eGovernance Concepts - Individual Assignment

CPEG 2011-12 IIM Indore

K Prashant

Difference between eGovernment & eGovernance Discuss

E-Government' & E-Governance both are defined as The employment of the Internet and the worldwide-web for delivering government information and services to the citizens. (United Nations 2006; AOEMA, 2005). But there is some distinct difference between both of them. E-government is the use of the ICTs in public administrations- combined with organizational change and new skills- to improve public services and democratic processes and to strengthen support to public policies. Whereas the governance of ICTs requires most probably a substantial increase in regulation and policy- making capabilities, with all the expertise and opinion-shaping processes among the various social stakeholders of these concerns. So, the perspective of the e-governance is the use of the technologies that both help governing and have to be governed.

EGovernment
Governments foremost job is to focus society on achieving the public interest. One can say Government is a superstructure which has to do with rules, decisions, their implementations & outputs. It utilizes technology to streamline or to improve the business of government. It has to with the development of online services to the citizen, more than on any particular government service. One can say it deals with the whole spectrum of the relationship and networks within government regarding the usage and application of ICTs. The Information technology contributes as transformation agent as to how Governments interact with citizens and businesses is egovernment. Its Components can be listed down as: Electronic Service Delivery Electronic Workflow Electronic Voting Electronic Productivity

EGovernance
Governance is a way of describing the links between government and its broader environment political, social and administrative. Governance touches the aspects of developed functionalities, in place Processes, listed goals, reviewing performance with coordination amongst systems leading to the realized outcomes .E-Governance is a wider concept that defines and assesses the impacts technologies are having on the practice and administration of governments and the relationships between public servants and the wider society, such as dealings with the elected bodies or outside groups such as not for profits organizations, NGOs or

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eGovernance Concepts - Individual Assignment

CPEG 2011-12 IIM Indore

K Prashant
private sector corporate entities. It refers to the use of information and communication technologies to transform and support the processes and structures of a governance system. It may consist of: Electronic Engagement Electronic Consultation Electronic Controllership Networked Societal Guidance

E-Governance encompasses a series of necessary steps for government agencies to develop and administer to ensure successful implementation of e-government services to the public at large.

Summary
We can conclude by saying that E-Government is the transformation of internal and external public sector relationships, through Information and Communications Technology (ICT) in order to optimize government service delivery and citizen participation. On the other hand E-Governance is the development, deployment and enforcement of the policies, laws and regulations necessary to support the functioning of a Knowledge Society as well as of eGovernment.

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eGovernance Concepts - Individual Assignment

CPEG 2011-12 IIM Indore

K Prashant

Reflections on Government Service Portals of Developed Nations

Governments are now positioning themselves to be part of the internet revolution. As e-commerce matures and its tools and applications improve, greater attention is being given to its use to improve the business of public institutions and governments.

Strategic level
Development of various e-services and e-government solutions has become a global trend in recent years. Since this field is rapidly growing and developing in many countries which vary in their strategies, goals, ways of implementation and funds invested in such projects. Around the world, a variety of egovernment initiatives are being taken to improve the efficiency and effectiveness of internal operations, communication with the public and engagement in transactional processes with individuals and organizations.

Main focus areas for a citizen portal

Larger departments and local authorities often have a portal established for citizens to access information and self-service operations. The inhabitant must have prior knowledge concerning who offers which service and then find the right portal. The establishment of portals may be cost efficient for governmental agencies, and they can introduce a higher service level for the citizens. Citizen portals can be pure information portals that give citizens access to public information and links to services. At the other end of the scale one finds portals requiring authentication and providing access to personalized services. It is our opinion that most citizen portals are somewhere between these extremities and offers a combination of information and services requiring authentication. The establishment of a citizen portal may have both a democratic perspective and the perspective of the participant. The portal may create opportunities for easy contact and communication between citizen and government. A citizen portal can also be a step in improving privacy protection, because it can give citizens opportunities to access information and administrative processes concerning themselves.

Characteristics of citizen portals

A citizen portal can be viewed as an information system which is established as a step by authorities towards more focus on e-government. As with other information systems, a citizen portal cannot be seen in isolation, without connection to its surroundings. In order to evaluate initiatives by government of Canada, United Kingdom & Australia a checklist or characteristics of citizen portal approach can be adopted which comprises of elements used to describe and understand an eGovernment system and stakeholders organizational context.

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eGovernance Concepts - Individual Assignment

CPEG 2011-12 IIM Indore

K Prashant
Comparing citizen portals UK, CANADA & AUSTRALIA Characteristic Goal Guidelines What are the articulated goals for a citizen portal? UK To have all public services in one place http://www.direct.gov.uk/en/index. htm Job Search Student Finance Income Support Car Tax Driving Theory Test Attendance allowance Housing benefit Passport CANADA To provide with easier, one-stop access to the programs and services http://www.servicecanada.gc.ca/ eng/common/disclosure.shtml Job Bank Social insurance Number Employment Insurance Services for Aboriginal people Service for newcomers to Canada Service for disabled people Services for Senior people Veteran Services Family & Children Services Youth & Student Services AUSTRALIA To have connection with the government http://australia.gov.au/

Information (Content)

What kind of services does a portal Contain? How they are gathered & presented? Describe most popular.

Benefits, payments and services Business and industry Economy, money and tax Education and training Employment and workplace Environment and natural resources Health and safety Immigration Law and justice Government Shopfront Locator Government Initiatives News

Technology & Security

What level authentication is required to access personal information and services?

It is an information driven website, most of the services have how & where information with forms & other guidelines

Provides a My Service Canada Account provides a single point of access to view and update your information(You must have an Access Key same as epass provided by government)

Dealing with the Australian Government online is easier, with a single account to sign on to multiple agencies.( You must keep your australia.gov.au Account ID and Password secure)

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eGovernance Concepts - Individual Assignment

CPEG 2011-12 IIM Indore

K Prashant

Features /Initiatives Incorporated

What key other information is provided?

Get Ready for winter Snow Code Local & mobile Service News Room Business Links Red tape Challenge

Elder Abuse Weather Tourism National Parks Public Safety

Disaster information Travel Life In focus Weather Site feedbacks

Administration & Operation (Privacy Policy/ Disclaimer)

How is the administration of the citizen portals arranged after implementation?

The Directgov website and material relating to government information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy Bookmark with Face book Twitter Stumpleupon Delicious Reddit

All personal information created, held or collected by Service Canada is protected under the federal Privacy Act. At any point of collection, you will be asked for consent to collect your information or you will be advised of the authority for such collection

The website is bound by the Information privacy principles of the Privacy Act 1988. We also follow the Guidelines for federal and ACT government websites issued by the Office of the Australian Information Commissioner

Implementation

What steps has the government taken to Promote the citizen portal?

RSS News Feeds

Website Apps for Blogs Face book Twitter RSS Feeds Podcasts

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