FAITH JONES

8917 Paulette Lane Shreveport, LA 71106 (318)771-9793 Email: faith71037@yahoo.com

Objective: To secure a position within a prosperous and stable company that promotes
growth with the expectation of being a great asset to the company.

Qualifications: I am a very enthusiastic hard worker. I enjoy working with people and
children. I love promoting a healthy and safe environment to ensure the well-being of individuals. I am very caring and understanding. I am a self-starter and learn routines and duties quickly. I am very productive, resourceful, and efficient. I am also computer literate and have exceptional customer service skills. I am a team player and goal oriented.

Education:
1991 2008 Graduated High School, Haughton High School College, Louisiana State University--Shreveport (BA-General Studies) College, Louisiana State University--Shreveport (BA, Sociology)

2010

Employment:
May 2010-Present Law Office of Richard R. Fisher (Legal Secretary) Type documents, File documents within the Court System, Type Letters to Clients, Filing, Answer Phones, Customer Service, Set up cases, Make Court Calendar and Appointments

Nov 2009-May 2010

US Support Company, Customer Service Representative (Internet Support) Assist customers with High Speed Internet Support: getting connected to internet, setting up appointments for technicians to fix connections, upgrading speed, setting up orders for new services and new equipment. Data Entry and phone etiquette. Bossier Parish School Board, Paraprofessional Assist the teacher in the classroom with instruction and order. Maintain well-being and safety of students in special needs classroom; Enforce behavior modification plans. part-time

August 2005-2008:

Jones 2 worker in student office: Answering phone, attendance, filing, checking students in and out of school. 2004-August 2005 Kelly Services *Centerpoint Energy, CSR Open new gas accounts, make payment arrangements, close Accounts, transfer services, customer service; Data entry and phone etiquette. Northwest LA Developmental Center, RTS To support individuals with developmental disabilities to achieve their personal outcomes, such as individual living. Support and enforce behavior management plans. Assist with field trips as necessary and education time. Legal Services of NW LA, Inc., Office Assistant General clerical duties. Multi-phone system. Screen clients for eligibility according to the type of case and income. Data entry of client information. Type letters to clients. Set up files and prepare statistics on case flow. Type court calendar for attorneys. Retrieve messages and return calls to clients. Work with Office Manager to produce necessary reports and statistics for funding and success of company. Johnny Gray Jones Youth Shelter Behavior management of teens placed in shelter. Asist other staff in supporting individuals in shelter and ensure they do their daily duties and chores. Assure all individuals are in the proper place at the appropriate time and in bed by curfew. Allow individuals to place phone calls to appropriate person on contact list. Assist with field trips as necessary.

Jan 2004-Nov 2004

1996-2003

1993-1994

SKILLS: Advanced in Microsoft Word, Powerpoint, and Internet, some knowledge of Excel. Experienced in SPSS software. Experienced with Multi-phone lines, 10-key calculator, Printer, Copier, and Facsimile. Able to communicate effectively both orally and in writing. Excellent time management and organization skills. Able to multi-task in order to meet deadlines and work with minimal supervision. Experienced in dealing with those of all levels of authority. References: Available upon request