HR Management For Internet Policy

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HR Management for Internet Policy
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Your Name University Name 8/30/2009
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Table of Contents
Telstra social media policy ........................................................................................................ 3 Telstras 3 Rs of Social Media Engagement .......................................................................... 3 Hr Roles and Responsibilities ................................................................................................ 3 Technological Impact ............................................................................................................. 4
Internet Abusing Ways ........................................................................................................... 6 Legal Implications .................................................................................................................. 6 Internet Workshops for Policy Acceptability ............................................................................ 7 MCB (Muslim Commercial Bank, Pakistan) Internet Abuse Policy ...................................... 8 Vision Statement ................................................................................................................... 9 Mission Statement ................................................................................................................. 9
Conclusion ............................................................................................................................... 10 References ................................................................................................................................ 13
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Internet Policies at MCB ...................................................................................................... 10
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Private usage of internet in the workplace ................................................................................. 4
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Telstra social media policy
Telstra is global provider of managed networked solutions with unrivalled experience in Asia, Europe and America. Telstra previously encourages its staff to engage in social media to share information and views, but with the passage of time the company recognizes that there is a need to set some policies regarding the use of social media especially where the
engagement of social media is related to Telstra. Telstra has observed that the pervious relaxation to employees to use the internet has started decreasing the employees productivity.
Representation Responsibility Respect
These Rs are applied when one is authorized to represent Telstra on social media and when one makes reference to Telstra, its people and products and services while using social media platforms.
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Telstras 3 Rs of Social Media Engagement
business unit they are representing. Then its the responsibility of the person who so ever is representing Telstra that the correct information is published. Additionally ensure that dont post any material which is offensive, threatening, harassing etc. lastly the element of respect
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is also applicable. This includes the respect for copyrights, privacy, trademarks etc.
Hr Roles and Responsibilities
Human Resource Management encompasses the major functions of management, including hiring, compensating, and controlling of employees. The most important function is controlling of the employees who represent your company both inside and outside the workplace boundaries. Telstra a telecommunication company, offering a bundle of services including: internet, telephony, TV, and mobile, faces rigorous competition around the country. The major challenge faced by the company is in the form of its employees loyalty and focus towards the central goal of the firm. In this highly competitive era of business
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Representation refers to that one should disclose that they are Telstra employees and the
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environment it is almost impossible for firms to tolerate the abusive activities of its employees on the workplace because it involves the resources of the firm including financial capital and human capital as well. The roles and responsibilities of human resource management have changed significantly in the past decade. Many of these changes have been in response to trends in globalization,
technology, diversity, e-business and ethics. The impact of technology and ethics are not new
to organizations or human resource managers. Globalization, diversity and e-business are terms that were not even considered until this past decade.
Technological Impact
Technology impacts every aspect of how we as human beings perform our work. Technology is a tool that allows us to leverage our abilities to perform at a higher level of output. Certainly technology has replaced the need for workers in some instances. However,
worker can be redistributed for greater usefulness elsewhere in the economy. Technology does create a series of challenges for the human resources professional. It has been seen on the workplaces and also proved by research that more than fifty percent of the employees of a firm in the highly technological diffused departments are involved in the abuse of the technology. Technological abuse appears in these forms: Social Networking Sites, Online Shopping, Chatting, etc. Employees who are assigned the duties to work solely
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company customer.
