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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. First Semester MANAGEMENT CONCEPTS (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Are administration and management different? How will you resolve the terminological conflict between them? 2. Discuss the objectives, importance and scope of managerial planning. 3. What do you mean by strategy? Discuss the process of strategy formulation. 4. Define organisation. What are the main elements of an organisation? 5. Discuss the various factors to be considered while selecting the bases of departmentation. 6. What is job analysis? Describe its importance in stuffing. 7. Discuss Herzbergs two factor theory. 8. Explain the basic steps involved in control process. SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Discuss clearly the significance of management from the point of view of modern business operations. 10.Discuss the various elements of planning.

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11.Describe the various types of departmentation. 12.Explain briefly the steps involved in selection procedure. 13.What are the different phases in business process reengineering? 14.Explain the various styles of leadership. 15.Discuss the concept of quality circle.

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M.B.A. (Human Resource Management) DEGREE EXAMINATION, MAY 2011. First Semester ORGANISATIONAL BEHAVIOUR (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Discuss the role of Organisational Behaviour in an organisation. 2. What is learning? Discuss the nature of learning. 3. Discuss various personal factors which influence individual behaviour. 4. Discuss the salient features of the perceptual process model. 5. Explain various sources and stress. 6. What are the practical reasons for the emergence of groups? 7. Define leadership. What is its importance in Management? 8. What do you mean by planned organisational change? Give reasons for organisational change.

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SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Explain various factors that play an important role in determining the personality of a person. 10.Bring out the ethical issues involved in power and politics. 11.Can we say stress is good? why? give examples. 12.Behavioural theories of leadership are static. Do you agree or disagree? Discuss. 13.Define group cohesiveness. What are the sources of cohesiveness? 14.Theory X and Theory Y are concerned with the nature of the people. What are its implications. 15.Briefly examine the various theories of learning.

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M.B.A. (H.R.M.) DEGREE EXAMINATION, MAY 2011. First Semester MANAGERIAL ECONOMICS (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. 2. 3. 4. 5. Specify the responsibilities of a Managerial Economist. Mention the types of demand. Distinguish between Cost Control and Cost Reduction. List down the advantages of large scale production. Explain the concept Price Discrimination. 3

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6. Explain briefly the various methods of evaluating investment. 7. Point out the causes for inflation. 8. What are the problems encountered in the measurement of National Income? SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Discuss the scope of Managerial Economics. 10.Describe the various determinants of demand. 11.Explain the various cost concepts. 12.How is price and output determined under perfect competition? 13.Analyse the cost volume profit analysis with its managerial uses. 14.Describe the causes for disequilibrium in the balance of payments and also explain the measures to correct it. 15.Diagrammatically illustrate the phases of a business cycle.

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. First Semester QUANTITATIVE METHODS (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE of the following questions. 1. Explain the meaning of the following terms in transportation problem (a) (b) optimal solution alternate solution

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(c) (d)

cell evaluation unbalanced transportation problem.

2. Mention and discuss any two criteria of minimax and maxmin of optimality. 3. What do you understand by optimal allocation of resource? Give various characteristics of LPP. 4. What is meant by keycolumn, keyrow and keyvalue? How are these identified in simplex analysis? Explain with an example. 5. What are the criteria for decision making? Discuss. 6. Explain the following concepts : (a) (b) (c) (d) duality unbounded objective function feasible zone.

7. Solve graphically, Max Z = 20x1 + 15x2

2x1 + x2 S.T., x1 + 2x2 x1 + x2 x1 , x2

24 25 5 0.

8. Solve using simplex method Max Z = 2x1 + 4x2 + x3 + x4

x1 + 3x2 + x4 2x1 + x2 S.T., x2 + 4x3 + x4 x1 , x2 , x3 , x4

4 3 3 0.
SECTION B (4 15 = 60 marks) Answer any FOUR questions.

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9. (a) (b)

Explain the concept of break-even analysis and its uses. (7) (8)

Define probability. State theories of probability.

10.Explain the types of decision making environment. 11.(a) (b) Define simulation. Explain the process of simulation. (10) (5)

State applications of simulation.

12.Solve the transportation problem. M1 M2 M3 I II III IV 2 4 2 5 16 3 1 8 3 20 5 2 6 7 13

M4 7 1 1 2 12

M5 8 6 3 4 5

Suppl y 17 13 16 20

13.From an urn containing 12 balls of the same size of which 6 are red, 4 are blue and 2 are white. Three balls are drawn at random. What is the probability that (a) (b) (c) all the balls are blue the balls are of different colours none of the balls is blue.

