Taking Care of Employees: Managing Human Resources

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Excellence in Business, 3e

Chapter 11 - 1

Human Resource Management

Acquiring Maintaining Developing

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Chapter 11 - 2

Functions of the Human Resources Department

Planning for staffing needs
Recruiting and hiring Training and development Appraising and retaining

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Chapter 11 - 3

Planning for Staffing Needs

Form business plan Estimate demand for employees Estimate supply of employees Perform job analysis Write job descriptions Write job specifications
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Forecasting Demand
Predicted sales
Expected turnover rate Workforces skill level Impending strategic decisions Changes in technology

Companys financial status

Status of key employees
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Excellence in Business, 3e Chapter 11 - 5

Forecasting Supply
Existing workers
Temporary workers Outsourcing

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Chapter 11 - 6

Evaluating Job Requirements

Job analysis Job description Job specification

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Chapter 11 - 7

Recruiting Employees
Internal searches Newspaper ads Internet ads Employment agencies Union halls Colleges Trade shows Headhunters Referrals
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How Employers and JobSeekers Approach Recruiting

Look inside the company
Networking and personal references

Employment agency or search firm

Unsolicited rsum

Newspaper or Internet want ads

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Excellence in Business, 3e Chapter 11 - 9

The Hiring Process

1. Select qualified candidates
2. Screen candidates 3. Conduct interviews 4. Evaluate final candidates 5. Check references 6. Select the best candidate
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Excellence in Business, 3e Chapter 11 - 10

Background Checks
Employment verification Criminal records check Drug screen Reference checks Education verification Motor vehicle records
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Hiring and the Law

Equal Employment Opportunity Commission Negligent Hiring Immigration Reform and Control Act

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Chapter 11 - 12

Preemployment Testing
Job-skills tests Psychological tests Drug and alcohol tests

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Chapter 11 - 13

Training and Development

Orientation Training Retraining

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Excellence in Business, 3e

Chapter 11 - 14

Appraising Employees
Periodic performance appraisals Regular written evaluations 360-degree reviews Electronic performance monitoring

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Excellence in Business, 3e

Chapter 11 - 15

Workplace Compensation
Wages
Hourly workers

Salaries
Corporate executives

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Excellence in Business, 3e

Chapter 11 - 16

Fair Labor Standards Act

Administering wages and salaries
Overtime pay
Exempt employees Nonexempt employees

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Excellence in Business, 3e

Chapter 11 - 17

Hot Compensation Issues

Lower end of pay scale
Downward pressure on benefits Downward pressure on wages

Higher end of pay scale

Compensation gap between CEO and employees Disparity between results and compensation
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Excellence in Business, 3e Chapter 11 - 18

Incentive Programs
Bonuses Commissions Profit sharing Gain sharing Pay for performance Knowledge-based pay
Excellence in Business, 3e Chapter 11 - 19

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Benefits and Services

Insurance
Retirement plans

Stock options
Family benefits

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Chapter 11 - 20

Insurance Benefits
Life and health
Dental and vision

Disability
Long-term care

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Chapter 11 - 21

Insurance Challenges
Rising premiums Level prices Flat wages

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Chapter 11 - 22

Creative Approaches to Skyrocketing Health-Care Costs

High deductibles In house clinics Employer driven quality improvements Health savings accounts Sliding scale plans Health insurance buying groups Insurance for the uninsured Wellness programs

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Chapter 11 - 23

Retirement Benefits
Employee pension plans
Defined benefits Defined contributions

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Chapter 11 - 24

Stock Option Plans

Employer benefits
Cost effective Long-term incentives

Employee benefits
Profit potential Vested interest
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Excellence in Business, 3e Chapter 11 - 25

Family-Friendly Benefits
Unpaid leave
Daycare

Elder-care

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Chapter 11 - 26

Other Employee Benefits

Vacations, holidays, and sick leave
Professional development Financial or legal counseling Wellness programs Employee Assistance Programs Corporate perks
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Excellence in Business, 3e Chapter 11 - 27

Overseeing Changes in Employment Status

Promotion
Reassignment

Termination
Retirement

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Chapter 11 - 28

Promoting From Within

Advantages
Maximizes workforce Rewards employees Boosts morale

Disadvantages
Individual competence Potential turnover Training costs
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Excellence in Business, 3e Chapter 11 - 29

Terminating Employees
Performance related
At-will employment Wrongful discharge Rank and yank

Not performance related

Business downturns Effects on employees Outplacement efforts
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Excellence in Business, 3e Chapter 11 - 30

Retiring Employees
Hiring mature workers Balancing the workforce

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Chapter 11 - 31