Professional Documents
Culture Documents
In October 2010, JDA Software held its first combined European JDA/i2 Technologies user and prospect conference, JDAConnect. Attendance was good, with lots of interest from prospects and users on how they can improve their supply chains. JDA informed its user base how it planned to support their evolving supply chain needs. Key Findings
JDA's first combined JDA/i2 European user conference was a success, with representation from both user communities. Users are focused on how to improve their supply chains and much less on the JDA product road maps. The company has quelled concerns by providing users with details. JDA is a major vendor in the supply chain planning (SCP) market, topped only by SAP and Oracle in terms of market share. During 2011 to 2013, JDA will bring to market its "superset" of converged Manugistics/i2 products in several SCP areas.
Recommendations
For end users: Look closely at JDA for SCP technology. The company offers product-portfolio breadth and industry coverage. Considering a new purchase from JDA? Factor into the decision-making process whether or not the target application will be the core product for the future, converged superset product. This can reduce future implementation and/or switching risks. Evaluate the planned enhancements for your solution. JDA plans to continue enhancing both product sets before the converged superset products are available.
2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability fo r errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity" on its website, http://www.gartner.com/technology/about/ombudsman/omb_guide2.jsp
EVENT
Event Facts
On 18-20 October 2010, JDA Software held its European user and prospect conference, JDAConnect, in Amsterdam, The Netherlands. The conference was the first in Europe since the company's acquisition and integration of i2 Technologies. About 400 customers and prospects attended this year's event, with a good balance between JDA and i2 users.
Analysis
JDA claims about 6,400 customers and 3,000 employees globally across all the acquired products now in its portfolio, and it's currently running at 97% maintenance retention. On a trailing 12-month basis, JDA is selling about $130 million in supply chain management (SCM) software per year (license and subscription), making it the biggest SCP software company behind SAP and Oracle.
Publication Date: 15 February 2011/ID Number: G00209821 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
Page 2 of 5
Managed Services
This is JDA's approach to building on its hosting capabilities and the software-as-a-service (SaaS) capabilities i2 was getting into prior to the acquisition. JDA claims to have over 1 million users in about 35 countries accessing software through its managed services group. To support this, the company now has seven data centers and 10 support centers around the world. The breakdown for this impressive number of users is probably more skewed toward E3 than the Manugistics and i2 solution sets. E3 is an AS/400 application, and many end-user organizations are actively seeking to remove this platform from their IT landscapes. External hosting of the application set is one relatively painless way to achieve this. i2 had been actively moving into SaaS deployments for some of its planning solutions, and JDA wants to build on this momentum.
Publication Date: 15 February 2011/ID Number: G00209821 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
Page 3 of 5
and operations planning (S&OP) and multiechelon inventory optimization, the i2 products will form the foundation of the new solution. Again, this is a good move by JDA, since i2 had the edge on innovation, with superior capabilities in these areas. With the identifiable industry bent in the two solution sets, JDA will create industry-specific superset products. For areas such as master planning, the ex-Manugistics Master Planning solution will be the process-oriented solution and the ex-i2 Supply Chain Planner solution the discrete-oriented one. At the platform level, the ex-Manugistics WebWorks product (now called JDA Enterprise Architecture) will form the foundation of the new platform. This will allow JDA to continue to leverage the strong scalability properties of this platform in support of its "shelfconnected supply chain" theme. JDA will then look to take the configurability and agility characteristics of the ex-i2 Agile Business Process Platform (ABPP) to the JDA Enterprise Architecture. Together, they should provide one of the strongest SCP platforms in the market today, potentially giving JDA a significant competitive advantage by providing integrated, configurable, process-oriented and end-to-end SCP solutions.
Key Tracks
Sales and Operations Planning
Throughout the conference, there was a strong interest in S&OP. In fact, JDA held a joint workshop with Oliver Wight the day before JDAConnect, which was oversubscribed by more than 100%. Notably busy were the sessions outlining S&OP implementation case studies and the future road map for JDA's S&OP solution. Gartner has seen a significant increase in end-user interest in S&OP, from both a process and technology perspective. Following the i2 acquisition, JDA now has two S&OP solutions: JDA Executive S&OP Workbench and i2 Sales and Operations Management (S&OM). The company had worked closely with Oliver Wight to develop the JDA Executive S&OP Workbench, so close, in fact, that the Oliver Wight S&OP process steps were built directly into the software. However, the i2 S&OM solution is stronger from a number of angles: It has an Excel-based user interface that customers really like, there are significantly more deployments of S&OM, and i2 had used some of its optimization algorithms to strengthen its "what-if" capabilities. But in fairness, JDA did a better job of instantiating the S&OP process steps into its S&OP solution. Going forward, the company will continue to work with Oliver Wight and build up the S&OP process capability of the i2 S&OM solution as the basis for the S&OP superset product.
Transportation
With an entire two-day track of just transportation customer presentations, it was clear there's been a steady interest level and use in the i2 transportation strategic components (e.g., network design and transportation modeler) and the enterprise TMS (e.g., planning and execution). Presentations about the value obtained by performing strategic network modeling were given by PepsiCo and HeidelbergCement, with the latter showing how it was modeling transportation for sustainability objectives. General transportation management highlights included Kimberly-Clark, Loblaws and Caprabo, a Spanish grocery chain. Caprabo showed how it generated bottom-line transportation savings by using i2 transportation fleet-routing capabilities to support the operations of a centralized enterprise route-planning team. The team transformed the organization's delivery practices, creating dynamic routes, with more deliveries and fewer vehicles across seven distribution centers, and generating savings in the low double digits. Of particular attendee interest was how
Publication Date: 15 February 2011/ID Number: G00209821 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
Page 4 of 5
P&G, as part of its "Flawless Supply Execution" corporate initiative, has gone the way of SaaS, offering FreightMatrix for its global transportation management capabilities.
REGIONAL HEADQUARTERS
Corporate Headquarters 56 Top Gallant Road Stamford, CT 06902-7700 U.S.A. +1 203 964 0096 European Headquarters Tamesis The Glanty Egham Surrey, TW20 9AW UNITED KINGDOM +44 1784 431611 Asia/Pacific Headquarters Gartner Australasia Pty. Ltd. Level 9, 141 Walker Street North Sydney New South Wales 2060 AUSTRALIA +61 2 9459 4600 Japan Headquarters Gartner Japan Ltd. Aobadai Hills, 6F 7-7, Aobadai, 4-chome Meguro-ku, Tokyo 153-0042 JAPAN +81 3 3481 3670 Latin America Headquarters Gartner do Brazil Av. das Naes Unidas, 12551 9 andarWorld Trade Center 04578-903So Paulo SP BRAZIL +55 11 3443 1509
Publication Date: 15 February 2011/ID Number: G00209821 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved.
Page 5 of 5