Guidance for nominated AOC post holders

Guidance for nominated AOC post holders

Flight Operations Department Records of revisions

Reference First issue Revision no 00 Effective date 26.10.2010.

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Guidance for nominated AOC post holders

Flight Operations Department List of effective pages

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Flight Operations Department Content Records of revisions ............................................................................................................................ 1 List of effective pages .......................................................................................................................... 2 Content ................................................................................................................................................ 3 Introduction .......................................................................................................................................... 4 General Requirements for all Post Holders.......................................................................................... 4 Specific requirements for Post Holders ................................................................................................ 4 Holding more than one Post ................................................................................................................ 5 Holding Post in more than one AOC holder ......................................................................................... 5 Application ........................................................................................................................................... 6 Evaluation ............................................................................................................................................ 6 Acceptance .......................................................................................................................................... 7

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Guidance for nominated AOC post holders

Flight Operations Department Introduction

The safe conduct of air operations is achieved by an operator and an CCAA working in harmony towards a common aim. The functions of the two bodies are different, well defined, but complementary. In essence, the operator complies with the standards set through putting in place a sound and competent management structure. The CCAA working within a framework of law (statutes), sets and monitors the standards expected from operators. The responsibilities of management related to current national regulations covering commercial operations should include at least the following five main functions: a. Determination of the operators flight safety policy; b. Allocation of responsibilities and duties and issuing instructions to individuals, sufficient for implementation of company policy and the maintenance of safety standards; c. Monitoring of flight safety standards; d. Recording and analysis of any deviations from company standards and ensuring corrective action; e. Evaluating the safety record of the company in order to avoid the development of undesirable trends. Nominated post holders should, in the normal way, be expected to satisfy the CCAA that they possess the appropriate experience and licensing requirements which are specified below. In particular cases, and exceptionally, the CCAA may accept a nomination which does not meet the requirements in full but, in this circumstance, the nominee should be able to demonstrate experience which the CCAA will accept as being comparable and also the ability to perform effectively the functions associated with the post and with the scale of the operation.

General Requirements for all Post Holders

All post holders should posses practical experience and expertise in the application of aviation safety standards and safe operating practices: 1. Comprehensive knowledge of: a. Croatian Aeronautical regulations; b. Current national regulations covering commercial operations and any associated requirements and procedures; c. The AOC holder's Operations Specifications; d. The need for, and content of, the relevant parts of the AOC holder's Operations Manual; 2. Familiarity with Quality & Safety Systems; 3. Appropriate management experience in a comparable organization; and 4. Five years relevant work experience of which at least two years should be from the aeronautical industry in an appropriate position.

Specific requirements for Post Holders

Flight Operations The nominated post holder or his deputy should hold a valid Flight Crew License appropriate to the type of operation conducted under the AOC in accordance with the following: 1. If the AOC includes airplanes certificated for a minimum crew of 2 pilots - An Airline Transport Pilot's License issued or validated by a JAA Member State: 2. If the AOC is limited to airplanes certificated for a minimum crew of 1 pilot - A Commercial Pilot's License, and if appropriate to the operation, an Instrument Rating issued or validated by a JAA Member

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State. Maintenance System The nominated post holder should possess the following: 1. Relevant engineering degree - Aeronautical, Mechanical, Electrical, Electronic, Avionic or other studies relevant to the maintenance of aircraft/aircraft components, or 2. Aircraft maintenance technician with additional education acceptable to the Authority 3. Thorough familiarity with the organisation's Maintenance Management Exposition. 4. Knowledge of the relevant type(s) of aircraft. 5. Knowledge of maintenance methods. Crew Training 1. The nominated post holder or his deputy should be a current Type Rating Instructor on at least one type/class operated under the AOC. 2. The nominated post holder should have a thorough knowledge of the AOC holders crew training concept for Flight Crew and for Cabin Crew when relevant. Ground Operations The nominated post holder should have a thorough knowledge of the AOC holders ground operations concept.

Holding more than one Post

The acceptability of a single person holding several posts, possibly in combination with being the Accountable manager as well will depend upon the nature and scale of the operation. The two main areas of concern are: - Competence candidate must fulfill all requirements for all posts that operator applies for no credits are allowed; - An individuals capacity to meet his/her responsibilities each operator must declare minimum working hours for each post. Working hours shall be dependent upon the scale of the operation. Suggested working hours shall be elaborated in written and presented to CCAA for acceptance (together with application). If minimum working hours dedicated to each post allow single person to holding several posts, that will be acceptable to CCAA under following conditions: - The capacity of an individual to meet his responsibilities; - Sum of working hours shall not exceed 40 hours per week per person; - For operators who employ 21 or more full time staff, a minimum of two persons are required to cover the four areas of responsibility. - For operators who employ 20 or less full-time staff, one or more of the nominated posts may be filled by the accountable manager. - The complexity of the organization or of the operation may prevent, or limit, combinations of posts that may be acceptable in other circumstances.

