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001874MIU
RICOH GROUP COMPANIES
4. TROUBLESHOOTING
4.1 SERVICE CALL CONDITIONS
4.1.1 SUMMARY
There are four levels of service call conditions.
Level A Definition To prevent damage to the machine, the main machine cannot be operated until the SC has been reset by a service representative (see the note below). If the SC was caused by incorrect sensor detection, the SC can be reset by turning the main power switch off and on. The main machine can be operated as usual, excluding the unit related to the service call. The SC history is updated. The machine can be operated as usual. Reset Procedure Enter SP mode, and then turn the main power switch off and on. Turn the main power switch off and on. Turn the main power switch off and on. The SC will not be displayed. Only the SC history is updated.
Troubleshooting
B C D
NOTE: 1) If the problem concerns electrical circuit boards, first disconnect then reconnect the connectors before replacing the PCBs. 2) If the problem concerns a motor lock, first check the mechanical load before replacing motors or sensors.
SM
4-1
B121/B122/B123
120
Scanner home position error 1 The scanner home position sensor does not detect the off condition during initialization or copying.
121
Scanner home position error 2 The scanner home position sensor does not detect the on condition during initialization or copying.
143
SBU white/black level correction error The automatic SBU adjustment has failed to correct the black level. The automatic SBU adjustment has failed to correct the white level twenty times consecutively.
144
Exposure lamp defective Dirty white plate Incorrect position or width of white plate scanning (! SP4-015) BICU board defective SBU board defective Communication Error between BICU and SBU The BICU board cannot detect the SBU The flat cable between the BICU connect signal. board and the SBU has a poor connection The flat cable between the BICU board and the SBU is damaged BICU board defective SBU defective
B121/B122/B123
4-2
SM
193
Image transfer error Scanned images are not transferred to the controller memory within 1 minute. Memory address error The BICU board does not receive memory addresses from the controller board. Charge roller current leak A current leak signal for the charge roller is detected. Polygonal mirror motor error The polygon mirror motor does not reach operating speed within 10 seconds after the motor ON signal is sent, or does not turn on within one of the 200 ms check intervals during operation. No laser writing signal (F-GATE) error The laser writing signal (F-GATE) fails to turn Low after the laser crosses 5 mm on the drum surface from the laser writing start position. Laser synchronization error The main scan synchronization detector board cannot detect the laser synchronization signal for more than 5 consecutive 100 ms intervals.
198
302
320
321
322
390
391
TD sensor error The TD sensor outputs less than 0.2 V or more than 4.0 V 10 times consecutively during copying. Development bias leak A development bias leak signal is detected.
SM
4-3
B121/B122/B123
401
Transfer roller leak error 1 A current leak signal for the transfer roller is detected. A current feedback signal for the transfer roller is not detected. Transfer roller leak error 2 A current leak signal for the transfer roller is detected. A current feedback signal for the transfer roller is not detected.
402
500
502
503
504
Main motor lock A main motor lock signal is not Too much load on the drive detected for more than 7 consecutive mechanism checks (700 ms) after the main motor Main motor defective starts to rotate, or the lock signal is not detected for more than 7 consecutive checks during rotation after the last signal. Tray 2 lift motor malfunction (Optional Paper Tray units) The paper lift sensor fails to activate Paper lift sensor defective twice continuously after the tray lift Tray lift motor defective motor has been on for 18 seconds. Too much load on the drive mechanism Poor tray lift motor connection Tray 3 lift motor malfunction (optional paper tray units) The paper lift sensor fails to activate Paper lift sensor defective twice continuously after the tray lift Tray lift motor defective motor has been on for 18 seconds. Too much load on the drive mechanism Poor tray lift motor connection Tray 4 lift motor malfunction (optional two-tray paper tray unit) The paper lift sensor fails to activate Paper lift sensor defective twice continuously after the tray lift Tray lift motor defective motor has been on for 18 seconds. Too much load on the drive mechanism Poor tray lift motor connection
B121/B122/B123
4-4
SM
541
542
543
545
546
547
551
552
SM
4-5
B121/B122/B123
Troubleshooting
544
Paper feed motor lock (optional paper tray units) A motor lock signal is not detected for Paper feed motor defective more than 1.5 s or the lock signal is not Too much load on the drive detected for more than 1.0 s during mechanism rotation. Fusing thermistor open (center) The fusing temperature detected by the Fusing thermistor defective or out of position thermistor is below 71C and is not corrected after the main power switch is Power supply board defective turned on. Loose connectors Fusing temperature warm-up error (center) The fusing temperature rises less than Fusing thermistor defective or out of 7 degrees in 2 seconds, and this position continues 5 times consecutively. Fusing lamp open The fusing temperature is not detected Power supply board defective in 25 or 35 seconds. Fusing overheat error (center) Fusing thermistor defective The fusing temperature is over 230C for 1 second (detected by the Power supply board defective thermistor). Fusing overheat error (center) 2 Fusing thermistor defective The fusing temperature is over 250C for 1 second (detected by the fusing Power supply board defective temperature monitor circuit). Fusing lamp overheat error (center) After the fusing temperature reaches Fusing thermistor defective or out of the target temperature, the fusing lamp position does not turn off for 12 consecutive Power supply board defective seconds. Unstable fusing temperature (center) Thermistor defective or out of The fusing temperature varies 50C or position more within 1 second, and this occurs 2 consecutive times. Power supply unit defective Zero cross signal malfunction Zero cross signals are not detected Power supply board defective within 5 seconds after the main power BICU defective switch is turned on, or are not detected within 1 second after operation begins. Fusing thermistor open (rear) The fusing temperature detected by the Fusing thermistor defective or out of position thermistor is below 71C and is not corrected after the main power switch is Power supply board defective turned on. Loose connectors Fusing temperature warm-up error (rear) The fusing temperature rises less than Fusing thermistor defective or out of 7 degrees in 2 seconds, and this position continues 5 times consecutively. Fusing lamp open The fusing temperature is not detected Power supply board defective in 25 or 35 seconds.
