Current HR Issues

Session Objectives You will be able to

Understand the role of Knowledge Management in a

organisation. Identify the elements of Knowledge Management

Data, Understanding, Knowledge, Wisdom

Compare Knowledge and Information management Examine processes of Knowledge Management Understand barriers in Knowledge Management.

What is an Organisation?
Organisations are nothing but people collecting, assimilating, integrating, and using

knowledge.

Knowledge is an

extension of data, deciphered to get a grip of its application.

Modern work environment

It is complex Semi-structured Performance-oriented Focusing on high returns Emphasis is on creativity, talent, knowledge & performance. Hayeks insight An organisations performance depends on the decision making authority with the knowledge important to these decisions

PATH TO WISDOM
DATA
INFORMATION KNOWLEDGE WISDOM

Knowledge Management a context

Information Management Vs Knowledge Management IM is managing the flow of information whereas KM is managing the quantum of knowledge.

Sources of Knowledge
Formal or Explicit Knowledge exists in the form

of notes, manual, reports and memos. Informal or Implicit Knowledge which is gathered and maintained through informal needs. - The sources of implicit Knowledge are the human expert, the end user, multiple experts and literature.

What is Knowledge Management?

It is a systematic process of finding, selecting,

organising, distilling and presenting information in a way that improves employees comprehension in a specific area of interest. The framework of the KM initiative of any organisation should cater to knowledge needs at all levels-strategic, technical and operational.

Process of KM
The KM process covers information both internal &

external), experience of employees, & details of the systems & procedures It aims at empowering employees with the required information and knowledge in order to improve their performance and productivity.

Phases of KM
Knowledge Identification
Knowledge Elicitation Knowledge Classification Knowledge Storing

Knowledge Work and Worker

Knowledge workers basically use their

intellect to transform ideas, products, services and processes. their ability to gather and analyse information and make decisions to benefit the company.

Their main value to an organisation is

Knowledge cube
COLLECTIVE

EXTERNAL
INDIVIDUAL
IMPLICIT EXPLICIT

INTERNAL

Explicit or Implicit ?

Implicit Vs Explicit
Implicit: Involving senses, skills and

intuition which are within oneself. They can not be easily identified or communicated.
Explicit: which is formulated, created,

captured and bit more structured. It is methodical and systematically articulated.

Knowledge mapping
Innovation
Operation streamlined

Tacit Knowledge

KMM K

Enhanced customer service

Explicit knowledge

Fasteroutput Output

Faster

KM is combination of tacit and procedural

KM tries to combine both the tacit and procedural system

rules and other explicit knowledge that are already part of the company. Knowledge mapping, capturing the intellects and transferring knowledge to intellectuals can be highly rewarding for the growth of the company. Its value addition is more prominent in information intensive
companies.

Stephen Dennings major laws governing KM

Knowledge is key to business survival. Communities are the heart and soul of knowledge

sharing. Virtual communities need physical interaction Passion drives communities of practice. Knowledge sharing has an inside out and an outside in dimension. Story telling ignites knowledge sharing.

Managing Knowledge
Knowledge wont be well managed until

some group within a firm has clear responsibility for the job.
This group might perform tasks such as

collecting and categorizing knowledge, establishing a knowledge oriented technology infrastructure, and monitoring the use of knowledge.

KM: Two vital issues

Lack of usable knowledge Lack of using the knowledge

Barriers in KM
Knowledge is power, and I want the power with me. (Gain

individual status) I never knew that this knowledge is related to project X. (lack of connectivity) I know this will not be acceptable at all. (Devaluation of traditional wisdom & imbalance of knowledge lever) I shared the information and my senior took credit of it. (lack of acknowledgement or addition of punishment) What are we looking for (lack of identification) Which one is right (multiple Source)

Case Study on Knowledge knowledge management (KM) is a process of organizing and management-Siemens

distributing an organizations collective wisdom so the right information gets to the right persons at the right time. When done properly, KM provides an organization with both a competitive edge and improved organizational performance because it makes its employees smarter. organization more efficient. For instance, when employees in a undertake a new project, they neednt start from scratch. previous employees have learned and cut wasteful time retracing a path that has already been traveled.

KM system in Siemens will reduce redundancy and make the

The knowledge-management system allows them to access what

Case Study on Knowledge managementSiemens

Siemens, the global telecommunications giant, won a 460,000

contract in Switzerland to build a telecommunications network for two hospitals in spite of the fact that its bid was 30% higher than the competition.
The secret to Siemens success was its knowledge-management system.

This system allowed Siemens people in the Netherlands to draw on their experience and provide the Swiss sales reps with technical data that proved that the Siemens network would be substantially more reliable than the competitions.

 Knowledge is ever changing and has to be kept in

Conclusion

the dynamic state. Though KM is useful, the ground reality is that some of the bright ideas always originate within a person and not a structured flow chart. KM is not a magic pill which can be swallowed in one gulp and wait for the performance output. Every one needs to works towards it. Adopting the right path by a company will result in effective management. If not KM will end with Knowledge Massacre

Session Objectives - Review

You will now be able to
Understand the role of Knowledge Management in a

organisation. Identify the elements of Knowledge Management

Data, Understanding, Knowledge, Wisdom

Compare Knowledge and Information management Examine processes of Knowledge Management Understand barriers in Knowledge Management.

Link to next session

Background reading and research : Review the assessment brief. Contact and discuss each other over the collaborative element.