A STUDY OF SOURCES OF FINANCE WITH REFERENCE TO THE PURCHASERS OF TOYOTA VEHICLES, CHENNAI.

A final project submitted to the University of Madras

In partial fulfillment of the requirements for the award of Master of Business Administration Submitted by

ARMN. ABDUL RAZACK ASLAM (Reg.No.MA00406)

Under the guidance of

NIRMALA SURYANARAYNAN. MBA M.phil

Assistant Professor

MEASI INSTITUTE OF MANAGEMENT

(Affiliated to University of Madras) #87, Peters Road, Royapettah, Chennai - 600 014.
April -2012

MEASI INSTITUTE OF MANAGEMENT

(Affiliated to University of Madras) #87, Peters Road, Royapettah, Chennai - 600 014.

BONAFIDE CERTIFICATE

This is to certify that the project report titled A STUDY OF SOURCES OF FINANCE WITH
REFERENCE TO THE PURCHASERS OF TOYOTA VEHICLES

submitted by Mr. ABDUL

RAZACK ASLAM ARMN. (Reg. no: MA00406) in partial fulfillment of the requirements of the Post Graduate Degree course in Masters of Business Administration (M.B.A) for the academic year 2010-2012 is the original work of the above candidate.

Mrs. NIRMALA SURYANARAYNAN Assistant Professor

PROJECT GUIDE & INTERNAL EXAMINER DIRECTOR

This page company letter pad format 14.03.2012

TO WHOM IT MAY CONCERN

This is to certify that Mr. ABDUL RAZACK ASLAM ARMN, student of I year MBA, from MEASI Institute of Management, Chennai has successfully completed his A STUDY OF SOURCES
OF FINANCE WITH REFERENCE TO THE PURCHASERS OF TOYOTA VEHICLES from January

to

March , in our organization. He has submitted the report as per the requirements. Science the final project involved confidential concepts & data, he should not divulge or use his findings anywhere
TOYOTA VEHICLES.

We Wish him all success in his future career.

Amit Garg Product manager

DECLARATION

I, ABDUL RAZACK ASLAM ARMN. (Reg. no: MA00406) Bonafide student of Business Studies, MEASI Institute of Management, affiliated to University of Madras hereby declare that Project entitled A STUDY OF SOURCES OF FINANCE WITH REFERENCE TO THE
PURCHASERS OF TOYOTA VEHICLES

was prepared towards the partial fulfillment of Master of

Business Administration (M.B.A) final year Degree course from the University of Madras. The report was prepared by my own effort and it has not been produced earlier towards the award of any other degree or diploma from the same university.

PLACE : Chennai-14 DATE :

Signature (ARMN. ABDUL RAZACK ASLAM)

ACKNOWLEDGEMENT
First and the foremost wishes, I would like to thank the ALMIGHTY for the blessings to complete this project successfully. I owe my sincere thanks to Dr. S. Balasubramanian, Deen (Academic) Dr. D. Nizar Ahmed, Director and Professor C. Kaleemulah, Principal of MEASI Institute of Management, Chennai for their advice to carry out this project It is with immense pleasure and respect that I express my deep sense of gratitude to Mr.

K. Abdul Salaam (Deputy Manager-B/P), Mr. A. Suresh (Senior Finance Officer) Mr. D. Prabhu Raj and Mr. R. Sathish kumar (Finance Officers), Customer Relationship Department, HR Department for their valuable technical inputs, methods, constant encouragement, care and inspiration throughout the period of my project work. I express my deep sense of gratitude to my guide Assistant Prof. S.NIRMALA SURYANARAYNAN. MBA M.Phil., MEASI Institute of Management for her valuable guidance and who has always been the source for visualization and presentation for this project. I express my deep sense of gratitude to Mr. B. Siva. M.L.I.S., M.Phil., Librarian, MEASI Institute of Management for his valuable guidance and who has always been the source for Books and journals for this project. I owe my sincere thanks to other teaching as well as non-teaching staff of MEASI Institute of Management for their constant encouragement and guidance through-out the project. I would like to express my deepest sense of gratitude to my family members and my best friends, who remain constant source of encouragement and inspiration throughout my life and academic career.

CONTENTS
TITLE NO.
ABSTRACT LIST OF TABLES LIST OF CHARTS LIST OF FIGURES

PAGE
i ii iii iv

CHAPTER I 26
1 INTRODUCTION

CHAPTER II 30
2. OBJECTIVE & SCOPE OF THE STUDY

27 -

CHAPTER III
3.REVIEW OF LITERATURE

31 -35

CHAPTER IV
4. RESEARCH METHODOLOGY

36 - 37 38 - 70

CHAPTER V
5. DATA ANALYSIS & INTERPRETATION

LIST OF TABLES

TABLE TITLE NO. 1 2 3 4 5 6 7 8 9 Growth in service sector globally Turnover of the company Key people behind Rentokil Awareness level for pest control services Total number of users and non users Service providers share in the market Area under pest control Problem faced out of pests Treatment used for pest problem

PAGE NO. 1 16 17 38 39 40 41 42 43 44 45 46 47 49 50

10 Frequency of treatment 11 Amount spent on pest control services per month 12 Approaching the service provider 13 knowing the service provider 14 Nature of discussion with service provider 15 Evaluation of service provider