for the betterment of the company and here the important thing is that they are providing service to its employees so all matters here in terms of their products being offered. They provide telephone, internet and TV services where they are supposed to be working solely for the improvement of the product and working towards getting the highest satisfaction from their customers, including both corporate and home users. In such a globe environment customer satisfaction is one of the single most important factor for any business success. Now the switching cost from one services provider to other is very easy and cheap, so the firm has to make sure that its employees are solely working for the satisfaction of the
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economics suggests that if one worker is displaced by a more efficient process, that same
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The internet has changed the whole world and it has brought the world so close which we didnt even think few decades back. The Internet as a communication medium has become an important and increasing part of many day-to-day working lives. Internet has become an essential part of our lives and today has become the single largest source of social networking and entertainment. Where there are enormous benefits of internet and it has really made the whole world a global village there are some serious issues which has been found in the
workplace due to internet usage. As with the introduction of other mass communication
technologies, issues concerning use, abuse, and addiction have surfaced. It is clear from many research findings that Internet abuse is a serious cause for concern, particularly to employers. The issues which concerned the employers the most are the less attentive behavior by
employees towards their work and leakage of vital and important information about the company through these networking sites.
Research about Internet addiction suggests that it does, indeed, exist but that it affects only a very few users. These are usually people who use Internet chat rooms or participate in fantasy role-playing games, activities that they would not engage in except on the Internet itself. To
and social identities as a way of making them feel good about themselves. In these cases, the Internet may provide the user an alternative reality and allow him or her to experience feelings of immersion and anonymity, feelings that may lead to an altered state of
physiologically rewarding. Case studies of individuals who use the Internet excessively may also provide better evidence of whether Internet addiction exists, because the data collected are much more detailed than data from surveys. Even if just one case study can be located, it
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of most Internet users.
indicates that Internet addiction actually does exist--even if one individual is unrepresentative
The Internet has become an invaluable resource in the workplace, the world's biggest reference library, social media center, and pornography outlet is now only a click away. This availability presents a significant risk factor for employer liability and costs employers thousands of hours in productivity each day. Had the employees put those hours working solely for the betterment of company the productivity of them would have become much better. Monitoring employee Internet use is one way to reduce employer liability, and
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consciousness. This altered state of consciousness may itself be highly psychologically and/or
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some extent, they are engaged in text-based virtual realities and take on other social personas
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whether or not you agree with the principles behind Internet monitoring, many employers agree that it is a necessary evil.
Use of internet in the workplace is very common; companies provide the internet facilities to
the employees to stay competitive, to reduce the communication gap within and outside the organization and to make the operation of the organization faster and free of errors. But the
problem here arises when the employees use these internet facilities for non-work-related activities. This kind of internet usage can cause various risks to the organizations. Such risk could result in leakage of very important information about the company business plans,
become very competitive and in order to survive in such a environment companies have to show vigilance and have safe guard their important file and documents. Foremost duty of an employee is to achieve the organizational goals but the non-work-related activities lead them to focus more on the personal goals. About 50% of the employees in the organizations use internet for their personal uses which leads to internet abusing.
Internet Abusing Ways
Internet abusers range from upper management employees in private offices viewing hardcore pornography, to the department managers that spends 3 hours a day doing online shopping, making travel arrangements, and paying bills through the company Internet, and visiting social networking sites more frequently. Internet abuse is endemic in the workplace
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and organizations are being forced to face the problem head on, or suffer the consequences. Among the many consequences of Internet abuse is a loss of productivity and scores of litigation issues such as sexual harassment, hostile work environment and discrimination. Monitoring Employee Internet access is one way that an organization can limit its liability. This objective could be achieved by putting restriction on the sites which are not directly related to business of the company and put a strong check and balance system from top to bottom by the compliance department of the company. Such steps would prevent employees from using internet for their personal use at workplace.
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packages, marketing strategies, economic and financial health. Today the business has
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Private usage of internet in the workplace
