Cathleen Poissant

Woodinville, WA 98072 425-246-6710 cathleenpo@yahoo.com SUMMARY OF QUALIFICATIONS

Extensive management experience building Inside Sales Teams for all facets of revenue driven opportunity including lead generation, appointment setting, and entire prospect to close sales cycle. Emphasize on consultative sales using the phone, Internet, and web technologies. Experience selling to Fortune 500 Business and Consumer markets with a solid history of exceeding sales goals and corporate objectives.
CORE COMPETENCIES

Leadership / Team Building / Coaching Territory management Blended environment Establish Metrics quotas and KPI's Client Satisfaction

Lead Generation /Appointment Setting Communication and Presentation Skills Inbound / Outbound programs Telesales / Cold Calling Communication and Presentation Skills

EXPERIENCE Milliman Care Guidelines Account Manager 09/09 Current Generated 171% of quota in 2011 resulting in $511,000 in new business sales. Account Manager for $2.3 M existing accounts growing new revenue by 12% through upselling, relicensing, and cold calling within Hospital and Payor markets.

Cardiac Science Corporation Inside Sales Manager 01/07-02/09 Grew inside sales team from 3 to 5 Sales Representatives. Three Sales Representatives sold over $1M their second year. Developed Lead Generation team of 4 that produced over $4M in sales opportunities in 8 months. Researched, recommended, and implemented Salesforce CRM solution. Built relationships with over 100 field representatives across three channels to increase territory saturation 2007 $3M in AED sales 2008 $5.5M in AED sales, 110% of quota SchemaLogic Inside Sales Manager 09/05-10/07 Lead Generation to obtain new business from Fortune 500 accounts selling Enterprise software solution at the C level. Closed $150K contract to the Department of Defense. Cruisewest Reservation Sales Manager 10/03-06/05 Hired 5 new employees changing culture from order taking to sales generation and developed new marketing tool through webchat and lead gener ation. Closed $50M in 2004, 130% of quota First 45 days on the job had a $1,000,000 day. Accomplished again within 6 months. Surpassed AAA revenue target of $1.5M by 12% in one month.

Washington Energy Services- Inside Sales Manager 09/02-10/03 Established new team to increase qualified appointments for Outside Sales representatives, resulting in an increased sales ratio of 45% from 16% Developed and implemented Customer Service Survey and Outbound Telesales campaign to increase customer satisfaction and referrals. Elementk - Inside Sales Manager 05/00-03/01 Managed the creation of new division, trained 6 telesales individuals for web-based short cycle sales for e-learning organization through cold calling, web leads, and territory management surpassing monthly individual representative quota of $35,000. Consistently out produced two remote Telesales Managers managing ten telesales individuals. Only Telesales Manager to achieve Presidents Club award in less than one year. Promoted 2 representatives to Enterprise Sales Representatives. Trained only representative of thirty to achieve Presidents Club award. BD&A Inside Sales Manager 11/97-4/00 Coached Inside Sales Team which successfully guided the Sales representatives to over $1M in individual sales, more than doubling industry average of $480,000. Increased Inside sales revenue from $1M in 1997, to $3M in 1998, to $5.8M in 1999. Increased Fortune 500 clients from 2 to 8 in three years. Including Microsoft, Intel, Bank of America, Boeing, Elanco, Adidas, Lilly and Pepsi. Within the first 3months of hire I managed the creation, launch and production of the Microsoft Promotional Merchandise catalog while achieving 128% of team quota. Providence Health Plans Inside Sales Supervisor 09/95-05/97 Managed 10 Inside Sales professionals selling Medicare and BHP health plans to consumers from initial contact, through appointment setting, follow up, and contract. EDUCATION AND TRAINING Bachelor of Arts Degree, Siena College Incoming Call Management Institute Board of Directors Northwest Customer Service Group AAISP Salesforce, Adtrack, Microsoft Office suite and other CRM systems Professional Selling Skills from Learning International, Quality Training