14.A Co. manufacture around 150 mopeds. The daily production varies from 146 to 154 depending upon the variability of raw materials and other working conditions. Production/da Probabilit y y 146 0.04 147 0.09 148 0.12 149 0.14 150 0.11 151 0.10 152 0.20 153 0.12 154 0.08

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The

finished mopeds are transported in a specially arranged lorry accommodating only 150 mopeds. Using following random nos 80, 81, 76, 75, 64, 43, 18, 26, 10, 12, 65, 68, 69, 61, 57. Simulate the process to find out. What will be the average no. of mopeds waiting in the factory? What will be the average no. of empty spaces on the lorry?

(a) (b)

15.With an example explain decision tree approach of decision making.

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. First Semester FINANCIAL AND MANAGEMENT ACCOUNTING (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Define Accounting. What are the differences between financial accounting and management accounting? 2. Explain the various accounting concepts. 3. Mention the procedure for calculating profit (a) (b) by statement of affairs method by conversion method.

4. Explain the different types of errors with appropriate examples. 5. Current ratio 3 Liquid ratio 2 Working capital Rs. 50,000 Calculate (a) current (c) liquid assets (d) stock. assets (b) current liabilities

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6. What are the uses and limitations of cash flow analysis? 7. With the following data for a 60% activity, prepare a budget at 80%, and 90% capacity. Production at 60% activity 600 units. Materials Rs. 100 per unit Labour Rs. 40 per unit Expenses Rs. 10 per unit Factory expenses Rs. 40,000 (40% fixed) Administrative expenses Rs. 30,000 (60% fixed). 8. Define capital rationing. How projects are ranked under capital rationing? SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Explain the scope and functions of accounting. 10.From the following trial balance prepare trading and profit and loss account for the year ended 2008 and a balance sheet as on that date. Trial balance as on 31.12.08 Credit (Rs.) 4,000 3,000 600 10,000 9,000 4,000 10,400 5,000 80,000 50,000 2,000

Particular s Capital Sales Salaries Rent Insurance Drawings Bank Cash Stock Debtors Creditors

Debit (Rs.)

Purchases 30,000

Machinery 56,000

1,32,00 1,32,00 8

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Particular s

Debit (Rs.) 0

Credit (Rs.) 0

Adjustments : (a) (b) (c) (d) Closing stock Rs. 9,800 Salaries outstanding Rs. 600 Rent paid in advance Rs. 400 Depreciate machinery at 10%.

11.Briefly explain the tools for financial statement analysis. 12.Explain the procedure involved in the preparation of fund flow statement. 13.How budgets are classified? Explain them briefly. 14.Explain the various methods of non-discounting cash flow technique with their merits and demerits. 15.What are the limitations of ratios? How to make effective use of ratio analysis?

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Second Semester BUSINESS ENVIRONMENT (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks.

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1. Why should the environment be scanned? 2. Sum up the strengths and weakness of capitalism. 3. What are the causes for poverty in India? 4. Give the objectives of Licensing policy in India. 5. List out the important features of FEMA. 6. Suggest suitable measures to overcome the problems faced by

commercial banks. 7. What are the sources of finance for Indias Five Year plan. 8. Briefly explain the different forms of privatization. SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Explain in detail the working of mixed economy in India. 10.Discuss the role of public sector in India. 11.Analyse the problems of public distributed system. 12.Enumerate the functions of commercial banks. 13.Explain the problems associated with small scale industries and give suitable remedies to overcome it. 14.Trace out the pros and cons of globalization. 15.Discuss the features of modern business environment.

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Second Semester

10

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RESEARCH METHODS (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Briefly explain the criteria for good research. 2. What are the different types of hypothesis? 3. Describe the various kinds of research design. 4. Define sampling and explain the need for sampling. 5. What are the essentials of a good schedule? 6. Explain the different types of interview. 7. What are the points to be kept in mind while writing the research report? 8. Enumerate the steps in the process of interpretation. SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. List down the different types of research and explain them. 10.Briefly describe the steps involved in the research process. 11.What is research design? Give a brief account of the various kinds of research design. 12.Explain in detail the principles of sampling and also the advantages of sampling. 13.Enumerate the procedure to be followed for the formulation of a questionnaire. 14.Describe the principles of tabulation with suitable examples. 15.Briefly outline the layout of the research report and explain the contents of research report.