Holding Post in more than one AOC holder

A person nominated as a post holder by the holder of an AOC must not be nominated as a post holder by the holder of any other AOC, unless acceptable to the Authorities concerned. Holding Post in more than one AOC is acceptable under following conditions: - The operator must make arrangements to ensure continuity of supervision in the absence of nominated

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post holders to have nominated deputy. Persons nominated as post holders must be contracted to work sufficient hours to fulfill the management functions associated with the scale and scope of the operation. An individuals capacity to meet his/her responsibilities each operator must declare minimum working hours for each post. Working hours shall be dependent upon the scale of the operation. Suggested working hours shall be elaborated in written and presented to CCAA for acceptance. If minimum working hours dedicated to each post allow single person to holding several posts, that will be acceptable to CCAA under following conditions: - The capacity of an individual to meet his responsibilities; - Sum of working hours shall not exceed 40 hours per week per person; The complexity of the organization or of the operation may prevent, or limit, acceptance of posts that may be acceptable in other circumstances

A person having been accepted as a post holder in one AOC holder is not automatically acceptable for the same post with another AOC holder. Acceptance is always dependable on type of operation, area of operation, operation complexity, AOC holder size and CCAA holds the exclusive discretion for acceptance of each nominated post holder. On the other hand, a person having a history of a post holder in one AOC holder and nominated for the same post with another AOC holder may benefit from the previous experience and be accepted in the shortened acceptance procedure, if CCAA considers it appropriate.

Application
The operator shall submit in written request for acceptance of the Post Holder. Request shall contain: - Form 4 - Candidate's detail CV - Applicable diplomas and certificates to support Form 4 and CV - Any other document proving candidates experience and expertise - Non-criminal record

Evaluation
CCAA acceptance will be based on: - Fulfilling basic and specific requirements evaluation of received documents - Background check non criminal record - Interview - understanding of the role, duties and responsibilities as post holder - Written examination - demonstrated knowledge of the applicable regulations and procedures (if applicable) The CCAA shall invite the candidate for the position of post holder to an interview to allow CCAA to make a decision on his or her acceptability for the role. The interview will aim to confirm that the nominee has: - Appropriate seniority in the organization - Appropriate knowledge and understanding of the documents that prescribe safety standards - Appropriate knowledge and understanding of the requirements for competence of management personnel - Appropriate knowledge and understanding of quality systems, related principles and practices, and the role of the post holder in quality systems

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Comprehensive knowledge and understanding of safety management systems or accident prevention and flight safety program, related principles and practices, and the role of the post holder in such systems. Comprehensive understanding of Croatian regulations Comprehensive understanding of current national regulations covering commercial operations, and Comprehensive understanding of EASA part M

Written examination (if deemed necessary) Candidate for post holder shall undergo written examination which consists of open text questions reflecting regulations knowledge and in depth knowledge regarding area of responsibility. CCAA has the right to call additional evidence of candidate suitability before deciding upon his acceptability, including back-ground check.

Acceptance
If the candidate satisfied all requirements and CCAA decides that he/she is suitable candidate for the position, CCAA shall sign Form 4 and inform Operator by sending the original Form 4, stamped and signed. Operator shall submit revisions of applicable manuals with new names. Set of typical questions for all post holders 1. What are the main regulations in the field of civil aviation in Croatia? 2. What is the state body responsible for the certification and continued safety oversight of air operators in Croatia? 3. Who is legible to conduct commercial air transport in Croatia? Name two major documents which have to be obtained by an AOC applicant to be authorized to conduct commercial air transport? 4. Define key elements of Safety Management System? 5. Name regulation where you can find civil aviation infractions definitions and prescribed fines? 6. Which regulation defines post holder's duties and responsibilities? 7. Who are the mandatory post holders in an AOC (CAT) holder? 8. Describe the principles of Quality system in your company. 9. Where can you find up to date civil aviation regulations? 10. What subpart of current national regulations covering commercial operations specifies post holder's duties and responsibilities? 11. Where can you find the requirements for post holders? 12. What is your role in Quality System? 13. Where can you find current national regulations covering commercial operations requirements for Quality system? 14. What is your role in Safety Management System or in the Accident Prevention and Flight Safety Program (AP/FSP)? 15. Where can you find AP/FSP requirements? 16. What is the connection between SMS/AP/FSP and Quality System? Set of typical questions for Ground Operations post holder 1. 2. 3. 4. In which part of OM ground handling instructions can be found? In which part of OM Mass and Balance information can be found? In which part of OM loading information can be found? In which part of OM ground staff training requirements can be found?