555
556
590
591
620
621
632
633
634
635
Loose connection of the exhaust fan motor Too much load on the motor drive Communication error between BICU and ADF The BICU does not receive a response Poor connection between the BICU from the ADF main board for 4 seconds and ADF main board (DF connector) or more. ADF main board defective The BICU receives a break signal from BICU defective the ADF main board. ADF connection error An incorrect ADF (an ADF for some ADF incorrect (The ADF for other copier) is detected. (for Basic and B039/B040/B043 is installed on a MFP machines) B121/B122/B123.) An ADF (including the correct ADF) is The connector of the ADF is removed installed while the copier is in the while the machine is in the energy energy saver mode. (for MFP machine saver mode. only) Accounting error 1 An error is detected during the Accounting device defective communication with the MF accounting Loose connection device. Accounting error 2 After communication is established with Accounting device defective the MF accounting device, a brake Loose connection signal is issued. Accounting RAM error An error is detected in the RAM that Accounting device defective saves the information on the MF accounting. Accounting battery error An error is detected in the battery that Accounting device defective is in the MF accounting device.
B121/B122/B123
4-6
SM
760
761
762
800
804
818
ADF gate abnormal 2 The FGATE signal is not issued from the ADF within 30 seconds after the ADF starts feeding. ADF gate abnormal 3 The FGATE signal is not terminated by the ADF within 60 seconds after the ADF starts feeding. Startup without video output end error Video transfer to the engine is started, but the engine did not issue a video transmission end command within the specified time. Startup without video input end A video transmission was requested from the scanner, but the scanner did not issue a video transmission end command within the specified time. Watchdog error The CPU does not access the watchdog register within a certain time. Kernel mismatch error Software bug Self-Diagnostic Error: CPU The central processing unit returned an error during the self-diagnostic test. Self-Diagnostic Error: ASIC The ASIC returned an error during the self-diagnostic test because the ASIC and CPU timer interrupts were compared and determined to be out of range. Self-diagnostic Error: Network Interface The network interface board returned an error during the self-diagnostic test. Self-diagnostic Error: NVRAM The resident non-volatile RAM returned an error during the self-diagnostic test.
Controller board defective Software malfunction download controller firmware again Download controller firmware again Controller board defective Download controller firmware again Controller board defective
819 820
B B
821
823
Network interface board defective Controller board defective Replace the NVRAM on the controller board Replace the controller board
824
SM
4-7
B121/B122/B123
Troubleshooting
827
828
Self-diagnostic Error: NVRAM/Optional NVRAM The NVRAM or optional NVRAM Replace the NVRAM on the controller returned an error during the selfboard diagnostic test. Self-diagnostic Error: RAM The resident RAM returned a verify Download controller firmware again error during the self-diagnostic test. Self-diagnostic Error: ROM The resident read-only memory Controller board defective returned an error during the self Download controller firmware again diagnostic test. Self-diagnostic Error: Optional RAM The optional RAM returned an error during the self-diagnostic test. Self-diagnostic Error: Clock Generator A verify error occurred when setting data was read from the clock generator via the I2C bus. Network I/F Abnormal NIB interface error. IEEE 1394 I/F Abnormal IEEE1394 interface error.
