Internet Banking Awareness Among Customers of J&K Bank

Name: _____________________________ Contact: ____________________________ Occupation: ________________________ Qualification: ________________________ This survey is designed to understand Internet users perspectives on Internet banking, their experience with Internet banking, and their expectations on Internet banking services. Instructions: Write the initials of your answer in the box on the right side of each question: E.g. Yes or Y or the no. of the answer a b etc. Please be candid in answering.

Awareness

Are you aware about e banking? a) Yes b) No If Yes proceed ahead if NO proceed to question no 11 What is the source by which youre aware about e banking? a) Through personal visits to the bank. b) Through friends. c) Through the bank website d) Through the advertisement done by the bank e) Other sources Is the website for net banking always available? a) Yes b) No c) May be How secure do you think J and K Bank e banking is?? a) Extremely secure b) Moderate c) Low How fast is the J and K Bank server? a) Fast b) Moderate c) Slow Is the J and K Bank website user friendly? a) Yes b) No c) May be When you have a problem using net banking, does J and K Bank shows sincere interest in solving it? a) Yes b) No c) Sometimes During online shopping, do websites accept J and K Bank payment option? a) Yes b) No c) Sometimes Is e banking better than traditional banking? a) Yes b) No c) May be

Services

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What for do you use net banking? a) Check account balance b) Transfer money c) Check statements d) For cheque status e) Online shopping f) Bill payment g) Almost all of these

Requirement

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NO
How frequently do you visit your J and K Bank branch per month? a) Less than month b) 1 3 times c) 3 8 times d) 8 12 times e) Over 12 times What is the main reason that you typically visit your Bank branch? a) To make a deposit b) To get advice for investment options c) To enquire about the balance d) To withdraw cash e) Others What is the main reason that you havent opened an Internet Bank account yet? a) Never heard of Internet Banking b) Concerned about security c) Havent taken time to open an account d) Dont see any real value in having this type of account e) Too new. I would like to see how it works, and then I may open an account. f) Others J & K e- banking provides services like payment of telephone bills, transfer of money, online shopping etc. would you like to avail these services? a) Yes b) No c) Maybe Moreover J & K Bank is planning to add services like Scheduled transactions, interbank transfers etc. in near future, would you like to avail these services? a) Yes b) No c) Maybe Which facilities are there that you would want J and K Bank e banking to provide?

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Motivation

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How likely is it that you will open an Internet Bank account within the next 12months? a) Yes b) No c) May be