SAP ISU Programme Approach to SAP Technical Upgrade

May, 2009

Agenda
SAP ERP Upgrade - Drivers and Value SW ISU Program Current SAP Landscape SAP Release and Maintenance Strategy SW ISU Program Proposed SAP Landscape (after Upgrade) Upgrade Scenarios

TCS Upgrade Offerings

Pre Upgrade Scope TCS Value Proposition and Differentiation TCS Upgrade Credentials Way forward

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Document Name CONFIDENTIAL

Upgrade Drivers Why Upgrade?

End of Support for SAP Versions Leverage New Technology based on NetWeaver Platform

Flexibility
Low Cost New Functionalities NetWeaver

Extended/Enhanced Scenarios supported by New Versions Gateway to ESA based Process Framework Avoid extensive enhancements of old version and embrace new processes in new version (gaps)

Reduced Cost of Ownership

Capital Cost: Switch to New SAP Licenses of Business Suites Development & Maintenance Cost: Reduced cost of enhancements and interfaces development and maintenance

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Document Name 2 CONFIDENTIAL

SW SAP ISU Programme Current Landscape

mySAP BW 3.5

SAP R/3 4.7

Financials

mySAP CRM 4.0

SAP Phone Device Management

SAP ISU 4.72

Basic Function And Master Data

Invoicing

Workflow Business Activity Management Contract Billing Contract Account Receivable and Payments Print Workbench

Exchange Infrastructure (XI 3.0)

Easy DMS

BACS (Bank Direct Debit)

Payment interfaces (Inbound & Outbound)

Siemens interfaces (meter reading)

Collection agencies

WOC (8 companies)

Stralfors (Printing)

SAP BAS ECC 6.0

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Document Name CONFIDENTIAL

SAP Release and Maintenance Strategy SAP ERP

(Page 1 of 3)

This strategy is also valid for all Industry-specific add-on applications and SAP enhancements packages for ERP based on the releases above

SAP ERP 6.0

Ramp -up

Mainstream Maintenance

Ext. Maint (+2%)*

Customer Specific Maintenance

mySAP ERP 2004

Mainstream Maintenance

Ext. Maint (+2%)*

Ext. Maint. (+4%)*

Customer Specific Maintenance

SAP R/3 Enterprise 47x200 SAP R/3 Enterprise 47x100

Mainstream Maintenance

Ext. Maint (+2%)*

Ext. Maint. (+4%)*

Customer Specific Maintenance

Mainstream Maintenance

Ext. Maint
(No additional fee, included in SAP Enterprise Support Contract)

Customer Specific Maintenance

June

Oct

Mar

Mar

Mar

Mar

Mar

Mar

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

Dec

2016

2017

* Overall payment is SAP Standard Support/SAP Premium Support Fee plus additional fee of 2% or 4% of the maintenance base per year

The Best-Run Business Run SAP*

Dec

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Document Name CONFIDENTIAL

SAP Release and Maintenance Strategy

(Page 2 of 3)

SAP CRM

SAP CRM 7.0

Ramp -up

Mainstream Maintenance

Ext. Maint (+2%)*

Customer Specific Maintenance

SAP CRM 2007 (SAP CRM 6.0)

Ramp -up

Mainstream Maintenance

E Maint (+2%)*

Ext. Maint. (+4%)*

Customer Specific Maintenance

SAP CRM 2005 (SAP CRM 5.0)

Mainstream Maintenance

Ext. Maint (+2%)*

Ext. Maint. (+4%)*

Customer Specific Maintenance

SAP CRM 4.0

Mainstream Maintenance

Customer Specific Maintenance

June

Dec

Mar

Mar

Mar

Mar

Mar

Mar

Mar

Dec

Dec

2005

2006

2007

2008

Nov

2009

2010

2011

2012

2013

2014

2015

2016

* Overall payment is SAP Standard Support/SAP Premium Support Fee plus additional fee of 2% or 4% of the maintenance base per year

The Best-Run Business Run SAP*

Mar

2017

Dec

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Document Name CONFIDENTIAL

SAP Release and Maintenance Strategy

(Page 3 of 3)

SAP BW

SAP NetWeaver 2007

Mainstream Maintenance

E Maint (+2%)*

Customer Specific Maintenance

SAP NetWeaver 2004 (Incl. SAP BW 3.5)

Mainstream Maintenance

Ext. Maint (+2%)*

Ext. Maint. (+4%)*

Customer Specific Maintenance

June

Mar

Mar

Mar

Dec

2005

2006

2007

Dec

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

* Overall payment is SAP Standard Support/SAP Premium Support Fee plus additional fee of 2% or 4% of the maintenance base per year

The Best-Run Business Run SAP*

Dec

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Document Name CONFIDENTIAL

Database and Operating system

Current Version Target Version

Database
ORACLE 9i
Release 2 Oracle patch set 9.2.0.8

ORACLE 10g*
Release 2 Oracle patch set 10.2.0.2

Extended Support Ends : 31-07-2010

Premier Support Ends

: 31-07-2010

Extended Support Ends : 31-07-2013

*Oracle 11g new release scheduled in Q4 2009. During Technical Upgrade, version 11g could be considered once compatible with SAP Components

Operating System
Sun Solaris 9
Version 5.9

Sun Solaris 10
Version 5.10

Latest Patch October 2008

Latest Patch May 2009

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Document Name CONFIDENTIAL

SW SAP ISU Programme Proposed Landscape (After Upgrade)

SAP NetWeaver 2007 (BI)

