OPERATION PLAN

INTRODUCTION

In running a business the operation manager most important that has responsibility to planning every movement in running a business to have quality and quantity to ensure that our customers are satisfied with our products and services. Operational management is defined as the process of marshalling or monitoring resources to produce output through the transformation process. In Easy Access Bookstore, we are focusing on quality and quantity in our products. We try to provide the best books and the best price for our customer. Systematic plan should be taken so that we can determine the early problems and keep improving our business in order to provide a quality output and make the business run smoothly and more efficiently at all the time. Therefore we hope this systematic and efficient plan may give us drive our business to our business service with the help from the operation plan will lead to the efficiency and success business.

OPERATION OBJECTIVE

In doing the business, there will be several objectives as a guideline for our business so that we can achieve our goal. These are the several objectives in our business that are stated below: To ensure that operation of the business can bring profit to our company. To ensure every worker gives their commitment in their job. To ensure the business flow according the business strategy so that we could acheive our mission and vision. To ensure the business is able to deliver services according to specification, quality and time specified by the custormer.

OPERATION MANAGER FUNCTION

Operation manager have to manage in several job to make sure the business is running smoothly and clear. In our service, among the functions that are performed by the operational manager such as the following:

Planning the time table for operation time. Make sure the books in the good condition to ensure the satisfaction of cutomer is high. Measures the operational budget planning. Determine price of raw material. Plan for the office layout. Ensure enough materials to ensure that customer satisfy with our service.

OPERATION PROCESS (PURCHASE BOOKS)

OPERATION PROCESS (CUSTOMER PURCHASE THE BOOKS)

Symbols used in flow chart process:

Symbols

Types of activity Operation

Description Activity that modify, transform or give added value to the input.

Transportation

Transport activity occurs materials are transported from one point to another.

Inspection

Activity that measure the standard or quality.

Storage

Finished product or goods are storage area or warehouse.

Delay

In-process material is restrained in location waiting for next activity.

OPERATION HOUR

DAY Monday - Sunday Public Holiday First day of the Month (Monday)

WORKING HOURS 10.00am 4.00pm 4.00pm 10.00pm Off Off

TOTAL HOUR 12 hours -

In Easy Access Bookstore, planning operation time service in systematically is very important to ensure that every work can be done commitments and good services toward customer. In our business, the business will be operates from Monday until Sunday, operational hour for the staff and general workers is from 10.00 am until 10.00 pm. We are doing shiff because our operational hour are more than 8 hours, so our staff will divide into two group which first group (a cashier and two general workers) will work during day and the second group (a cashier and two general workers) will work during evening. From 11.30 am until 2.00 pm is considered as break hours. On Friday, this will give the pray time for the Muslim workers. The business will continue to operate in 2.00pm until 10.00pm. During public holiday, we will close for two days only and customers can still contact us through our office number or our Facebook for ordering books. We also close on the first day of the month regarding to the agreement between us and PERKESO.

OPERATION STAFF CHART

SCHEDULE OF TASK AND RESPONSIBILITIES

Position Cashier

No. of Staff 2

Responsibilities Calculate the total payment for customer Checking the stocks every end of month Arrange the books Carry the books Deliver the books

General Worker 4

SCHEDULE OF REMUNERATION

Position Cashier General Worker

No. of Staff 2 4

Monthly Salary (RM) 650 x 2 = 1300 550 x 4 = 2200 Total (RM)

EPF (12%) 78 x 2 = 156 66 x 4 = 264 420

SOCSO (2%) 13 x 2 = 26 11 x 4 = 44 70

Total Salary (RM) 1,482 2,508 3,990

BUSINESS SUPPLIER

Name Hin Guan Motor Trading Company

Supplier 20 Lorong 2 Taman Senggoon Off 3 1/2 Jalan

Penrissen, Kuching 93250, Sarawak R P S (Kuching) Sdn Bhd Chan Furniture (M) Sdn Bhd Sasbadi p: 608-2460525 f: 608-2460452 Lot 267, No-10-A Lorong 4, Nanas Road 93400 Kuching, Sarawak 4th Mile Branch (Kuching, Sarawak) No 12, Jalan Teknologi 3/4, Taman Sains Selangor 1 Kota Damansara, Petaling Jaya 47810, Selangor. Pearson Malaysia Sdn Bhd (4409W) p: +603 6145 1188 f: +603 6145 1199 Lot 2 Jalan 215, Off Jalan Templer, 46050 Petaling Jaya, Selangor Darul Ehsan, Malaysia Karangkraf Sdn Bhd Tel: 603-78012000 Fax: 603-77831906 Lot 2, Jalan Sepana 15/3, Off Persiaran Selangor, Seksyen 15, 40200 Shah Alam, Selangor ART SQUARE CREATION SDN BHD Tel: 03-5101-3888 17, Jalan 8/146, Bandar Tasik Selatan, 57000 Kuala Lumpur. P.O. Box 7108, Sungai Besi, 57700 Kuala Lumpur. Tel: 603 - 9056 1637 Fax: 603 - 9056 1634

