MANAGING BUSINESS

MANAGING BM027-3-2 BUSINESS

Module Information
KANTHAROW @ RAO kantharow@ucti.edu.my

Name of Module : Code : Credit Hours :

Managing Business BM027-3-2-MBUS 3 credit hours

1 X 1 hour lecture 1 X 2 hours tutorial

Module Code and Module Title

Title of Slides

BM035-3-2

Assessment and Marking Percentage

Incourse Assessment = 50% (2,000 words) Final Exam (2 hours) = 50%

Module Code and Module Title

Title of Slides

BM035-3-2

Planned Schedule of Incourse Assessments

Handout Date Hand in Date Feedback Return Date

Marks

Individual Assignment

100%

Week 8

Week 12

Week 16

Module Code and Module Title

Title of Slides

BM035-3-2

Learning Outcomes
At the end of this module, YOU should be able to:
1. Demonstrate critical analysis of the development in international management standards from a procedural to process based approach to management and the importance of this in sustaining quality goods & services. 2. Demonstrate theoretical and applied knowledge of the use of contemporary benchmarking standards and how these may inform a repositioning of the organization to its stakeholders.

3. Justify the recommendation of techniques through which an organization may achieve measured business excellence.

Module Code and Module Title

Title of Slides

BM035-3-2

Synopsis of the Module

The aims of the module are to enable the student to:
understand the changing international focus of management to a process based approach; consider how the teaching of quality gurus informs this change; critically appraise the procedural and process approaches to management; understand the process based approach found in the international management standard ISO9000: 2000; understand how this international standard may be linked to the European Foundation for Quality Management Model of business excellence; consider the techniques of benchmarking and Six Sigma in delivering customer satisfaction and achieving excellence.
Module Code and Module Title Title of Slides BM035-3-2

Topic & Structure of the lesson

Quality Control & Quality Assurance Total Quality Management The Teaching of Quality Gurus Deming The Teaching of Quality Gurus Juran, Crosby

ISO 9000
6 Sigma Benchmarking

Module Code and Module Title

Title of Slides

BM035-3-2

Key Terms You Must Be Able To Use

If you have mastered this topic, you should be able to use the following terms correctly in your assignments and exams:
Quality Quality Control Quality Assurance Total Quality Management Continuous Improvement W. Edwards Deming Philip B. Crosby Joseph M. Juran Process based approach to Management ISO 9000 Six Sigma European Foundation for Quality Management Benchmarking

Module Code and Module Title

Title of Slides

BM035-3-2

Reference Books
ESSENTIAL READING
1. Beckford J (2010) Quality A Critical Introduction, 2nd Ed. Routledge London 2. Berger A (2003) Smart Things to Know about Six Sigma, Capstone Oxford 3. Howard Gitlow (2005) Quality Management, 3rd ed., McGraw-Hill: Boston (ISBN: 0071123385) 4. Sid Kem (2006) Quality Management Demystified, McGraw-Hill: New York, (ISBN: 0071449086)

Module Code and Module Title

Title of Slides

BM035-3-2

Reference Books
Further reading
1. N.Srinivasa Gupta (2009), Total Quality Management, 2nd Ed., McGraw-Hill. 2. Frank M.Gryna Jr. (2007), Quality Planning and Analysis, 5th Ed. 3. Donna C.S. Summers (2003), Donna Summers, Quality (3rd Ed) Prentice Hall (ISBN: 0130419648) 4. Charles G. Cobb (2003) From Quality to Business Excellence: A Systems Approach to Management, ASQ Quality Press (ISBN: 0873895789)

Module Code and Module Title

Title of Slides

BM035-3-2