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Karen Danner

Saint Charles MO. 63304 Mobile: 636.448.4591

mailkrd@aol.com

Skills and Expertise


Proven history of improving operations and increasing profitability. Results-driven professional with extensive experience in retail, franchising, and consumer goods. Business Development Facilities & Construction Marketing & Merchandising Franchising Sales Management Budgeting Training & Development Customer Service & loyalty Multi Unit Operations

Experience
2010 - 2011 Market Manager, 7-Eleven Inc. Responsible for $275M region of franchise and corporate stores. Supervised 8 district managers, facilities, training and audit functions. Exceeded revenue goals by 5%, achieved the highest EBITDA in the division. Selected to chair employee morale and recognition group, which developed strategies adopted company wide. Researched, analyzed, and identified regulatory issues that recovered $250K. 2007 - 2010 Owner, Retail Advisors, LLC. Provide industry consulting for investors, analysts and startup companies. Review business plans and growth strategies for emerging and existing retail and consumer services companies. Clients included Gerson Lehrman Group, Coleman Research, and Vista Research Group. 2005 - 2007 Blockbuster, Inc. Vice President Operations, Central Area (2007) P & L responsibility for 950+ retail stores with annual sales of $950M. Direct reports included 8 Regional Directors, HR, Training, Loss Prevention within a 13state area with 11,800 employees. Posted positive 5% revenue & EBITDA growth in declining market. Vice President & General Manager, Game Brands, Inc., (subsidiary of Blockbuster, Inc.). (2005-2006) Senior executive for startup chain of electronics & game stores (buy-sell-trade model), operating in 15 states. Responsibility included total P&L accountability, strategic marketing, business development, real estate, construction, budgeting, purchasing, pricing, distribution, hiring, training and retention. Improved sales in comp stores by 19% and EBITDA by 122% within one year. Delivered the first profitable fiscal year, exceeding full year profit margin budget by 59% by implementing improved product assortments, gross margins and strong operational controls. Successfully reengineered the distribution center, including IT systems and logistics, which lowered DC costs by 15%. Developed online business model which increased sales by 50%. Successfully sold business to GameStop, Inc. in 2007

2003 - 2004

Vice President Marketing, GetAMovie, Inc. (acquired by Redbox, Coinstar & McDonald's, Inc.) Marketing and Product Executive for Start-up DVD vending company. Responsible for corporate branding, promotions, new member acquisition, and all product purchasing for the company. Developed product allocation systems using consumer demographic to maximize inventory ROI. Secured co-op & partnership agreements with all major movie studios. Developed in-store marketing with Walgreen's, Albertson's & website content. 2002 - 2003 Vice President of Operations, Childtime/Tutor Time Learning Centers. Responsible for P&L, field operations, marketing, training, purchasing, real estate and facilities. Successfully merged and revamped both brands to profitability. Developed strategic operations and turnaround plan for corporate and franchise centers covering 5,500 employees in 30 states & Canada. Increased revenues 18% and EBIDTA by 29% within a six-month period. Negotiated new vendors and pricing, resulting in 10% reduction in SG&A. Created automated labor scheduling tool which lowered payroll by 12% annually. 1997 - 2000 Vice President Retail Operations- Midwest Area, Blockbuster, Inc. Responsible for 1000 video stores and 90 big box Blockbuster Music stores in a 9state area with annual sales of $950+ Million. Supervised 8 Regional directors, and 7 departments - including real estate, finance, human resources, marketing, construction, facilities and loss prevention. Delivered highest revenue / profit growth of 4 zones. Awarded best Vice President and Zone in 1999. Received Chairmans Award in 2000, the highest company honor bestowed. Developed $ 10 Mill cost reduction plan for field and corporate overhead in 1999. Chaired corporate labor task force, established the first labor scheduling tools for 4,000 corporate stores. Responsible for executing and supervising new business development-including Blockbuster Music, Discovery Zone, and Video Game businesses. 1992 - 1997 Regional Director of Operations, Blockbuster, Inc. Managed 150 stores within a 5-state area, with sales of $140+ Million. Supervised and trained 14 district managers. Direct reports included human resources, loss prevention, and marketing. Achieved top 5% annually in sales and profit growth. Achieved customer satisfaction scores within the top 10% annually. 1988 - 1992 Division Product & Marketing Manager, Blockbuster, Inc. Responsible for all product purchases, inventory management and plan-a-grams, operating in a high-growth period. Product lines included film, video games, electronics, food/beverages and licensed goods for 450+ company stores. Managed vendor selection, gross margins, ROI, product assortment & replenishment. 1986 - 1988 Director of Stores/Area Manager, Movies-To-Go. Operations executive for start-up chain of video/consumer electronics stores in the Midwest. Authored company SOP manual. Created inventory control & loss prevention policies which decreased shrinkage 50%. Improved profits by 15% using best practices, policies, and employee training.

Computer Skills
MS Office (Proficient)

Education
Thomas Edison State College - Bachelor of Arts Degree Certifications Supervision & Management - Rutgers College 4 Disciplines of Execution - Franklin Covey Emergency Management - FEMA

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