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5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. What other manual(s) or document(s) an operator may establish in the field of ground operations? What is the reference document for ground handling contracting? Describe Airport slot coordination process. How will you ensure the adequacy of ground handling equipment and services in case of outsourced ground handling services? How are the ground handling information distributed to the crews and other operational personnel concerned, within your organisation? How will you ensure the distribution of ground handling instructions to out stations? Which current national regulations covering commercial operations subpart defines regulations in the area of Dangerous goods transportation? Name ICAO and IATA reference DG regulations. Name valid national Dangerous goods regulations. Is your organization certified for DG transportation? Where is the CCAA DG transportation approval stated? In which part of OM de-icing and anti-icing ground procedures can be found? Mention few publications where material for establishing de-icing/anti-icing operational procedures can be found?

Set of typical questions for Flight Operations post holder 1. In which national regulation you can find current national regulations covering commercial operations? 2. In which current national regulations covering commercial operations you can find Flight Crew Requirements? 3. In which document, within your organization, flight crew requirements are specified? 4. Describe the means of flight safety information dissemination put in place in your organization? 5. How do you assure the FTL requirements are adhered to? 6. Which national regulations specifiy FTL? 7. In which part of OM your organizations FTL scheme is described? 8. Name OPS requirements which define documents to be carried, manuals to be carried and additional information to be carried on each flight. 9. In which parts of OM Mass & Balance information can be found? 10. Mention your responsibilities within your organization? 11. Where can you find the information on reportable events? 12. Where can you find the aerodrome classification criteria? 13. Mention few types of operations which require CCAA approval? 14. Is your airline ETOPS approved? 15. What is the method of minimum flight altitudes establishment put in place in your airline? 16. Where can you find your organisations aerodrome operating minima? 17. What performance class are the aircraft operated by your airline? 18. Where can you find performance requirements stipulated by valid regulations? 19. Describe Mass & balance documentation system put in place in your airline. 20. Which passenger and crew masses are used by your airline (standard/actual)? 21. Where can you find document storage periods? 22. Where can you find OM structure and organization? 23. What is your obligation in respect of dangerous goods regulations? 24. Where can you find security procedures put in place in your organization? 25. What is the way of operational control method approval? 26. Under which terms and conditions an operator may operate an aeroplane for the purpose of commercial and transport? 27. Explain organization schema in your Organization? 28. Who is responsible for content and publishing of the operation manuals OM-A, OM-B, OM-C and OM-D?

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29. Describe the main difference between operations manual OM-A and OM-B? 30. When you are hiring new commander what is the qualifications requirements specified in operator operations manual? Set of typical questions for Crew Training post holder 1. Where in current national regulations covering commercial operations you can find Flight Crew Training Requirements? 2. In which document, within your organization, crew training requirements are specified? 3. Where in current national regulations covering commercial operations you can find Cabin Crew Training Requirements? 4. How do you assure flight and cabin crew currency? 5. Does your organization provide FSTD training? 6. Which flight crew trainings have to be approved by the CCAA? 7. Which cabin crew trainings have to be approved by the CCAA? 8. What is the period of validity of an OPC (Operation Proficiency Check)? 9. What shall recurrent training comprise? 10. Who is entitled to perform line checks? 11. What shall ground and refresher training include? Set of typical questions for Maintenance post holder 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. In what document CAMO defines occurrence reporting system? Who shall occurrence be reported to? In what time frame an occurrence shall be reported? Which manufacturer's documents maintenance program is based on? In which cases maintenance program will be revised? Is it acceptable that CAMO extends by itself TBOs, interval for performing applicable AD? ADs from which state(s) are applicable to CAMO's managed aircraft? In which way CAMO checks compliance with ADs? Who is authorized for performing modifications and repairs? Which documents constitutes cont. airworthiness record system? Is it acceptable to make correction in cont. airw. records in a way that will fully cover the original entry? Who approves technical log system? Who controls closing of deferred items in timely manner? What will CAMO do with cont. airworthiness records and technical log system when aircraft is transferred to another CAMO or owner/operator? Who issues an approval for CAMO? Which CAMO document defines CAMO's scope of work? Which regulation defines CAME? Who approves CAME? Who approves revisions of CAME? Does the CCAA accepts CAMO manager and if yes, what document constitutes acceptance? Who approves maintenance contracts? What kind of maintenance is covered with maintenance contracts? What AMOs are acceptable for performing maintenance on CAMO's aircraft? In which way CAMO ensures availability of current maintenance data? Is it acceptable to use non-current maintenance data when managing continuing airworthiness of aircraft? Is it acceptable for CAMO to perform work out of approved scope of work? Is it approval for CAMO valid when AOC is suspended or revoked?

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