Professional Documents
Culture Documents
Paragraph 3
Explanation on what is a customer
and what is an organization and
what is a supplier had been
removed .
Paragraph 4.1
Paragraph 5.5.2
An addition for a demand that the
management representative would
have to be a member of the
organization's management.
Paragraph 6.2
Words, "affecting product quality" changed to
"affecting conformity to product requirements”
Paragraph 6.2.2
Sub-clause (b) -"provide training or take other
actions to satisfy these needs" changed to
"where applicable training needs to be
provided to achieve the necessary
competence".
Paragraph 7.3.3
A change of wording. A note had
been added clarifying what is
included in "preservation
of product".
Paragraph 7.5.3
Formula
for
Delighting
Paragraph 8.2.2
Requirements for the audit
evidence and results had been
added. It is made clearer now that
the management is responsible to
ensure preventive and corrective
action will be taken.