********** QUESTIONNAIRE ********** Name: - ___________________________ Contact No:-_______________________ Age: - ___________________________ Email Id: - _______________________

****************************************************************************** 1. What is your occupation? a) Service b) Business c) Student d) Other c) 3,00,000 5,00,000

2. What is your Annual Income Bracket? a) Below 1,20,000 d) Above 5,00,000 3. Your Educational Qualification? ________________________ 4. What is your marital Status? a) Single b) Married c) Divorced b) 1,20,000 3,00,000

5. How many dependents you have? Mention numbers ____________ 6. Under which category your present house comes? a) Ancestral b) Owned c) Rent d) Employers

7. Do you have any vehicle, tick appropriate? a) Car b) Two Wheeler c) Others d) None

8. In Which bank do you have an account? a) HDFC b) KOTAK c) PNB d)ANY OTHER Please Specify ___________

9. Which type of account do you have with the bank? a)Saving b) Current c) Fixed deposit d) Loan

10. How did you come to know about the bank ? a)NEWSPAPER b)MAGAZINES c)FRIENDS d) ANY OTHER

11. Which additional facility are you looking for? 12. Have you got your two-wheeler vehicle financed from any bank? a) Yes b)No

13. If Yes, which Bank a) KOTAK b) HDFC c) OBC d)PNB

14. Are you satisfied with the loan facility you are availing ? a) Yes b) No

15. Which sector do you think is more committed towards its services? a) Public Sector Banks b) Private Sector Banks

16. Do you want to avail any other loan facility? a) Yes b)No

17. Which of the following facilities is given more importance in your bank (a)Loan facilities (b)O/D facilities (c)ATM facilities

18. Do you think your bank offers competitive interest rate (a) Yes (b) No

19. When you have taken Loan from KOTAK Bank? a) One Year before b) Two to Three Years before c). More than Three Years Before

20. Reason for taking Loan from KOTAK Bank? a) Faster Processing b) Interest Rates c) Brand image of the Bank d)Margin Amount

21. How do you rate the Interest rates charged by KOTAK Bank? a) Highly Satisfactory b) Satisfactory e) Highly Dissatisfactory 22. How do you rate the EMI of KOTAK Bank? a) Highly Satisfactory b) Satisfactory e) Highly Dissatisfactory 23. How do you rate the Documentation Procedure of KOTAK Bank? a) Highly Satisfactory b) Satisfactory e) Highly Dissatisfactory 24. How do you rate the Processing Fees of KOTAK Bank? a) Highly Satisfactory b) Satisfactory e) Highly Dissatisfactory 25. How do you rate the Sanctioning Procedure of KOTAK Bank? a) Highly Satisfactory b) Satisfactory e) Highly Dissatisfactory 26. How do you rate the Sanctioning Time of KOTAK Bank? a) Highly Satisfactory e) Highly Dissatisfactory 27. Are you facing any problem in availing the loan facility? a) Yes 28. if yes ,what ______________________________________________________________________ ______________________________________________________________________ 29. KOTAK Bank provides the fastest and most Flexible service for loans? a) Strongly Disagree b) Disagree c) Uncertain d) Agree e) Strongly Agree b)No b) Satisfactory c) Averagely Satisfactory d) Dissatisfactory c) Averagely Satisfactory d) Dissatisfactory c) Averagely Satisfactory d) Dissatisfactory c) Averagely Satisfactory d) Dissatisfactory c) Averagely Satisfactory d) Dissatisfactory c) Averagely Satisfactory d) Dissatisfactory

30. Which Bank do you think is the best bank in your view? a)HDFC b) ICICI c) KOTAK d) Any Other

31. How would you rank your bank services? a) Best b) Good c) Fair d) Poor e)Very poor