829
Replace the optional memory board Controller board defective Replace the controller board
838
850
851
853
854
855
856
857 866
C C
867
IEEE1394 interface board defective Controller board defective IEEE802.11b error - card not detected (power-on) Wireless LAN card not detected at Poor connection power-on. Defective wireless LAN card Defective controller IEEE802.11b error - card not detected (during operation) Wireless LAN card not detected during Poor connection operation. Defective wireless LAN card Defective controller IEEE802.11b error Wireless LAN card error detected. Poor connection Defective wireless LAN card Defective controller IEEE802.11b interface board error Wireless LAN interface board error Poor connection detected. Defective wireless LAN interface board USB I/F Error USB interface error detected. Defective controller SD card authentication error The SD card does not contain a correct Data corruption license code. SD card access error 1 After the program saved in the SD card SD card removed starts running, the SD card is removed from the slot.
B121/B122/B123
4-8
SM
870
871
Flash ROM device defective Replace flash ROM on the MBU NVRAM on the GW controller board defective Mechanical total counter defective BICU defective Disconnected mechanical total counter NVRAM on the BICU defective Printer application program defective Hardware configuration incorrect (including memory shortage) Font file not installed Data corruption Memory defective BICU defective Poor connection between BICU and memory IMAC on the GW controller board defective BICU defective Poor connection Application program defective
900
901
903
920
Engine total counter error The checksum of the total counter is not correct. Printer error A fatal error is detected in the printer application program Printer font error Necessary font files are not found. Net file error The net-file management-file contains a fatal error. Memory error The machine detects a discrepancy in the write/read data during its write/read test (done at power off/on and at recovery from low power or night/off mode). IMAC hardware error A memory control job is not completed within a certain period.
921 925
C C
928
929
954
955
Printer application program error The printer status does not become ready when the printer application program is necessary for image processing. Image transfer error The controller is not able to transfer images when the engine needs them.
SM
4-9
B121/B122/B123
Troubleshooting
981
NVRAM defective Poor connection between BICU and NVRAM NVRAM is not connected BICU defective First machine start after the NVRAM is replaced Incorrect localization setting NVRAM defective Controller defective BICU board defective Poor connection between controller and BICU Software defective Internal parameter incorrect Insufficient working memory When this SC occurs, the file name, address, and data will be stored in NVRAM. This information can be checked by using SP7-403. Note the above data and the situation in which this SC occurs. Then report the data and conditions to your technical control center.
982
984
990
991
992
997
Software continuity error The software attempted to perform an unexpected operation. However, unlike SC990, the object of the error is continuity of the software. Unexpected Software Error Software encountered an unexpected operation not defined under any SC code. Application function selection error The application selected by a key press on operation panel does not start or ends abnormally.
No operation required. This SC code does not appear on the panel, and is only logged.
Software defective An error undetectable by any other SC code occurred Download the firmware for the application that failed An option required by the application (RAM, DIMM, board) is not installed
B121/B122/B123
4-10
SM
999
SM
4-11
B121/B122/B123
Troubleshooting
110-2 (BICU)
113-6 (BICU)
Shorted Shorted
Open
Shorted Exit 124-2 (BICU) Toner Density Image Density 125-3 (BICU) 123-2 (BICU) Open Shorted Open Shorted Open Shorted
B121/B122/B123
NOTE: SC392 is activated when the CPU detects an ID sensor error during developer initialization (SP2-214). However, SC392 is not displayed on the LCD but simply logged in the SC log (SMC printout), unless the technician exits SP Mode as soon as an error message is displayed.
SM
4-13
B121/B122/B123
Troubleshooting
4.2.2 SWITCHES
Component Upper Paper Size Vertical Transport Door CN 1151,2,4 (BICU) 110-5 (BICU) 1131,2,4 (BICU) 1361,2,4,5 (BICU) 124-5 (BICU) Front/Right Cover Condition Open Shorted Open Shorted Open Shorted Open Open Shorted Open Shorted Open Shorted Symptom The CPU cannot detect the proper paper size, and misfeeds may occur when a copy is made from the 1st paper tray. The Cover Open indicator is lit even if the vertical transport door is closed. The Cover Open indicator is not lit even if the vertical transport door is opened. The CPU cannot detect the proper paper size, and misfeeds may occur when a copy is made from the 2nd paper tray. The CPU misdetects or is not able to detect the size of the paper set in the bypass tray, causing possible misfeeds when feeding from this tray. The Cover Open indicator is lit even if the right door is closed. The Cover Open indicator is not lit even if the right door is open. The Cover Open indicator is lit even if doors are closed. The Cover Open indicator is not lit even if doors are open. The machine does not turn on. The machine does not turn off.
Main
B121/B122/B123
4-14
SM
LED DISPLAY
SM
4-15
B121/B122/B123
Troubleshooting