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MEMORANDUM

FROM: DATE: SUBJECT:

Mr. ABC, MGT Student September 10, 2009

Highlights of Mr. Heils presentation

This memo presents my impression of the Mr. Heils (guest speaker to our class) presentation.

audience of 134 million people. On average, it broadcasts approximately 1,500 hours of news, information, and other programming every week. Mr. Heil held various positions like foreign

He has a vast experience in dealing with diverse set of people as he travelled widely throughout the world.

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The purpose of inviting Mr. Heil as a guest speaker to our class is to give advice and tips to the students for improving their listening skills. He has highlighted some very important and interesting points on the topic. One of them was focusing your attention on key ideas. It means that whenever you are listening to somebody; keep focused your attention on the core area of the discussion. This thing helps one to understand the key ideas of others. Mr. Heil has also

discussed the importance of taking meaningful notes while listening to others. The purpose of this activity is to preserve the main ideas and concepts of the presenter on to the piece of paper. It is very important and useful tool, especially for those situations where recalling becomes an issue for the listener. Asking question to clarify points is another tool for improving the listening skill and understandability level. It is better to ask questions from the presenter on points that

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correspondent, chief of news and current affairs, and deputy director with the Voice of America.

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Mr. Heil has worked many years for the Voice of America (VOA). VOA has an estimated

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TO:

Dr. Glenn B. Fatzinger, Instructor

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dont make sense to you. Once you have clarified your points than most likely those will remain in your memory for longer period of time. Also it is easy to retain logical things in mind as compared to the things that are very subjective.

Mr. Heil stressed that every listener should focus on the content of the speaker instead of focusing on his / her delivery style. According to him, some listeners lost their attention from the

topic just because they are more focused on the delivery style of the speaker. Delivery style does matters a lot to engage the audience, but from the listener point of view content is more important than delivery. He said that listeners should have also the capability of analyzing the

by analyzing the speakers non-verbal gestures, the listener could understand the point that the speaker is trying to explain.

He has highlighted another point i.e. summarizing what the speaker says which I believe is very helpful for the listeners. Mr. Heil has said that it is highly recommended that at the end of the speakers session, every listener should summarize the main ideas of the speaker. And while

with the speaker or other fellows. Mr. Heil has also laid down the importance of practicing regularly, especially with the television. It is the very useful tool for one who wants to improve

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his / her listening skill. The more you practice the more you could master your listening skills. While listening to the speaker, keeping an open mind is also very important. He said that try to block out external distractions as much as you can while listening to the speaker.

In general, I felt that this session of Mr. Heil went well and was very progressive for the students. The guest speaker has a very much grip on communication skills and gave some very useful and practical tips to the students. These types of sessions should take place as its gives practical exposure to the students. Other than these sorts of session, workshops should also be conducted as well in order to improve the skills of the students.

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summarizing, if the listener faces some difficulty or issues than he / she should clarify the points

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non-verbal cues of the speaker. Sometimes when the listener is not getting the point orally, than

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