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MIS CASE ASSIGNMENT Managing Overdue Outstanding Case Study I The Case: - The company markets computer consumables

s such as CDs, Stationery, printer ribbon, cartridges etc. *The marketing manager was surprised to find the outstanding ratio to be 2.5 i.e., two and a half months sales was yet to be collected from the market. The manager is interested in setting up an information system solution that will help in managing the overdue outstanding and ensure effective credit control. The Current scenario: The company has a customer base of over 450 direct customers plus 210 retailers. The marketing manager has a team of six marketing executives. Customer orders are processed and forwarded to companys warehouse for execution. Warehousing officers prepares delivery Challan cum invoice and dispatches the material. Invoices prepared are entered into the financial accounting system. Once the marketing executives collect the payment, it is forwarded to the accounting department. The current outstanding ratio is 2.5 * (Ideally, it should be brought down to 1) The monthly statement of debtors listing giving the name of the customer, invoice number and date, due date and amount is made available by 15th of the next month. The list, at times, does not reflect the accurate and latest information and therefore, the marketing executives do not refer to this list for following-up the outstanding payments. Question: Identify the current process and suggest the improvement. Propose an information system that will help in managing the overdue outstanding and ensure effective credit control. Prepare the layouts of additional reports that the system is expected to generate.

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MIS CASE ASSIGNMENT

Proposal Tracking System Case Study II The Case: - The Company offers consulting services to infrastructure as well as large engineering projects. The business development manager sends proposals to various prospective clients every month. The manager would like to have a personal computer based information system that will help the marketing team in maintaining follow-up with prospective clients and provide solutions to problems faced by in existing manual system. The current scenario: The tracking and follow-up of proposals is being carried out manually. The following details are entered into the register Proposal reference number, proposal date, name of the client, brief description of the services offered, remarks about the follow up, final decision when the order is received Office copies of the proposal are filed in a pending proposal file. When the proposal is converted to an assignment, the office copy of the proposal is moved from the proposal pending file to a new file, which is created for every assignment. The proposal register is referred to maintain the follow-up with prospective clients. Questions: Propose the information system that will generate the reports, which will provide information like The percentage of proposals getting converted into the assignment. Keeping track of the proposal as to whether it is being awarded to the firm or to the competitor or the decision being deferred. (In case if it is awarded to the competitor, this loss of business needs to be recorded to determine the cause of loosing the businesses). The percentage of repeat business. Give the layouts of various reports.

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MIS CASE ASSIGNMENT

Managing Post Sales Service Case Study III The Case: -The Company is the sales and service provider for a leading manufacturer of the washing machines. The washing machines carry a free on-the-site service arrangement for one year. The manufacturer reimburses this cost. After the service period, customer is expected to pay the service charges. Service engineers visiting the customer are not clear whether the machine they are servicing is under manufacturers service or the customer has to pay for the service. This at times results in loss of revenue. An information system is needed to keep track of the customers service details. The Current Scenario: The company has sold over 5500 washing machines in the last three years. In case of problem, the customer calls up the show room and reports the problem. The operator in turns notes down the complaints and forwards it to the service engineers. Service managers are expected to get the bill details from the customers, which the customers at time are not able to provide the accurate information In such cases, upon servicing the machine, the details whether to charge from the customer or claim it from the manufacturers is not available with service engineers. Also, this leads to customer dissatisfaction and loss of business. Questions: Suggest the information system that will make the customer information available to the service engineers. (All the invoices are available in the accounts department). Clearly mention the information elements in the proposed database.

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MIS CASE ASSIGNMENT

Transparency through Formal Communication process Case Study-iv The Case: - The Company manufactures pharmaceuticals and has been using computers for over four years now. It follows a fixed budget method for investments in Information Technology. Information systems department constantly receives requests for providing PCs and other related peripheral/equipments and all such requests cannot be accommodated. This creates lots of hassles. The company would like to devise a formalized method for evaluating new equipment proposals and provide a transparency that will eliminate hassles due to non-clarity of factors influencing the decision. The Current Scenario: The budget fixed for the current financial year is Rs 40 lacs. Out of which Rs 10 lacs is earmarked for setting up branch accounting system at the branch offices and linking them to the head office. The balance budget is to be used for other investments in IT. On requesting the requests for PCs the information system department, accepts or rejects the proposal. At times, when the request gets rejected it creates hassles and the requesting department expresses its dissatisfaction to the top management. Question: The Vice President Finance to whom the IS department reports, has directed the IS manager to devise formal method for evaluating the requests. The method should provide transparency that will eliminate hassles due to non-clarity of factors influencing the decisions.

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MIS CASE ASSIGNMENT

Importance of coding Assignment V The Case: - The Company is manufacturer of writing and printing papers. The company is considering Computerisation of sales order processing, production planning and warehousing. For this purpose, each product will need to be assigned a unique product code number. Devise the coding structure for the products. The current Scenario: The product range includes white printing paper, maplitho, creamwove and Executive bond. Each of these varieties is produced at 50,60,70 and 80 gsm. he papers produced is sold in two distinct packing styles rolls of 1000 kgs each or cut sheet form in reams. Question: Recommend the coding structure in such a way that will increase the acceptability of the code among major users (phonetic)

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MIS CASE ASSIGNMENT

Managing Processes : Manpower consultancy Assignment VI The Case: - The Company specializes in providing suitable manpower for the organizations dealing in Information Technology. Even though, the company deals with IT professionals, the internal system are still manual. With the constant pressure from the customer, the company is now considering a phased implementation of computerised system. The company wants to define the table structure that should be used and the major coding structure that needs to be addressed. The Current Scenario: It is popular amongst the IT professional seeking placement opportunities in India as well as abroad. The prospective employer organizations approach for suitable candidates. The placement executive accepts the details manually. Questions: Suggest the phases for the computerised system that will facilitate the job seekerplacement consultancy-prospective employers interaction.

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