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DISTANCE EDUCATION M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Second Semester MANAGEMENT INFORMATION SYSTEMS (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. 1. Discuss the substage of system investigation. 2. Explain the goals and limitations of MIS. 3. What are the various types of Information system? 4. Discuss different communication channels. 5. What do you mean by value added networks? 6. What is E-Commerce? Discuss its categories in detail. 7. Discuss different elements of MIS. 8. Define system testing. List out types of testing. SECTION B (4 15 = 60 marks) Answer any FOUR questions. 9. What are the various phases of SDLC? Explain system design phase in detail. 10.Define the term MIS. Describe the structure of MIS in detail. 11.Why we use DSS in management? Explain its features that make it an interactive system. 12.Explain the application of internet in business. 13.Discuss the concept of EDI. List out its merits and demerits. 14.Discuss the benefits of E-commerce in detail. 15.Briefly explain about client server computing.

12

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Second Semester STRATEGIC MANAGEMENT (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Explain the significance of a strategy. 2. Explain the strategy of a diversified company. 3. What factors in India are responsible for growing importance of strategy? 4. Examine the significance of mission statement and goals and objectives in giving strategic direction to a firm. 5. Distinguish between mission and vision. 6. Explain the various strategic management process. 7. What are elements of strategy? 8. Briefly explain the functional features of ERP. SECTION B (4 15 = 60 marks) Answer any FOUR questions. 9. Compare and contrast the active and passive strategic alternative. 10.What are the various difficulties to implement ERP system? 11."Grand strategies are intended to provide basic direction for strategic actions" Discuss.

13

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12.Examine the different types of merger and acquisition. 13.Examine the different types of structure and analyse their merits and demerits. 14.What is strategy implementation? Explain its significance. 15.What are the operational control techniques? Explain any three of them.

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M.B.A. (Human Resource Management) DEGREE EXAMINATION, MAY 2011. Second Semester QUALITY MANAGEMENT (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. 1. What are the functions of quality? 2. Write a note on TQM. 3. What are the benefits of quality? 4. Comment on just in time. 5. Explain about Quality manual. 6. What are the various awards given for maintaining quality? 7. Define quality. Explain its importance. 8. Relate core competence and quality. SECTION B (4 15 = 60 marks) Answer any FOUR questions. 9. Enumerate quality as a problem and as a challenge. 10.Discuss the evolution of quality management in the business world. 11.How does quality help in facing competition? Explain with examples.

14

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12.Write about TQC in Japan. 13.Summarize the elements of TQM in brief. 14.Associate competitive advantage and quality. 15.TQM assist organisations to reach leadership position. Justify.

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Third Semester HUMAN RESOURCE MANAGEMENT (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Explain the objectives of human resource management. What is required to achieve these objectives? 2. What do you understand by human resource planning? Describe its characteristics. 3. Explain and evaluate the job characteristics model of job design. 4. What are the various steps involved in a selection process? Explain them briefly. 5. Explain the causes and objectives of transfers. 6. Critically examine the components of a compensation package in organized industry in India. 7. Accidents are the consequences of two basic factors- technical and human. Elaborate on these two factors and describe the components of an effective accident prevention programme. 8. What do you understand by human resource records? Describe their nature and objectives. SECTION B (4 15 = 60 marks)

15

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Answer any FOUR questions. All questions carry equal marks. 9. Explain scope of human resource policies and discuss the process of formulating human resource policies. 10.Discuss the problems in human resource planning. How can these problems be overcome? 11.Critically examine the merits and limitations of seniority and Merit as the basis of promotion. Which of the two will you recommend for promotion of professional in Information technology industry? Why? 12.Explain the different techniques of job evaluation. What are the two advantages and disadvantages of each techniques. 13.Explain various individual and group incentives plans. What are the advantages and problems associated with wage incentives? 14.Explain the various types of welfare facilities available to working class in India, highlighting the role of various agencies concerned with these facilities. 15.(a) (b) Discuss the principle of record-keeping.

What is a human resource report? Describe the essentials of a good human resource report.

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Third Semester HUMAN RESOURCE ECONOMICS (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks.

16

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1. Explain concept of labour force structure. 2. What are the problems prevailing in Indian labour market? 3. Describe the methods of wage payment. 4. What are the causes for low labour productivity? 5. Explain the impact of labour migrations. 6. Describe the nature of labour absenteeism. 7. Explain the various schemes in dearness allowance payment. 8. What are the factors determine labour supply? SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Briefly list out the HR problems in developing country. 10.Explain the theory of full employment. 11.Describe the principles of wage policy in India. 12.Explain full and partial neutralization. 13.What are causes for labour migrations? 14.How does technology affect the labour producitivty? 15.Explain the causes for the labour absenteeism.

