhapatnam. Sample Size: 20 Members Sample unit: Employees of Symbiosys Technologies in Visakhapatnam. Sampling Technique: The sampling method used for gathering the information related to the role of knowledge management in projects at Symbiosys Technologies in Visakhapatnam is Simple Random Sampling technique with the help interview method and questionnaire method for the employees in Symbiosys Technologies.

Secondary Sources:
The secondary data was collected through Internet and by referring the Websites of the Symbiosys Technologies and some reference Books.

COMPANY PROFILE OF

SYMBIOSYS TECHNOLOGIES provides high quality professional IT services and cost effective solutions across a wide variety of platforms aimed at customer satisfaction through professionally organized teamwork. This has enabled Symbiosys Technologies to work with some of the Fortune 500 companies on a continuous basis. Founded in 2001, Symbiosys Technologies is a 100% Export Orient Unit, registered in Visakhapatnam Export Processing Zone (VEPZ) servicing and providing solutions to enterprises worldwide. Symbiosys Technologies development center is located in India with offices in the US. The company aims at developing innovative and cost - effective end to end technology solutions with high performance and security. Symbiosys Technologies specializes in providing Xpress services (Express Solutions online). Symbiosys Technologies has since inception long term business in association with Sphereo Inc USA, catering to their requirement by providing higher quality off shore development services on various platforms.

THEIR CLIENTS

Google is a public and profitable company focused on search services. Google operates web sites at many international domains, with the most trafficked being www.google.com. Google is widely recognized as the "World's Best Search Engine" and is fast, accurate and easy to use. Symbiosys Technologies provides customized HR Solutions for Google. 9

Fidelity National Information Services, Inc. is a leading provider of core financial institution processing; Symbiosys Technologies provides consulting services to meet its needs in Banking Domain

Bearing Point Inc. is one of the worlds largest providers of management and technology consulting services to Global 2000 companies and government organizations in 60 countries. Symbiosys Technologies provides consulting services in Jcaps.

HDS puts virtualization into high-end arrays with an entirely new approach to storage virtualization. In association with Sphereo Inc, Symbiosys Technologies provides regular support and maintenance for the HR Department

Sphereo is a solutions provider with expertise in Human Resource web applications. We offer solutions to the outsourcing needs of sphereo on a regular basis across a variety of platforms including LINUX. We also offer testing and development services to various revolutionary products of Sphereo from time-to-time.

Tekdynamics is a leading end-to-end IT solutions provider starting from web and ECommerce to CRM, Supply Chain and ERP. Symbiosys Technologies takes care of entire execution of Tekdynamics projects for the Asian sub continent exclusively.

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Cambridge Systems is a professional services organization specializing in information systems management and IT support. We develop and maintain web portal for Cambridge Systems. KNOWLEDGE MANAGEMENT IN PROJECTS The knowledge management in projects is gathering the information, data from the different departments of the organization which is required for the estimation of the budgets in the projects to be done for the clients.

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ANALYSIS
The Role of Knowledge Management in Projects at Symbiosys Technologies
According to Mahesh Vudi knowledge management is described as follows . Knowledge Management is managing, interpreting and using any sort of information, skills and abilities, learning etc in a proper way which improves competitiveness, uniqueness and generate profits to the organization. According to the other employees in the Symbiosys technologies the knowledge Management is explained as Contextual, relevant, actionable and it acts more intelligently by performing the knowledge actions by using knowledge objects. Knowledge Management also involves the strategic commitment to improve organizations effectiveness, improves opportunity enhancement and improves the organization ability. According to the other employees in the Symbiosys technologies the knowledge Management is also managing the Knowledge workers technical abilities mainly information technology skills. The knowledge worker in projects needs to develop the following three information based capabilities: Information technology literacy is used for understanding the computers and telecommunications technologies and its application to improve the business performance or as a source to solve the problems and issues. Information technology competency is having necessary skills to apply information technology in projects to meet the information needs and improve performance in the projects.

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Information literacy is used for understanding and applying information technology. The knowledge workers should be able to find, manipulate, analyze, and interpret the information for the purpose of making better decisions and taking actions. The present client of the Symbiosys Technologies is Google on which they are doing the project. The base knowledge is the product knowledge for the Google. It is nothing but the internal knowledge which is very important.

The Role of Knowledge Management in Project at Symbiosys Technologies is having different phages as follows
There are four different phases in managing knowledge in projects 1. Requirement Phase 2. Design Phase 3. Development Phase 4. Maintenance (or) Installation Phase 1. REQUIREMENT PHASE In this requirement phase there are three different documents to be prepared to start the project. They are User Requirement Specification Document (URS Document) Estimation of Budget (EOP) Functional Specification Document (FSD)

User Requirement Specification Document (URS Document) It is also called as the Software Requirement Specification Document. Here the information related to the user is collected by different levels of employees 1st level information from the Marketing Department 2nd level information from the Project Manager 3rd level information from the Business Analyst

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4th level information is collected from the Developers if at all the above three level information is not sufficient for the preparation of the URS Document. At the final the URS Document is prepared. Estimation of Budget (EOP) Basing on the above URS Document the estimated budget is prepared and it is given to the client for the agreement between them. If the client agrees upon the EOP then the further action will be preceded by the Symbiosys. Functional Specification Document (FSD) This document explains about what is functionally done in the project to the users to know whether they accept for it or not. 2. DESIGN PHASE This design phase is divided into two. They are Overview Design Detailed Design

Overview Design explains about which module will best suit. It gives the complete information about the Human resource in the project like their pay rolls, leave, new recruits in the project etc. Detailed Design explains about each of the above module clearly and in detail about the personal information. Technical Specification (tech Spec) explains about whether the project technically works or not and explains about its implementation. 3. DEVELOPMENT PHASE OR TESTING PHASE The above codes are tested here by the test cases to know whether it can be achieved or not. All the systems are tested to know the success of the project. Some tools for testing is below Buy Tracking Tool / System Defect Prevention Tool / System

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4. MAINTENANCE / INSTALLATION PHASE Product Specification is prepared to understand the product and then it goes to the end user. Change Request means any modification done in the middle of the project Feature Request means any new feature is added to the project in the middle. Here the project cycle again starts from the Functional Specification Document preparation.

