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PROFILE Name Address Date of Birth NRIC No Gender Nationality Religion E-mail Phone : : : : : : : : : xxx xx, xxx xxx xx Malaysian xx xx xxx

SUMMARY CAREER HISTORY 2003 - 2005 2006 2007 2008 2009 2009 2009 2010-Current Position x x x x x x x Company x x x. x x x x

CAREER OBJECTIVES

To apply and contribute my technical IT skills acquired within an organization and further expand my knowledge base to advance to higher challenges and career positions. To be a part of an ever changing, demanding work environment in a technologically driven organization where I can contribute to my utmost and fullest potential. To co-work in a team and further improve my interpersonal skills. To gain more in depth exposure to the ever changing business environment within the IT industry.

EDUCATION 2008 - 2009 Asia Pacific Institute Of Information Technology (APIIT) Bsc (Hons) In Business Computing (Second Class Honors First Division) Affiliating University: Staffordshire University, UK

Graduated in 2009 2006 2007 Asia Pacific Institute Of Information Technology (APIIT) Diploma in Business and Computing Affiliating University: Staffordshire University, UK Graduated in 2007 Asia Pacific Institute Of Information Technology (APIIT) Foundation in Business and Computing Affiliating University: Staffordshire University Graduated in 2006 SMK Sri Serdang SPM Sijil Pelajaran Malaysia PMR Pernilaian Menengah rendah

2004 2006

1999 2003

SKILLS/LANGUAGES Software Microsoft Office Suites - Microsoft Word, Excel, PowerPoint, Excel Server based administration such as Active Directory and Network troubleshooting Extensive OS knowledge including Microsoft Windows 95, Windows 98, Windows 2000, Windows XP, Vista, and Windows 7. Hardware Troubleshooting of all type of PC based hardware problems, ranging from end-user support to data centre maintenance Languages Fluent in writing and speaking English and Bahasa Malaysia. Servers Operating System IT skills with Windows Server 2000, Server 2003 & Windows Server 2008 architecture Professional Certificates 1. Microsoft Certified Technology Specialist (MCTS): Microsoft Windows Vista, Configuration Date Achieved: October 23, 2009 2. Microsoft Certified IT Professional (MCITP): Enterprise Support Technician, Configuration Date Achieved: Apr 09, 2010 Cert. Validation site: https://mcp.microsoft.com/authenticate/validatemcp.aspx Transcript ID: 872519 Access Code: validate

WORKING EXPERIENCE Company Name Position Specialization : : : HP Enterprise Services (EDS Malaysia) Subject Matter Expert (Mountpoint) for Shell IT Storage Area Networks (SAN)

Tenure

October 2010 to Present (Full time)

Responsibilities Serve as point of contact for Subject Matters Experts (SME) assigned to problem investigation dedicated to the respective service. Provide information and documentation for problems. Ensure to upload in Live Link (Online Documentation) Communicate solutions on workarounds and known errors. Participate in Root Cause Analysis sessions with Coach to ensure POSS (90%) is obtained. Responsible to ensure Customer Level of Satisfaction (CLS -> 99%) is met by working along with Workflow Specialist to ensure all request are completed within SLA. Engage with Technical Leads to locate and validate root causes and choose the most appropriate solutions. Develop and test solutions Perform duties assigned at the direction of the Technical Leads. Act as stand in for Technical Leads. Review and provide continuous process improvement feedback. Assist the Technical Lead in facilitating team meetings and activities regarding investigation and diagnostic phases (escalations and projects) Perform proactive Mountpoint maintenance activities Participate in Problem Reviews Implement process improvement plans according to ITIL standard practices Perform storage trending/reporting analysis Engage with situation management team to resolve all storage related incidents Company Name Position Specialization Tenure Responsibilities

: : : :

HP Enterprise Services (EDS Malaysia) Global Request Management Analyst for Shell IT Storage Area Networks (SAN) Oct 2009 to Oct 2010 (Full time)

Manage & maintain Storage Area Networks with regard to user data files Maintain and configure new shared drive (Mount Point) Perform data/mount point health checks (E.g. Security/permissions settings) periodically to ensure consistency Remotely connect to file storage servers to perform routine maintenance Perform load balancing between mount points to ensure disk utilization is within limits Perform Ad-Hoc data migration according to business needs Perform troubleshooting on users folder/home drive access errors to ensure continuous connection to data storage Liaise with other support team members in regards to bulk user migration to ensure server downtime is within SLA Coordinate tasks to new server deployment to ensure sufficient capacity is allocated for user mount points Update user information in Active Directory based Profile/Home drive paths Troubleshoot/maintain server script that enable users folder creation via web Handle incident tickets with regards to Mount point issues Utilize Robocopy scripts to transfer data between mountpoints

WORKING EXPERIENCE Company Name Position Specialization : : : IBM Malaysia Sdn. Bhd. IT Helpdesk Specialist Customer Support & General IT

Tenure

May 2009 to Sept 2009 (Full Time)

Responsibilities Provide technical support via phone, and e-mail Ensure customer related problems are handled within a given time frame To log/coordinate incoming requests, problems and queries, completing as much requests as possible and ensuring all tickets are raised in all cases Provide remote technical support to handheld and mobile computing devices, personal computers, and PC network users in response to specific requests Maintain & troubleshoot network drives Communicate effectively while providing support to other team members and the team leader as required Work with other group (e.g. 2nd level support) to provide service, support, and guidance. Company Name Position Specialization Tenure : : : : Asia Pacific Institute of Information Technology (APIIT) IT Technical Assistant Networking & Customer Support Jan 2006 to Jun 2009 (Part Time)

Responsibilities Maintain/Administrate/Troubleshoot PCs, hardwares and the Ethernet (LAN) Respond to queries made by staffs and students Ensure that all IT related equipments are available at request Create and Maintain User accounts in Active Directory Maintain & troubleshoot wireless problems faced by users Set up/maintain wireless devices within campus premises Company Name Position Specialization Tenure : : : : Synovate Sdn. Bhd. Information Technology Assistant Customer Support & General IT March 2008 to Jun 2008 (Full Time)

Responsibilities : Maintain existing network infrastructure Solve computer problems related to end user Ensure network downtime is within acceptable range Ensure all critical system data is backed up and updated Maintain & troubleshoot network drives Ensure all IT related requests by employees are looked into Maintain servers running on Windows Server 2003

WORKING EXPERIENCE Company Name Position Specialization : : : IDC Market Research (M) Sdn Bhd Telephone surveyor Market Research

Tenure

Sept 2005 to Sept 2006 (Part Time)

Responsibilities Conduct international and local surveys based on clients requirements Data Analysis of the responses obtained for statistical evaluation Ensure all feedback received was channeled back to clients Company Name Position Specialization Tenure : : : : Qtelmedia (M) SDN. BHD IT Information System Executive Networking & Server Administration Jun 2007 to Nov 2007 (Part Time)

Responsibilities Maintain existing network infrastructure Solve computer problems related to end user Ensure network downtime is within acceptable range Maintain & troubleshoot e-mail system for users Ensure all IT related requests by employees are looked into and addressed Procurement of software and hardware requirements of the company Company Name Position Specialization Tenure : : : : PETROSAINS SDN. BHD Customer service officer Customer Service Jan 2003 to Jun 2005 (Part Time)

Responsibilities Brief visitors on safety aspects that must be adhered during visit Respond to queries made by staff and visitors Ensure that all queries from visitors were solved immediately Explain to visitors the benefits of petroleum in various industries

REFERENCES Name: xx E-mail: xx Title: xx Tel. No: xx Name: xx E-mail: xx Title: xx Tel. No: xx