Professional Documents
Culture Documents
Body Language
Can reveal your feelings Posture ~ very important Hands / Legs ~ avoid fidgeting Face ~ window to your soul Eye contact ~ appropriate Smile ~ pleasant
Voice
The Handshake
Etiquette
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Communication Goals
To change behavior
To get action
To persuade
To ensure understanding
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PEOPLE ARE INFLUENCED, PROBLEMS ARE SOLVED, CHANGES ARE FACILITATED, EXCELLENT RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS ARE ACHIEVED, AND
SUCCESS IS ENSURED.
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THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
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BODY LANGUAGE,
TONALITY OF VOICE &
THE WORDS YOU USE.
55% +
38% +
7%
=
20
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Your Attitude. Your Behaviour, Your Body Language ~ everything about you Communicates
Good Grooming
Hair care 2. Skin care and care of nails 3. Face care / Make Up (preferably light
1. colours) 4. 5.
Personal hygiene
Personal hygiene
Good Grooming
Bath daily Brush daily Wash face, at least, twice Clean your hands, legs and nails properly Drink lots of water Eat healthy food Exercise daily
Good Grooming
Smelling nice at all times
Deodorants : Not very strong smell Mouth fresher : Fresh Breath at all times Perfumes : Light smell Tidy and well-ironed clothes
Good Grooming
Body language
Look straight
Shake hands Walk straight Eye to eye contact Smile
Good Grooming
Body language
Look straight
Shake hands Walk straight Eye to eye contact Smile
inc
re
as
your productivity.
S. M. I. L. E.
S M I L E = = = = = SELF MOTIVATED INITIATIVE [ TO ] LEARN [ AND ] EXCEL
AT LEAST
1 % OF OUR TIME
TO BE INVESTED IN
GOOD READING
SO AS TO PREPARE OURSELVES FOR THE
FUTURE
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Sadgrandha Patanam
31
FUTURE
PRESENT
PAST
Sameeksha
Sajjana Sangathyam
20-Sep-12
Sangeetham
34
communicates
Be aware of Mannerisms
Clarity
Be Patriotic. No negative remarks about our country or any other country Similarly, No negative comments about our culture or any other culture
Foreign Tourists ~
their unique nature, preferences and requirements
Foreign Tourists ~ they usually do a great deal of homework and are generally knowledgeable
Be Honest
Maintain Punctuality and ensure Safety, Travel arrangements, Other facilities, etc.
W. A. T. C. H.
W= WORDS
A =
T = C = H =
ACTIONS
THOUGHTS CHARACTER HEAD & HEART
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5. Good listening
supplies the building blocks of good understanding and good communication skills
~ listening is an active process involving : ears for verbal communication eyes for non-verbal communication body for gestures
6. Well-timed pauses
give time for explanation, evaluation & development of thought
~ facial expressions reveal the difference between a pregnant pause and an embarrassed silence
7. Summarising
is an essential skill which takes stock of the main points covered
8. Empathize
with the receiver of the message
~ put yourself in the other persons position, understand the other persons perspective and then proceed to interact
9. Communication is irreversible
~ communication cannot be reversed
[ reversible processes water and ice irreversible processes milk and coffee ]
Only minimizing the hurt feelings is possible, but the damage has already been done.
[ ~ forgive but not forget ]
10. Communication
can always be improved
~ practice, more practice and much more practice
GOD
75
has given
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Kerala
to you!
76
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Kerala
77
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Kerala
big difference
If you
Ag
ain. . .
and
Ag
ai
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Love your Motherland Do your bit to increase the Good Stop the habit of merely talking Contemplate on doing real Good
GOOD LUCK
Please visit:
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POOLABATA
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5 publications in Telugu and 2 publications in English relating to Personality Development
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