SYSTEM ANALYSIS :Gathering Requirements

k.)Suggest how you could improve the above questionnaire. Redraft the questionnaire.
There are certain way could improve the above questionnaire: Personalize your questionnaire Keep your questionnaire short Make your survey page simple Be clear about privacy protections Question should be clearly written

 Leave adequate space for respondents to make comments Use simple and direct languages Give questionnaire a title that is short and meaningful to the respondent Place the most important items in the first half of the questionnaire Provide incentives as a motivation for a properly completed questionnaire If a questionnaire is more than a few pages and is held together by a staple

 l.)Questionnaire should include only open-ended question so as not to constrain the respondents. Do you agree with this statement? What are the advantages and disadvantages of having open0ended questionnaire?

Yes. This is because : Provides the opportunity for others to express themselves more openly and honestly Assists in creating a positive learning and sharing experience Allows others to share what is present for them Shows respect and interest in others.

Advantages of Open-Ended Questionnaire

Allow respondents to include more information, including feelings, attitudes and understanding of the subject. Do not allow respondents to disregard reading the questions and just "fill in" the survey with all the same answers (such as filling in the "no" box on every question).

 Allow for obtaining extra information from the respondent, such as demographic information (current employment, age, gender, etc.)

Disadvantages of Open-Ended Questionnaire

If open-ended questions are analyzed quantitatively, the qualitative information is reduced tend to lose some of their initial meaning. It is difficult to compare the meanings of the responses. The response rate is lower

m.)Suggest other techniques that can be used to get information from the sales department.
a.)Close-ended questionnaire Take less time from the interviewer Less expensive survey method More easily analyzed More likely to communicate similar meanings

b.) Mail Survey High response from study survey Cheap Information can be obtained very quickly Save time

c.) Interview Purposes of gauging to get more information and detail about sales department with directly. Face to face communication Information can be obtained very quickly

d.) JAD (Joint application design) Decreases time and costs associated with requirements elicitation process. Design technique available on the market and probably best known Easily be applied by any organization. Information can be obtained and identified very quickly Allows companies to customize their systems analysis process into even more dynamic .