Internet abuse and Internet addiction are related, but they are not the same thing. Furthermore, the long-term effects of Internet abuse may have more far-reaching effects for the company for which the Internet abuser works than for the employee himself or herself. It may be that Internet abuse has no negative effects for the user other than a decrease in work productivity. But when competition is at its peak even among employees, those who fail to give their 100% in the workplace often end up losing their job because there are lot of and even the best of the lot are losing their job, it wont take too long to these people to lose their job.
competent people around and in todays situation where the world is hit by a deep recession
Young (1999) claimed Internet addiction was a broad term that covered a wide
variety of behaviors and impulse control problems that have been classified by five specific
subtypes (i.e., cybersexual addiction, cyber-relationship addiction, Net compulsions,
information overload, and computer addiction). These subtypes can be adapted and refined to produce a typology of Internet abuse in the workplace. The types of Internet abuse in the workplace are cybersexual Internet abuse, online friendship/relationship abuse, Internet activity abuse, online information abuse, criminal Internet abuse, and miscellaneous Internet abuse.
Legal Implications
Whenever an employee is hired he is made to sign a document saying that he will work towards the betterment of the company and will utilize the time in the best manner he could. But most of the employees are seen to use the internet in the wrong manner on their workplaces, they frequently go to the social networking sites and involve in the discussions
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unjustified activities.
which are totally irrelevant to the company. Sometimes they are also involved in the activities where companys privacy is on stake and some are involved in the information theft.
Generally speaking this is illegal and unethical to use internet on workplace in a manner that is totally irrelevant for the betterment or quality maintenance of the company. This is proved by certain research papers that employees ruin the performance of the company compared to the competitors with loyal and focused employees by using their time in unfair and
Organizations are concerned with their long term continuous improvement in their products and services which ever are assumed their unique selling proposition (USP), their main focus is always on the USP to get employees, customers, owner and management on board with the
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central or planned goal of the firm. This can only be done only in the way when employees are committed to work in the right manner for the betterment of the company, if they are concerned of the companys performance, and if they feel ownership of the company.
now familiar with the major problem facing by the company and we are also familiar why this is important for them to take this as serious because this is critical for their existence in the market as a major competitor or market leader.
Legally, employees are bound to work for the betterment of the firm because they are legally
bound to sign the agreement for the firm on joining that they will work for the sole objective
of the firm and they will not use any mean and will not be involved in any activity which will hinder the performance.
Internet Workshops for Policy Acceptability
Holding a series of Internet workshops with the employees of your organization is one way to introduce your new acceptable use policy. As an educational session, an Internet workshop can address the sensitive issues surrounding Internet abuse in an open forum where employees can ask questions and provide input in a non-confrontational setting. During the Internet workshop, the organization can begin to educate the employees about Internet abuse and give them a chance to re-evaluate their Internet habits at work. It is important to be as open as possible with your employees regarding your chosen methodology for enforcing the policy.
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For example, if the organization has decided to employ Internet blocking technologies, the document should define the specific types of websites that will be blocked, for example, many organizations block pornography, gross depictions and hate websites. Discussing the types of websites the organization has decided to block and answering questions regarding the reasons for blocking will reinforce the organizational mission, and demonstrate the types of websites that are inappropriate within your organization. If your organization is going to monitor and report on employee Internet access, the workshop will give you a chance to show the employees what the Internet reports look like, and discuss the circumstances in which they will be used. Taking the mystery out of what the
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We can discuss the matter in two major perspectives: legal and ethical perspective. As we are
organization is planning in regards to Internet monitoring and blocking will reduce employee speculation and set new expectations throughout the organization. In most of the organizations and educational institutes the social media site are blocked. But the employees use different means to excess those sites for their personal use. This leads them to addiction which in turn results in internet abuse.
So the organizations should be concerned about their internet policies because at the end of the day they have to bear the losses. So the internet policies plays crucial roles to keep proper check and balances on the employees who miss use the internet facilities. They are for the
ease of employees and for the better functioning of the operation, but without proper policies the results could be the other way round. Companies human resource management
department are responsible for these kinds of activities. In the initial stages of training of new employees, human recourse department can lower the rate of misusing internet by conducting various training and awareness programs.
Below is MCBs corporate information, keeping in mind these values; the MCB IT department implemented policies that ensured that these values were enforced.
Vision Statement