SAP ERP 6.0 SAP CRM 7.0

SAP Phone Financials Device Management Basic Function And Master Data

Invoicing

Business Activity Management

Workflow Contract Billing

Contract Account Receivable and Payments

Print Workbench

SAP ECC 6.0

SAP ISU

Exchange Infrastructure (PI 7.0)

Easy DMS

BACS (Bank Direct Debit)

Payment interfaces (Inbound & Outbound)

Siemens interfaces (meter reading)

Collection agencies

WOC (8 companies)

Stralfors (Printing)

SAP BAS ECC 6.0

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Document Name CONFIDENTIAL

Upgrade Scenarios
Upgrade Scenarios Technical Functional Strategic

ROI/Payback Situation

Project Costs Benefits

Business Strategy
deteriorate improve improve deteriorate deteriorate deteriorate improve improve deteriorate deteriorate deteriorate improve improve improve

Operational Excellence
deteriorate

Sustainability
deteriorate improve improve

improve
improve

TCO
deteriorate deteriorate deteriorate improve

Motivation

Risk Reduction

TCO Reduction

Business Improvement

= Low

= High

= As-Is situation

= Situation after upgrade to ERP6.0

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Document Name CONFIDENTIAL

TCS Upgrade Offerings

Steady SAP R/3 System

Upgrade Assessment Offering

Upgrade Offering

Tool-based Upgrade Effort Estimation

Impact Analysis

ASAP Upgrade Methodology

Global delivery with Significant Offshore Leverage

Upgrade Strategy and Plan

Upgrade

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Document Name CONFIDENTIAL

Pre-Upgrade Assessment and Deliverables

Customer Expectations Result Areas Deliverables

Business Value

Value Addition from New Functionalities Value Addition from Pre-configured solutions Analyze Custom Developments and assess Upgrade Impact Assess usage statistics of modifications/developments Predictable Plans Visibility into effort drivers (Internal and External)

Business Case and Functional Benefits

Modification Assessment

Smooth, No Surprises Technical Upgrade Reduced cost of managing custom developments

Project Planning

High Level Project Plan with identification of key dependency areas

Risk Assessment

Upgrade Project Risks

Risk Mapping and Mitigation Strategy

High Level Upgrade Project Plan. Approach, Timeline and Effort estimates. Impact analysis on existing business processes. Impact analysis on customer SAP developments. Impact analysis on interfaces and other applications. Technical Upgrade Path. Knowledge Transfer and recommendations.

Predictable and Value Generating Upgrade

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Document Name CONFIDENTIAL

TCS Value Proposition and Differentiation

66 11 Pre-project Preparation 55 22 Project Preparation 33 Upgrade Blueprint 44 Upgrade Realization Production Cut Over & Support

Final Preparation for Cut Over

Accelerators Tools - ACE Best Practices, Templates Analysis Questionnaire Estimation Work Sheet Usability Checklist Global Delivery Model Methodology aligned with iQMS

Standard Tools RBE SPDD, SPAU PREPARE, R3UP EarlyWatch, QuickSizer Solution Manager

Global Delivery Model Cost Effectiveness Accelerated Deliveries Leveraging TCS/SAP Global CoE
ACE - Upgrade Analysis Tool Complete insight details of Customer Developments, Effort Estimation, Obsolete Syntaxes, Project Plan

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Document Name CONFIDENTIAL

TCS Select SAP Upgrade Experience

Client Location Version
Source A Telecom, internet service provider A leading aircraft manufacturer Global energy company U.S. Based oilfield services corporation Worlds pre-eminent branded snacks businesses Leading manufacturer of chemicals, fertilizers, plastics and metals Global Automobile manufacturer Iceland France France 4.6C 4.7 4.6C Target ECC 6.0 ECC 6.0 ECC 6.0 ECC 6.0 ECC 6.0 ECC 6.0 ECC 6.0 ECC 5.0 Technical Technical Technical FI, CO, SD, MM, PP HR FI, CO, SD, MM,PP, PS, CS

Type

Modules

TCS Role Technical Upgrade Project Management ABAP Activities Project Management ABAP Activities Technical & Functional activities Project Management Functional Assessment Technical Assessment Technical Upgrade BI/ EP implementation Change Management Technical & Functional activities Project Management Project Management Technical & Functional activities

USA

4.6C

Technical

FI, CO, SD, MM, PP

FI, CO, SD, MM, PP, PS FI, CO, SD, MM, PP, PS FI, CO, SD, MM, PP, PS HR, XI, EP & BIW

UK

4.6C

Technical

Saudi Arabia

4.6C

Technical Technical Upgrade Technical

Germany

4.6C

Largest engineering company in the United States

USA

4.6B

TCS has a wide experience with SAP upgrade projects.

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Document Name CONFIDENTIAL

TCS Upgrade Offering and Key Differentiator

Upgrade Assessment Offering

Tool Based Upgrade Effort Estimation Impact Analysis

Standard Upgrade Approach

TCS Differentiator for Upgrade

Upgrade Offering

Upgrade Factory Approach Reduced Testing Time

Scan 360 Diagnostic Offering

Post Upgrade Support Monitoring Evaluate Support Model

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Document Name CONFIDENTIAL

Way Forward
Schedule meeting to review document (TCS to schedule with SW) Feedback on Technical Upgrade Approach (SW) Provide high level approach, timeline and efforts for Pre-Upgrade Assessment (TCS) Mandate for Pre-Upgrade Assessment (SW)

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Document Name CONFIDENTIAL

Thank You