Micromanagement is routinely the top complaint people have about their bosses, and in today's good job market where workers have more options, that's a bigger problem for employers. People might have their own definition of when a manager crosses into being too controlling, but most people would probably agree that Marjon Bell's former boss would fit. On her first day on a marketing job at a Virginia Beach, Va., insurance company, Bell's boss sent an email barring employees from bringing cell phones to the office. The email said that moms, especially, spent too much time on their phones checki

Most business books will tell you that the secret to success is grounded in becoming a customer of your own products and services. Put yourself in customers' shoes to see how they interact with your product and what the overall experience feels like. The main idea is that being a good customer will make you a good leader. That idea is wrong. All too often, leaders think that their personal experiences with their brand are accurate reflections of all customers' experiences with their brand. They make decisions based on what would personally make them happier, and focus on details of the experie

Mary Church Terrell began her narrative with a declaration: “This is the story of a colored woman living in a white world. It cannot possibly be like a story written by a white woman. A white woman has only one handicap to overcome—that of sex. I have two—both sex and race. I belong to the only group in this country, which has two such huge obstacles to surmount. Colored men have only one—that of race.” The clear framing of her life in terms of dual and interlocking operations of racism and sexism is very important to mapping the genealogical development of intersectional thought within Black