Quality Manual

CONTROLLED/UNCONTROLLED copy (delete as applicable) Controlled Copy No: Issued to: Authorised for Issue : Date: ................................................. ................................................. (Engineering Director)

7th September 2006

This document may not be copied or reproduced in any way without the prior written permission of XYZ

Table of Contents
Page Number 3 4 5 5 6 8 9 9 11 Section Number 1 2 3 4 5 6 7 8 Title Amendment record Introduction Scope and exclusions Quality policy Quality management system Management responsibility Resource management Product realisation Measurement, analysis and improvement

Amendment Record
Issue No. Section/Page No. Brief Description of Change Date

Section 1 Introduction
Some blurb here

Contact Information Offices: Telephone: +44 (0) Fax: +44 (0) Web site:

Section 2 Scope & Exclusions

The scope of our quality management system is: The design and delivery of tunnelling solutions for the water, road, rail and utilities industries, plus research and development of tunnelling techniques and materials. Due to the nature of our business, there are no exclusions from ISO 9001:2000.

Section 3 Quality Policy

It is the quality policy of XYZ to: Establish itself as a Centre of Excellence for the design of tunnelled solutions to the construction industry in the UK. Undertake research for new and innovative design solutions incorporating the development of materials, design and construction methods. Offer technical guidance and management services to underground construction schemes with select clients in chosen markets. Implement our management system in accordance with ISO 9001:2000 and provide adequate resources for its maintenance. Invest in and involve all personnel in order to ensure that they develop within the company in order to achieve their strategic targets. Ensure that our contractual and regulatory objectives are fulfilled, promote collaborative working with our clients and effect continual improvement of our management system. This policy will be reviewed periodically in order to ensure that it remains effective and realises our strategic targets. Authorised by: Engineering Director

Section 4 Quality Management System

4.1 General Requirements

XYZs quality management system has been developed around the processes of its business activities the diagram below shows the main processes and their interrelationships. These processes will be implemented and maintained in order to achieve our objectives and we will actively seek to continually improve the system.

System Processes

Core Processes
Enquiry received

Organisational Processes

Internal Audit and Management Review

Can XYZ conduct the work? Yes Conduct site visit Select tender team

No Reject

Nonconforming Product and Customer Complaints

Site investigation

Human Resources

Produce outline tender design Corrective Action IT

Issue bid/tender Preventive Action

Business Development No Bid accepted? End

Control of Documents Calculations, drawings, specifications Control of Records

Yes Finance Conduct detail design Research and development

Testing

Contractor performs work Calibration of Equipment

Support

Commissioning, testing and validation

4.2

Documentation Requirements

XYZs quality management system is structured in 4 main tiers as shown below:

Quality Manual Procedures Method Statements Forms etc .

The quality manual (this document) outlines our approach to quality and is designed to help the reader to understand how we meet the requirements of ISO 9001 at policy level and to point the reader in the direction where further information can be found. Our procedures take these policies and turn them into practical information on how to operate our processes in a defined manner. Some of these procedures are unique to XYZ and will be identified by the prefix XYZ, whilst others are common to the parent bodys quality system and will be identified by the prefix AB. A list of our procedures is contained in appendix 1 of this manual. Method statements, where they are required, provide further detail of how to perform a particular task. The lowest layer contains all of our standard forms which are used to record and control our activities and also contains other documents such as standards, codes of practice, etc. 4.2.3 Control of Documents Ensuring that our employees have ready access to correctly authorised, up to date documents is fundamental to our ability to meet requirements. This applies to paper and electronic documents, whether they have been created by ourselves or supplied by an external source. As such, we have developed and implemented documented procedures to control these activities and satisfy this clause. See procedure XYZ 09 & XYZ 10 4.2.4 Control of Records Etc, etc.