To be the leading financial services provider, partnering with our customers for a more
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Mission Statement
prosperous and secure future.
We are a team of committed professionals, providing innovative and efficient financial
solutions to create and nurture long-term relationships with our customers. In doing so, we ensure that our shareholders can invest with confidence in us. MCB being one of the largest banks of Pakistan promote its core values as integrity, respect, excellence, customer, centricity and innovation. They act as the trustees of public funds and
serve the Pakistani market with veracity and integrity. MCB believes in being the best and it
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MCB (Muslim Commercial Bank, Pakistan) Internet Abuse Policy
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has consistently being positioned as the most premier financial institution of the country. It was award with the best bank in Asia, by euro-money in 2008. Customer satisfaction is the primary goal of MCB and it respects the morals, beliefs, traditions, custom and history of its valued clients. MCB is an equal opportunity employer and it promotes diversity in gender in its workforce. It provides equal chance to its every employee to achieve success in their professional career while working at MCB. It is lassie with the most modern technology to
run its operations and it provides state of the art facilities to its customers and ideal working environment to its employees. It encourages its employees to stay up to date with the ever
evolving banking practices. It takes personal conscientiousness for its role as leaders in the
pursuit of excellence. It believes in results and it is a purely a merit based performance oriented organization.
MCB believes that its customers are most important aspiration for it to strive for excellence and they are at the heart of everything it performs. It thrives on the challenge of understanding their requirements and objective, both realized and unrealized. It is working day and night to achieve rather exceeds customer expectations through superior & better-
think beyond the boundaries of the usual and conventional.
Internet Policies at MCB
are controlled by regional offices that have successfully implemented an Internet usage policy in their workplace. Internet is a basic requirement for employees as it allows for a cheaper connection to the international and local business environment. Internet has a significant
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importance to MCB due to online branches network and its online banking. The bank has to make sure that its network is working correctly. Unfortunately, the growth of Facebook and Orkut along with various social media websites has meant that employees have the potential to spend company time perusing non-business related websites. As a result, MCBs
productivity was severely compromised as employees would spend a majority of their time on social media websites. Not only was productivity affected but the overall security of MCBs Intranet and servers. With the growth of sophisticated viruses and Trojan software, coupled with the sensitivity of the financial data stored on MCB servers, it was important for the company to immediately control Internet abuse in its offices.
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Muslim Commercial Bank has hundred of branches nationwide in Pakistan. These branches
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quality services and solutions. It promotes and reward people who dare the status quo and
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As a result, the CTO (Chief Technology Officer) began enforcing Internet policy usage which resulted in all computers being tied to a single server that was capable of monitoring employee Internet usage. In addition, the IT department also moved all Web-based activities to a separate server and created localized email accounts for employees. Upon doing so, the need to log into websites such as Yahoo and Hotmail decreased drastically. Automatically, the productivity of employees increased since many employees had little reason to log on to
their personal email accounts. Along with creating localized email accounts, the IT
department also blocked access to social media websites such as YouTube, Facebook and
Orkut. By blocking these websites, the IT department noticed that employees were only using the Internet for research related projects.
implement a localized ERP system that ran independently of the Internet. Since the localized email accounts allowed the employees to communicate within the organization, and the local ERP managing daily business activities, the IT department could now easily turn off access to the Internet without affecting the operations of the company. In addition to this, the legal implications of MCB were significantly reduced. Since the Internet policy could easily be monitored and enforced, any suspicious emails or fraudulent activities could be terminated without leaving MCB in a position where they could be sued for fraud or illegal activities. In addition to this, the ethical dilemma is solved when employees are abusing the system claim that they have not utilized the Internet in a non-productive manner, since the company can easily track and record all activities remotely. This ensures that employees remain focused and utilize company resources in an ethical manner rather than abusing the system.
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competitive.
The various procedures outlined above have helped MCB remain a productive bank amongst extremely competitive international banks and assisted MCB in remaining profitable and
In a nutshell, Muslim Commercial Bank (MCB) had successfully achieved its goals by setting appropriate policies regarding internet. Moreover the proper check and balance has allowed them to figure out the flaws in their systems. This practice has minimized the non-workrelated activities during working hours. Employees of MCB use the internet efficiently and effectively to increase the work efficiency. The customer base of the bank has increase dramatically over the period of time because its employees are working online to help serve its customer effectively without any second thought in mind; they are attentive towards their