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Third Semester INDUSTRIAL RELATIONS MANAGEMENT (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. 17

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1. Enumerate and discuss the objectives of industrial relations. 2. Discuss the functions of trade union in India. 3. The growth of Industrial relation system has been evolutionary. Evaluate their statement. 4. Write short notes on the following : (a) (b) INTUC. AITUC.

5. Discuss the impact of ILO on Indian labour. 6. What are the sources of grievances in Industry? 7. Describe the roles and qualities of the conciliator. 8. Explain the importance of personal counselling in Indian industry. SECTION B (4 15 = 60 marks) Answer any FOUR questions. 9. Outline the methods of settling industrial dispute. 10.Describe the role of employers and unions in industrial relations. 11.What is collective bargaining? Explain its principles and significance. 12.What are the different damage control systems undertaken to avoid industrial accidents? 13.Write short notes on : (a) (b) (c) Registered trade union Labour movement Employee counselling.

14.Explain the main difficulties in the development of Trade Union movement in India. 15.How are strikes managed by the employers?

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DISTANCE EDUCATION M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Third Semester LABOUR LEGISLATIONS I (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. State the scope of Industrial Disputes Act 1947. 2. What are the objectives of minimum Wages Act 1948? 3. Write a note on the payment of Bonus Act 1965. 4. Distinguish illegal strike and lockout. 5. State the objectives of shops and Establishments Act 1947. 6. What are the procedures for registering factories under ESI Act 1948? 7. State the role of provident fund in social security. 8. State the concept and need for labour legislation. SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. State the procedures for licencing and registration of factories under Factories Act 1948. 10.List out and explain the employers liability for compensation under Workmen Compensation Act 1923. 11.State the procedures for strikes, lockout, layoff, retrenchment, transfer and closure under Industrial Disputes Act 1947. 19

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12.Comment on the salient provisions of shops and Establishments Act 1947. 13.Write elaborately on the State Insurance Act 1948. 14.What are the penalties for non-payment of minimum wages as per minimum Wages Act, 1948? 15.Discuss about the Administration. functions of the National System of Labour

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Third Semester TRAINING AND DEVELOPMENT (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Differentiate training and development. 2. What type of training will you select for a service organisation? 3. Explain the need for training. 4. How man power planning is related to assessment of training needs? 5. Discuss the factors in executive development. 6. What are the qualities of a good trainer? 7. Why the training fails? Discuss.

20

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8. Is there any demerits in selection of internal trainers? SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Explain various levels in training. 10.What are the duties and responsibilities of training managers? 11.Design a training programme for a batch of engineering graduates joining in your organisation. 12.Discuss the components of management development programmes. How they are useful to the country like India. 13.How the effectiveness of the training be evaluated and improved? 14.Elaborately discuss training methods manufacturing organisations. that are suitable for large

15.Explain about the development programmes in public and private sector organisations.

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Third Semester COMPENSATION MANAGEMENT (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 21

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1. Explain the components of compensation and its significance. 2. What are the management? major factors which influences compensations

3. What is job evaluation? What are the objectives of job evaluation? 4. Explain the process of job evaluation with a diagram. 5. Explain the wage determination models. 6. What are the factors influencing effective compensation management? 7. What are the consequences of dissatisfaction with compensation? 8. What is the effect of trade unionism on compensation? SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Performance is directly linked with compensation justify. 10.What are the various types of non-monetary incentive schemes and its relevance to employee motivation? 11.Explain the performance management process with a diagram. 12.Explain the different types of incentive plans. 13.What are the essential characteristics of an effective incentive plan? 14.What are the guidelines of SEBI on stock-based compensation? 15.State the essential characteristics of limitations of a stock-based compensation.

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M.B.A.(HRM) DEGREE EXAMINATION, MAY 2011. Fourth Semester GLOBAL HUMAN RESOURCES MANAGEMENT (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. How to enhance the effectiveness of Induction programme? 2. Explain the types of Retirement. 3. What is the significance of proper selection of employees in an MNCs? 4. Explain the characteristics of Multiculturalism. 5. Write in detail about the performance based compensation system. 6. Which are the essentials of a good training program? 7. Explain the Role of strategic management of International labour relations. 8. Write in Detail about the HR Relations Management. SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Briefly explain the ways by which employees separate themselves from the organisation they are serving? 10.Why is it important for companies today to make their human resources into a competitive advantage? According to the global trend? 11.A well-thought out orientation program is essential for all new employees. Whether they have experience or not. Explain why you agree or disagree with this statement. 12.Explain the causes and consequences of Executive Incentive pay differences. 23

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13.Explain the Impact development.

of

different

learning

styles

on

training

and

14.One reason for implementing global training programs is the need to avoid business losses due to cultural diversitivity. What sort of cultural insensitivity do you think is referred to and how might that translate into lost business? What sort of training program would you recommend to avoid such cultural insensitivity? 15.What inter country differences affect HRM? Give several examples of how each may specifically affect HRM.

