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Byblos Campus, Lebanon Department of Hospitality and Tourism Management Course Syllabus

Course Number: Course Name: Credit Hours: Section Number: Meeting Time and Place: Instructor: Office: Phone extension: E-mail: Office Hours:

HOM 239 Business Etiquette and Protocol 1 31 12:00 / 12:50 - Frem Building 403 Serge Chamelian 411 Frem Building serge.chamelian@lau.edu.lb M W : 9:00 / 10:00

Course Description: Business Etiquette and Protocol is designed for todays high speed professionals who value the human element in achieving business and social success. Similarly, it makes a good impression and statement as to who you are This course is a definitive guide for conducting business relationships today, get-up to-date on what to say, what to write, how to eat, how to setup a table and how to communicate in the social world. Course Learning Objectives: By the end of this course, the student will be able to: Acquire a full knowledge daily manners in social and business settings Be familiar with communication and protocol in terms of correspondence, invitations and announcements, titles and official protocol. Discover table manners and how to be the perfect host and guest Set up tables for social and corporate events Teaching Methodology: Lectures are provided in class along with handouts given at the end of each session. Movies including daily manners and dining etiquette are shown to students. Table setup and table manners are demonstrated in the hospitality restaurant lab. Students are asked to arrange the dining area with different seating layouts and table setup including buffet, table dhte menu, coffee break and cocktail

reception. Students are about to arrange an outing in an outstanding restaurant to practice the dining etiquette. A final project is held at the hospitality restaurant lab where students come up with a theme and a menu, arranging all communication tools needed for the event including invitation cards, placement cards and others and are graded according to the overall atmosphere. Required Textbook(s): 1. Etiquette by Emily Post, 17th edition Summary of Topical Coverage: The Professional Image in the Business World: 1. 2. 3. 4. 5. 6.

The professional image Concept Attributes Importance and effects Development The professional appearance Body attributes, grooming, hairstyle, nail presentation, use of makeup Health habits Nutrition The professional dress Women Men Accessories Special business occasions Personal behavior Respecting diversity Handling conflict Appropriate relationships with coworkers Ethical business practices Confidentiality Telephone Communicating professionally Written communication Speaking correctly Expressing appreciation Effective listening Communicating internally and externally Communicating in difficult situations Interacting with people Making introduction Repeating and forgetting names Shaking hands

Making small talks The art of conversation 7. Meetings Meetings Invitations Facilitating, running a meeting Rewarding punctuality Sending thank you notes

8. Dining etiquette Drinking and eating etiquette International customs and table manners 9. The Curriculum Vitae Preparing the CV Interview etiquette and preparedness Interview follow up

10. The Social World Greetings Introductions Invitation cards The table setup The table equipment and tools Planning the ideal menu Being the perfect host Being the perfect guest

Topic Performance Evaluation:

One hour / week

Student performance evaluation will be based on one exam and a final according to the following distribution. Component Class Attendance: Exam 1 Final project Points allocated/percentage allocated 10% 40% 50%

A letter grade will be determined based on the University grading scale, as follows:
Grade A AB+ B BC+ C CD+ D F Quality Points 4 3.67 3.33 3.0 2.67 2.33 2 1.67 1.33 1 0 Guidelines over 100 90 87 - 89 83 - 86 80 - 82 77 - 79 73 - 76 70 - 72 67 - 69 63 - 66 60 -62 59

Attendance Policy: Regular attendance is expected. Only four absences during the semester are allowed. Only an absence accompanied by a letter from Student Services Office will be recognized as an official excused absence. Exams: Exams will be announced one week in advance. No make-up exams will be offered unless student has made prior arrangements with the instructor. Exams will cover text, lectures and handout materials. Assignments: Each student will be held responsible for all assignments and course handouts. Students should be ready to discuss assigned cases. Students are held responsible for all the material presented in the classroom, even during their absence. In any semester, or term, students can miss no more than the equivalent of five weeks of instruction, in any course, and still receive credit for that course. However, instructors have the right to impose specific attendance regulations in their courses, provided that the above-stated limit of absences is not exceeded, and the minimum number of absences allowed is no fewer than the equivalent of two weeks of classroom instruction, after the Drop and Add period. Proposed statement: Students are held responsible for all the material presented in the classroom, even during their absence. Students missing more than one week of instruction may be penalized. Students missing more than two weeks of instruction may be dropped without notice. Make-up Policy: a. Missing an exam: No makeup exam will be administered unless prior Instructor or guidance office approval is granted. All lost sessions are to be made up. When the number of lost days (resulting from suspension of classes, for any reason) in a regular semester add up to 10, they are to be made up as follows: Three days, to be made up according to a schedule set at the discretion of each Faculty member. Seven days, to be scheduled by a decision of the University Planning Council, in consultation with the Faculty. The 10 day period is seen as the period beyond which no makeup can be considered, and credit loss becomes inevitable. Alternately, the semester may be extended, and students may have to bear any additional expenses resulting from such an extension. University Policies: Student Code of Conduct:

b. Lost sessions due to instructors absence:

The provisions and stipulations of LAU Student Code of Conduct are applicable to all students taking courses in the

School of Business, regardless of whether or not they are pursuing a degree in the School. Refer to LAUs website for the complete policy http://www.lau.edu.lb/governancepolicies/policies/student_code_of_conduct.pdf Copyright laws: Refer to LAUs policy on Copyrights and Patents on the web or the academic catalogue http://www.lau.edu.lb/governancepolicies/policies/copyright_patent_policy.pdf Academic Dishonesty and Plagiarism: Students are expected to conduct themselves in accordance with the highest standards of academic honesty. Academic misconduct for which a student is subject to penalty includes all forms of cheating, forgery, or plagiarism. Plagiarism is defined as the use of someone elses ideas, words, or work, as if it were ones own, without clearly acknowledging the source of that information. Any student found cheating in an exam, fabricating, falsifying, or using any other form of academic dishonesty in the preparation of a paper or a project, shall receive a zero on that exam, project or paper and will be issued a Disciplinary Warning. A student found plagiarizing or cheating for a second time shall receive an F grade for the course, as well as a second Disciplinary Warning. Refer to the policy on academic dishonesty on LAUs website http://www.lau.edu.lb/academics/arp/g/rules_procedures.php A grade of "I" indicates incomplete work. This grade is exceptionally given by the instructor when a student, with a valid excuse, did not sit for the final exam, and/or did not present the final project. Students will not be entitled to an I grade, unless they have a passing grade of the completed material, throughout the course, and so long as they have not exceeded the allowed number of absences. Not completing the course or not sitting for Final exam does NOT entitle you for a grade of "I". A student will have to complete a request form for an Incomplete Grade and submit it to the School Academic Council with the necessary input from the instructor of the course. Completion of the online course evaluations is required. Students will not be able to access their course grades until they have completed the course evaluations. For Fall and Spring terms, the online course evaluations, by students, shall begin ten days before the end of classes and continue till end of reading period; for the Summer modules, said evaluations shall start three days before end of classes and continue till end of reading period.

Policy on Incompletes:

Course Evaluation

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