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To further prevent abuse on the Internet, the senior management of MCB decided to
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work and they knew that there is zero tolerance for non serious and non productive attitude in the company. All this has smoothed the workflow and the overall performance of the Bank has improved. MCB has been declared as the best bank in Asia by euro-money and this result shows that human resource department has been continuously working hard to improve the polices and system of the bank.
Conclusion
The main competitive factor for a company to remain profitable is to have an active HR department, who continuously work for the betterment and control of all the employees to
make them work for the company rather than for their personal use. This could be done by
compliance, IT department along with human resource department. Human resource department should take corrective measures in this regard, because the human resource department can play a vital role in achieving the organizational goals. Human resource department should convey the message to its employees and develop polices which are important to meet the objective of the company. They should work in a manner that will inculcate all the loopholes in the workplace which hinder the performance, and try to fill the loopholes and make the policy in a way that will be welcomed by most of the employees. The motivation factor is also very important. Employees who are motivated produce much better result as compared to those who are not. The human recourse department has to articulate such polices which encourage employees to perform better and make their objective very clear and result oriented. They should incorporate the feasibility and convenience to set
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the internet.
parameters of control by taking into account the cost, convenience, time line, and employee involvement. The effective control on the communication channels and compliance system could help human resource department to safe its company from the non productive use of
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implementing the strong check and balance on every employee and put an effective
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References
Jengchung V. Chen, Charlie C. Chen and Hsiao-Han Yang (2007), An empirical Sharman Lichtenstein and Paula M.C. Swatman (1997), Internet acceptable usage policy for organizations
Jessica Li, Gary Brake, Angeline Champion, Tony Fuller, Sandy Gabel and Lori HatcherBusch (2008), Workplace learning: the roles of knowledge accessibility and management
Gupta, A. and Hammond, R. (2005), Information systems security issues and decisions
Jang, Keum Seong; Hwang, Seon Young; Choi, Ja Yun, (March 1, 2008), Internet addiction and psychiatric symptoms among Korean adolescents. SK Mishra, Human Resource Management: Some Vital Considerations
Eric W.T. Ngai, Chuck C.H. Law and Simon C.H. Chan and Francis K.T. Wat (2006), Importance of the internet to human resource practitioners in Hong Kong
Huub J.M. Ruel, Tanya V. Bondarouk and Mandy Van der Velde(2006), The
Craig Labovitz, Ahba Ahuja, Roger Wattenhofer, Srinivasan Venkatachary, (2001), The Impact of Internet Policy and Topology on Delayed Routing Convergence Mohamed Ibrahim, Sherif Kamel(2003), Effectiveness and Applicability of InternetBased Training in the Corporation Case of Egypt Lee W. Mcknight, (1997), Internet telephony and open communications policy
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http://www.telstra-international.co.uk/legal/acceptable-use-policy/, date accessed 8 May,
http://www.mcb.com.pk, Viewed at 30 August, 2009
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contribution of e-HRM to HRM effectiveness
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for small businesses
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evaluation of key factors contributing to internet abuse in the workplace

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Conclusion ............................................................................................................................... 10 References ................................................................................................................................ 13

Internet Policies at MCB ...................................................................................................... 10

Private usage of internet in the workplace ................................................................................. 4

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Telstra social media policy

Representation Responsibility Respect

Telstras 3 Rs of Social Media Engagement

Hr Roles and Responsibilities

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Internet Abusing Ways

Private usage of internet in the workplace

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subtypes (i.e., cybersexual addiction, cyber-relationship addiction, Net compulsions,

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Internet Workshops for Policy Acceptability

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prosperous and secure future.

We are a team of committed professionals, providing innovative and efficient financial

MCB (Muslim Commercial Bank, Pakistan) Internet Abuse Policy

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think beyond the boundaries of the usual and conventional.

Internet Policies at MCB

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http://www.telstra-international.co.uk/legal/acceptable-use-policy/, date accessed 8 May,

http://www.mcb.com.pk, Viewed at 30 August, 2009

contribution of e-HRM to HRM effectiveness

for small businesses

evaluation of key factors contributing to internet abuse in the workplace

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