CONSCIOUS CAPITALISM CEO SUMMIT

OCT 9 2012 AUSTIN, TX JENN LIM

CEO & CHIEF HAPPINESS OFFICER

WHATS THE BIG IDEA

WHY AM I SO PASSIONATE ABOUT HAPPINESS?

HOW DID I GET HERE

GO BEARS!

INTERNET CONSULTANT

LAYOFF LOSER LOSS

MT. KILI

ZAPPOS CONSULTANT

GREEN FIELD Explored and Prioritized

ROCK BOTTOM REAL LOSS

CAN COMPANIES REALLY BE SUCCESSFUL WITH HAPPINESS AS A BUSINESS MODEL?

CULTURE AND CUSTOMER SERVICE

WORD OF MOUTH (75% REPEAT CUSTOMERS) INVEST IN C+C MORE THAN OTHER AREAS

$1,000

800

Gross Sales $MM

600

400

200

00

01

02

03

04

05

06

07

08

NOV 09 AMAZON ACQUIRES ZAPPOS $1.2 BILLION

SHARE VALUE AT THE TIME OF CLOSING

BEST WORKPLACES VS. S&P 500

GREAT PLACE TO WORK/ FORTUNE MAGAZINE, 2010

HAPPINESS in the WORKPLACE

SALES 37% PRODUCTIVITY31% ACCURACY 19%
______________________________________

TURNOVER ENGAGEMENT CREATIVITY PROFITS

STUDIES FROM THE HARVARD BUSINESS REVIEW, JAN-FEB 2012 ISSUE

THATS ALL GREAT BUT HOW DO I START (OR HOW DO WE GET BETTER)?

BIG IDEA

COME TO THE PRACTICUM :)

JENN@DELIVERINGHAPPINESS.COM

THINK

AND

MEASURE ALONG THE WAY

WHY

SCIENTIFIC SENSE BUSINESS SENSE HUMAN SENSE

(aka. Dev:)

LETS NUDGE THE WORLD TO A HAPPIER PLACE

JENN@DELIVERINGHAPPINESS.COM