Terms

and Conditions
While we endeavour to be as flexible as possible, it is important that we adhere to certain rules to avoid disappointment and confusion for both parties, BSLCOURSES.CO.UK and the applicants/students. Viewing Video Classes These are in your student account (after logging in) on the right-hand side under the Course overview table. Simply click the available video class to play it. These clips cannot be downloaded as they are copyright of Total Communication 4 U, BSLcourses.co.uks sister company. Refunds Payments made are non-refundable and non-transferrable between courses and workshops (coming soon). Refunds are only considered in exceptional circumstances where the person enrolling has contacted us within 14 days of making the enrolment. Any refunds are made at our discretion and are subject to an administration fee of 25 per place enrolled. Assessments ALL assessments for Level 1 Award and Level 2 Certificate qualifications must be completed at an assessment venue after the online training is complete. It is most likely the students allocated tutor will be person meeting them at the venue. The location of the assessment centre and date is dependant on all our students locations and dates of completing their courses. We will do our best in accommodating all students as conveniently as possible. As of 9th July 2012, only 10% of new enrolments are those wishing to do their assessments that means the arrangement of assessment venues are more likely to be twice yearly. The location of an assessment venue could vary hugely from a previously arranged venue and is unlikely to be a fixed location e.g., students in the midlands/north part of England may have to attend an assessment venue in Leeds or Manchester, or Leicester. July 2012

 Otherwise, the student is most welcome to visit our head-office in Bognor Regis to complete their assessments anytime after their online training. It is recommended (although not compulsory) Fast Track students for either Level 1 Award or Level 2 Certificate courses to attend the head-office in Bognor Regis to ensure their Fast Track duration is not affected. Tutorials Students are reminded to attend all webcam tutorials that they arrange with their tutor. All of our courses require students to complete their tutorials to receive more video classes in their student account and, where necessary, to prepare them for the assessments and gain qualification. Should a student fail to attend any tutorial, at the initial date and time selected by the student, and failure to inform the tutor 48 hours beforehand that they cannot attend, they will lose the tutorial altogether and would have to make up the time in the next tutorial. However, should the student miss a tutorial and feel it is required, they may face paying an administration fee for such rearrangement (see prices, below). Video classes, scheduled after tutorials, cannot be released in to the students course overview until the tutor has uploaded the tutorial clip in to the students course overview. It is the students responsibility to complete tutorials, just as it is in a normal classroom environment, for further progression in the course. Otherwise, it is the students agreement in writing to their tutor that they do not wish to complete the missed tutorial whereby the next video classes will be released, despite this method being highly advised against and that, without the advise/feedback from our tutors/assessors and practice thereof, it would most likely hinder the students development toward qualification (where necessary). Arrangement of Tutorials Please refer to the How-to support page for booking tutorials, http://support.bslcourses.co.uk/customer/portal/articles/506091-book-a-tutorial As mentioned above, video classes scheduled after tutorials cannot be released in to the students course overview until the tutor has uploaded the tutorial clip in to July 2012

 the students Account. It is the students responsibility to complete tutorials, just as it is in normal classroom environments, for further progression in the course. Failure to do so may result in paying an administration fee to arrange another one (see prices below). Course Duration

All our courses durations are based on the number of Weeks (or sections) from the date of when the student enrolled on their course. Each Week is a 7-day period, allowing access to video classes in the students Account or during which a tutorial is to be arranged, until the next Week is triggered to start (please note that a Week is not a deadline but rather a goal for students to achieve). For example, most courses, in Week 1, will have the Introduction video class and the first video class released in to the students Account for them to watch and practice July 2012

 with for 7 days until it is then time for them to arrange a webcam tutorial with their tutor sometime during Week 2 see image, above. Once the tutorial has been completed, the tutor will upload the recorded tutorial clip on to the students account in which will then trigger Week 3 to start as scheduled. This will continue in the same fashion until the end of the course. As mentioned, above, video classes scheduled after tutorials cannot be released in to the students Account until the tutor has uploaded the tutorial clip in to the students Account. It is the students responsibility to complete tutorials, just as it is in normal classroom environments, for further progression in the course. Again, it would be the students agreement in writing to their tutor/assessor that they do not wish to complete the missed tutorial whereby the video class will be released, despite this method being highly advised against and that, without the tutor advise/feedback, and possible lack of practice, it would most likely hinder the students development and completion of the course. NVQ evidence collection Once a student collects the first evidence clip for their portfolio, the student automatically has 18 (eighteen) months to complete and submit the portfolio. This means after 18 months has passed from the date of their first evidence clip and that they have not submitted their portfolio, that first clip becomes invalid. This would require the student to collect a new evidence clip to replace the invalid clip and would incur an additional fee to cover the assessors time for planning and feedback purposes. For fees, please see the Administration fees table, below. Course Information BSLcourses.co.uk will endeavour to keep all course information correct and up-to- date. However, we reserve the right to alter course details, including tutor and assessor details and allocation, or course material, at any time should any unforeseen circumstances occur. Any changes would be notified by email. Student Details BSLcourses.co.uk will keep any student details on a database held only by us for the purposes of administration, market research and mailing, by post or email, of our own publicity from time to time. Please see our Data Protection policy for more details. July 2012

 Webcam Tutorial Requirements Please refer to the Online Course Requirements for further information and to ensure smooth progression of the course and doing tutorials. To maximise the quality (speed) of tutorials, all students are asked to do the following, wherever possible: - turn off all other electrical equipment that share the broadband connection, especially phone devices, printers, laptops, etc, that use the wireless option; - ideally (although not compulsory), for a stronger, faster and more secured broadband speed, connect your computer to the broadband hub/router directly by using an Ethernet cable and try not to use the wireless option; - have the latest version of Skype - please check www.mybroadbandspeed.co.uk to ensure your broadband speeds are a minimum of 2000Kbps download and 500kbps upload. Anything below these figures will cause a disrupted tutorial session in which rearrangement of the tutorial would be required. Administration fees for missed tutorials/assessment planning sessions (including VAT) Administration fees take in to account the tutors/assessors time for the session and the uploading time of the recorded clip of the session on to the students account. Level 1 Award in BSL, Normal Pace 19.20 Level 1 Award in BSL, Fast Track 24.00 Level 2 Certificate in BSL, Normal Pace 24.00 Level 2 Certificate in BSL, Fast Track 30.00 Level 3 BSL Training, Normal Pace 30.00 Level 3 BSL Training, Fast Track 36.00 Level 6 BSL Training, Normal Pace 36.00 Level 6 BSL Training, Fast Track 43.20 Level 3 NVQ Certificate in BSL 54.00 Level 6 NVQ Certificate in BSL 60.00 July 2012

 Non-payments when paying in instalments Should a student be unable to pay a BACS instalment by the date set out in the invoice, the students course (including unreleased video classes, tutorials and, where applicable, assessments) will automatically be put on hold until the time their payment is cleared as one would find on a pay-as-you-go scheme. The same would apply to any PayPal instalments having not been received at a scheduled monthly date from enrolment; the course would be put on hold until the payment is cleared.

July 2012