MACHINE AND EQUIPMENT REQUISITION PLANNING SCHEDULE

Machine and Equipment Cash Register Van Cashier Table Cashier Chair Bookcase

Quantity 1 1 1 1 100

Price/Unit (RM) 1349 15000 309 75 179

Total price (RM) 1349 15000 309 75 17900

610(W) x 295(D) x 1770(H) mm Bookcase 40"H x 48"W x 14.5"D

50

159 Total (RM)

7950 42,583

MATERIALS REQUISITION PLANNING SCHEDULE

Name Details * Reference Books Primary School Book - Science (Year 1 6) - B.Msia (Year 1 - 6) - B.Ing. (Year 1 6) - Math. (Year 1 6) *Workbooks - Science (Year 1 6) 20 each year per subject 13 13 x 20 x 6 x 4 = 6240 Units Price (RM) Total Cost (RM)

20 each year per subject

6 x 20 x 6 x 4 = 2880

- B.Msia (Year 1 6) - B.Ing. (Year 1 6) - Math. (Year 1 6) Childrens Book *Colouring Books *Story Books *Reference Books Secondary School Books #(Form 1 3) - Science, Math., Geo., Hist., B.M, B.I, KHB #(Form 4 5) - Bio.,Phy.,Add.Math., Math.,Che., Scn.,Geo., Hist.,B.M,B.I,EST, Perdagangan,Ekonomi #(Form 6) - Pengajian Am, Hist., Kesusasteran, Perniagaan, Ekonomi, Geo., P.Seni,Phy.,Bio.,Che.,Math., Muet, B.M *Workbooks - Form 1 3 - Form 4 5 - From 6 *Engineering *Art University/ College Student *Business *Computer Science *Medical *Human Resource *Accountacy SelfEnrichments 5 copies 30 30 x 5 = 150 10 copies 50 50 x 10 x 7 = 3500 20 copies each subject 30 30 x 20 x 13 = 7800 20 copies each subject 30 30 x 20 x 13 = 7800 10 copies 10 copies 20 copies each subject 6 10 6 x 10 = 60 10 x 10 = 100

30

30 x 20 x 7 = 4200

20 copies 20 copies 20 copies

7 7 7

7 x 20 x 7 x 3 = 2940 7 x 20 x 13 x 2 = 3640 7 x 20 x 13 = 1820

Books *Family Magazine *Teenager *Sport *Gadget/Technology Comic *Science Fiction Novel *Romance *Horror *DwiBahasa Dictionary *Eng Eng *B.M B.M Total (RM) 45,280 30 copies 30 30 x 30 x 3 = 2700 10 copies 35 35 x 10 x 3 = 1050 10 copies 8 8 x 10 = 80 10 copies 8 8 x 10 x 4 = 320

PURCHASE FORECAST

Month January February March April May June July August September October November December Year 1st year

Purchase (RM) 45,280 45,280 45,280 45,280 45,280 45,280 45,280 45,280 45,280 45,280 45,280 45,280 Total Purchase (RM) 543,360

2nd year increase by 1% 3rd year increase by 2.5%

548,793.60 562,513.44

OPERATION LAYOUT (1ST FLOOR)

MAGAZINE

MAGAZINE COMIC

PRIMARY SCHOOLS BOOK CHILDRENS BOOK STAIR TO 2ND FLOOR

DOOR

NEW ARRIVALS BOOK

STORE

CASHIER

DICTIONARY

SECONDARY SCHOOLS BOOK

OPERATION LAYOUT (2ND FLOOR)

NOVEL
SELF-ENRICHMENT BOOK

STAIR TO 1ST FLOOR

NOVEL

ENG.

OFFICE

RESC.

HUM.

MEDICAL

ART

BUSINESS

ACC.

COMP. SCN

OPERATION BUDGET

Items Machine & Equipment Shop Renovation Raws Materials EPF + SOCSO Vehicle Insurance Workers Salaries Transportation (Road Tax) Fuel Total (RM)

Fixed Asset (RM) 42,583 42,583

Monthly Expenses (RM) 227,370 455 3,045 550 231,420

Other Expenses (RM) 5,000 1,100 661 6,761

Total Operation Budget = RM42,583 + RM231,420 + RM6,761 = RM 280,764