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Fourth Semester EMOTIONAL INTELLIGENCE (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Mention the types of emotions in detail. 2. Explain about personal competence. 3. Point out the importance of communication. 4. How to motivate a team of workers in a work place to have better performance? 5. Explain the process of motivation. 6. Point out the importance of having empathy for a manager.

24

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7. Compare co-ordination and co-operation. 8. Point out the effects of emotional Imbalance. SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Explain the merits of working with emotional intelligence in detail. 10.In what way self confidence is related with ones emotional intelligence? Explain. 11.What for changes are needed for individuals and for an organisation? Discuss. 12.How to build our mind with full of self confidence inorder to face the forth coming challenges in the work place? 13.Mention and discuss the various types of conflicts. 14.Explain the steps involved in team building. 15.Compare the emotional intelligence of male and female workers.

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Fourth Semester LABOUR LEGISLATION II (2008 onwards) Time : Three hours Maximum : 100 marks PART A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Explain the term (a) Eligibility of bonus 25

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(b)

Payment of bonus.

2. Explain the factors that influence executive compensation. 3. Write a note on : (a) (b) (c) The Minimum Wage Act, 1948, The Payment of Wages Act, 1936 and The Equal Remuneration Act, 1976.

4. What are the merits of Time wage? 5. Mention the important characteristics of a Trade union. 6. Who may become a member of a Trade Union? 7. Explain the various incentive wage plan. 8. Give any two important features of Minimum Wages Act of 1948. PART B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. What are the factors influencing wages policies? 10.Explain the various concept of wage. 11.Discuss the duties and liabilities of a trade union. 12.Explain the problems faced by the trade union movement in India. 13.What are the provisions related to application of the fund maintained by Trade Union? 14.Examine critically the role played by wage boards in the development of a wage policy for the industrial sector of the Indian Industry. 15.Discuss the role of the Government in promoting Industrial relations.

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Fourth Semester 26

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ORGANISATIONAL DEVELOPMENT (2008 onwards) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any FIVE questions. All questions carry equal marks. 1. Explain the nature and scope of Organisational Development. 2. What are the methods used to obtain diagnostic information? 3. What are the characteristic features of action research process? 4. List and discuss the steps in intergroup team building? 5. Differentiate between personal and impersonal intervention. 6. What is OD intervention? State its features. 7. Explain the conditions for a successful OD efforts. 8. OD brings planned change Discuss. SECTION B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. What are the basic assumptions with which an OD consultant begins an OD programme in an organisation? 10.Highlight and discuss the elements that require attention in the diagnostic process. 11.Why is action research described as a cyclical process of systematic scientific inquiry? 12.Explain the various types of OD interventions in detail. 13.Explain the recent development in OD. What are the challenges faced while implementing OD? 14.Is there future prospect for OD? Explain. 27

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15.Explain the ethical standards required in OD.

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M.B.A. (HRM) DEGREE EXAMINATION, MAY 2011. Fourth Semester COMPUTER APPLICATIONS IN HRM (2008 onwards) Time : Three hours Maximum : 100 marks

PART A (5 8 = 40 marks) Answer any FIVE of the following questions. All questions carry equal marks. 1. Explain the features of spell checking, set tabs and rules in MS-Word. 2. Write any five text formatting operations in MS-Word. 3. Explain the parts of Excel Sheet and create a student mark work sheet. 4. What is report wizard in MS-Access? 5. Explain the auto-fill and filter in MS-Excel. 6. Explain the procedure for creating database. Give example. 7. What are the importance of training in HRM? 8. Write short notes on : (a) (b) Creating and printing reports. Performance appraisal. PART B (4 15 = 60 marks) Answer any FOUR questions. All questions carry equal marks. 9. Explain features of table in MS-Word. 28

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10.What are the procedure to create a paragraph style in MS-Word? 11.Explain the following in MS-Power point (a) (b) (c) Creating and viewing presentation Customizing the background Adding graphics to presentation.

12.Create employee database with suitable database structure, add the records and view the records and sort the records. 13.Explain the following in MS-Access (a) (b) Creating, Saving table Add, edit, and delete fields in the table.

14.Explain the training in the organization in details. 15.Briefly the discuss the various performance appraisal methods. -

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