RESOURCE MANAGEMENT BY THE PROJECT MANAGER AND THE UPPER LEVEL

The project Manager controls two things which are very important. project plan. Project Plans Time Sheets Here the manager checks whether everything is going according to the project plan or not Here the project manager checks whether everything is up-to-date or not according to the

Proof of Concept (POC)

This gives the rough idea of the project to be done to the higher officials. The Proof of Concept is done for allocation the budget by the higher officials for doing particular project. THEIR SPECIFIC AREAS OF INTERESTS OF SYNBIOSYS TECHNOLOGIES These are the following specific areas of interest that the Symbiosys Technologies having Manual and Automated testing Graphics and Web Designing Application Development Systems integration Re Engineering

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ABOUT THE CONTEXTUAL DIMENSIONS IN SYMBIOSYS TECHNOLOGIES In order to manage knowledge effectively in Symbiosys Technologies, besides other factors, special attention is given to contextual dimensions of organization such as Strategy, Technology and Culture

About the strategy in Symbiosys Technologies

Help our customers focus on the core business activities by providing high quality and low risk solutions to their complex problems. Develop strategic business solutions using onsite (for testing), offsite and offshore project execution methodologies to meet specific client requirements. Provide consummate and laudable products aimed at customer satisfaction. Maintain stringent time lines for the product deployment. Provide software support and maintenance.

About the Technology in Symbiosys Technologies

The Symbiosys is has the multi-perspective view of intranet, a technology that helps in creating an effective knowledge management environment, which are: Information perspective It means having access to both structured and unstructured information in the form of database and documents. Symbiosys. Communication perspective They are collectively interpreting the available information by supporting various forms of channels for conversations and negotiations. Symbiosys Technologies draws from a highly trained technical workforce of 100 IT specialists with an appreciation for software development disciplines. The engineers constantly keep themselves updated with the latest trends in technology that helps Symbiosys Technologies stay one step ahead in the quest for knowledge and perfection. Awareness perspective It will hook up the other members with the information by creating awareness in the

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Symbiosys Technologies encourages and trains the new recruits to be able cater to the demands of our constantly expanding domain. Symbiosys Technologies provides end-toend custom eApplications for its customers from bringing its experienced team to bear in architecting eApplications to implementation, deployment and maintenance using Microsoft and Java platforms with Open Source and Web Technologies. They craft each solution to meet the client's needs taking into account the Customer's business strategy Total cost Time issues.

Our solutions provide a market edge for our customers with accelerated development and reduced total costs.

About the Culture in Symbiosys Technologies

Symbiosys Technologies is having the trusting knowledge culture that emphasizes the role and the value of the knowledge in day-to-day business decisions and enterprises. It is gearing towards the innovation, learning, experimentation, scrutiny and reflection.

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FINDINGS
The role of the Knowledge Management in projects is understood very clearly by the four phases in the Symbiosys Technologies. The controlling part in the projects in project plan and time sheets is done by the project manager in Symbiosys. Proof of Concept is used to show the rough idea to the top management to allocate the budgets for projects. CMM Levels and ISO Levels are used to control the authorities in the project. Product specification is done in the installation phase of the project. Estimation of the budget is prepared for their clients in Symbiosys Technologies. Testing is done in the development phase of the project to know the code is working or not.

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CONCLUSION
In this fast globalizing world, the role of the knowledge management in the businesses plays a vital role. To gain a competitive advantage they should have a proper Knowledge Management in each and every activity they are carrying out. The role of the knowledge management in projects plays very important role in achieving the organization success. So the Symbiosys Technology is also having efficient and effective knowledge management in their projects being carried out in their organization.

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QUESTIONNIARE
Name: Organization: Designation: Qualification:

1. What according to you is Knowledge Management? 2. What is the role of the Knowledge Management in projects? 3. Is Knowledge Management is important to survive in the scenario?

4. Are you all dealing with any clients regarding projects? 5. Can u explain the role of the Knowledge Management in the projects in Symbiosys Technologies? 6. Do you have multi-perspective view intranet in creating effective Knowledge Management Environment? 7. Is Symbiosys is giving any special attention to contextual dimensions of the organization such as strategy, technology and culture? 8. Who has the mail responsibility in handling the projects in Symbiosys Technologies? 9. Who has the control on the project plan? 10. Who all are your different clients for your projects?

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REFERENCES

BOOKS Managing Knowledge Workers, a new HR Paradigm, edited by Sukhvinder Kaur Multani by ICFAI University Press. Knowledge Workers, Issues and Perspectives, edited by N Janardhan Rao by ICFAI University Press. WEB SITES http://www.symbiosystech.com/index.html www.symbiosystech.com

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