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MR. NELSON R. MENDOZA Psychosocial Specialists Program Manager National Mental Health Program Department of Health
Department of Health
2005
Presentation Outline
Stress
Definition Sources Effects Identification Management Modalities
MAN IS:
PHYSICAL Feels MENTAL Think s Reacts Stimuli External SOCIAL SPIRITUAL
Environment
Internal
Licensed Practical Nurse Public Relations Specialist Quality Control Inspector Computer Programmer Bank Teller
Pneumonia Tuberculosis , all forms Gastroenteritis & colitis Diseases of the vascular system Bronchitis Diseases of the heart Malignant neoplasm's Accidents Beriberi Nephritis and nephrosis
Diseases of the heart Diseases of the vascular system Pneumonia Malignant neoplasm Tuberculosis, all forms Accidents Obstructive pulmonary diseases Diarrheal diseases Other respiratory diseases Diabetes mellitus
10 Leading Causes of Morbidity (2008) 1. 2. 3. 4. 5. 6. 7. 8. 9. Acute Respiratory Infection Acute lower RTI and Pneumonia Bronchitis/ Bronchiolitis Hypertension Acute Watery Diarrhea Influenza TB Respiratory Acute Febrile Illness Diseases of the Heart
10 Leading Causes of Mortality (2005) 1. Diseases of the Heart 2. Diseases of the Vascular System 3. Malignant neoplasm 4. Pneumonia 5. Accidents 6. Tuberculosis, all forms 7. Chronic Lower Respiratory Diseases 8. Diabetes Mellitus 9. Certain conditions originating in the Perinatal Period 10. Nephritis, nephrotic syndrome and Nephrosis
10. Chickenpox
High blood Pressure High Cholesterol Imbalanced or OverEating Cigarette Smoking Weakening of Immune system
Diabetes
Pneumonia and influenza Asthma, Emphysema, Bronchitis
Mission Impossible?
STRESS - Definition
A state of body disequilibrium.
The rate of wear and tear within the body Hans Selye
Definition
Is an everyday fact of life All stress is not bad Is an individual reaction
Definition
A state where ones coping is not enough to maintain balance or equilibrium.
Automatic reaction to danger or demand
which may be physical and psychological, the resulting state may lead to illness or death Duane Hagen
Definition
A major cause of low productivity, high absenteeism, bad judgment, misallocation of resources and poor moral.
Robert Axles
PERCEPTION
G.A.S.
BODY IN ACUTE TENSION (Temporary Imbalance)
INACTION
THREAT
When the body has a demand placed on it or perceives a threat, it responds physically with the fight or flight responses
Danger/threats
Mind quickly assesses
sends messages throughout the body via the central nervous system
Stress
When a stressful event or situation occurs, the mind quickly assesses its significance and sends messages throughout the body via the central nervous system. Energy is rapidly distributed throughout the body by the bloodstream and the body's resources are mobilized to defend itself against the perceived threat. The level of your stress in a situation depends on the intensity of meaning you attach to the source of the stress.
Blood Pressure
Breathing rate
Muscle blood
flow
Energy to handle
perceived threat
Flight or
Fight Response
Heart rate Blood clotting agents White blood count Body metabolism
E F F I C I E N C Y
JOY OF STRESS
STRESS
To find where you are on this graph, simply ask one question: Will the added stress of a new responsibility at work or at ho me ( no matter how small) increase my efficiency, or decrease it? To make the best use of your energy, make sure your tasks are essential t o your health, wealth, and happiness, and not a waste of time.
BECOMING ANGRY
Unexpected Reality Unconscious Need/Value
Expectation
Behavior
Object of Satisfaction
(Frustration)
(Anxiety)
ANGER
(Kanapi, Juan Jr. 1986. The Basic Elements of the Experience of Anger. Unpublished thesis. Ateneo de Manila University. Q.C.)
Widows and widowers are more likely than others their age to become ill and die (especially after the death of their spouse) More wives than husbands have felt they were about to have a nervous breakdown, have experience more intense anxiety, and report feelings of inadequacy, depression, and phobia Compared with non-employed housewives, working wives are happier, communicate better than their husbands, report feeling better physically and mentally, and are more satisfied with their marriages and life in general. Compared with husband of non-employed wives, husbands of working wives are less happy, experiencing greater job pressures, poorer health and more dissatisfaction with their jobs and marriages.
The ages of greatest stress-related ailments are 15-35 and 55-65 The poor are more likely to experience all types of distress than middle-class or wealthy persons. Teenagers with high-achievement pressures from parents are specially likely to be hypertensive. Urban dwellers have more stress related illnesses than rural dwellers. Parents with young children report more feelings or pressure and stress than any other age or maritalstatus group Blue collar workers experiences more boredom, stress related illness and job dissatisfaction than white-collar workers.
Depression is up to twice as common among women as men. Migrants from rural areas to the city are more likely to experience stress-related illness and death than are non-migrants Families that move a greater deal are specially likely to experience suicide, ulcers, separation and emotional breakdown The unemployed are more likely than the employed to experience suicide ulcers, divorce, and emotional breakdown.
Sources of Stress
1) Personal 2) Family 3) Occupational 4) Environmental
Personal
1) Minor annoyances 2) Adverse life experiences 3) Major life changes 4) Extreme life experiences
Family
1) Spouse/Parents 2) Children/Siblings 3) In-Laws/Other relatives 4) No house help
Occupational
1) Physical Environment 2) Interpersonal Relationship 3) Organizational
Organizational
1) Role Demands 2) Task Demands 3) Benefits 4) Promotion/Demotion/Stagnation
Environmental
1) Peace and Order Situation 2) Socio-economic 3) Political
Challenge energizes us psychologically and physically, and it motivates us to learn new skills and master our jobs. When a challenge is met, we feel relaxed and satisfied. Thus, challenge is an important ingredient for healthy and productive work.
a little bit of stress is good for you.
stress
stress
stress
But if
the challenge has turned into job demands that cannot be met relaxation has turned to exhaustion sense of satisfaction has turned into feelings of stress
Three-fourths of employees believe the worker has more on-the-job stress than a generation ago.
- Princeton Survey Research Associates
Problems at work are more strongly associated with health complaints than are any other life stressormore so than even financial problems or family problems.
- St. Paul Fire and Marine Innsuance Co.
"Well, I really miss you guys," she said. "I'm afraid I jumped from the frying pan into the fire. In my new job, the computer routes the calls and they never stop. I even have to schedule my bathroom breaks. All I hear the whole day are complaints from unhappy customers. I try to be helpful and sympathetic, but I can't promise anything without getting my boss's approval.
Most of the time I'm caught between what the customer wants and company policy. I'm not sure who I'm supposed to keep happy. The other reps are so uptight and tense they don't even talk to one another. We all go to our own little cubicles and stay there until quitting time. To make matters worse, my mother's health is deteriorating. If only I could use some of my sick time to look after her. No wonder I'm in here with migraine headaches and high blood pressure. A lot of the reps are seeing the employee assistance counselor and taking stress management classes, which seems to help. But sooner or later, someone will have to make some changes in the way the place is run."
Heavy workloads, infrequent rest breaks, long work hours and shift work; hectic and routine tasks that have little inherent meaning, do not utilize workers' skills, and provide little sense of control.
Example: David works to the point of exhaustion. Theresa is tied to the computer, allowing little room for flexibility, self-initiative, or rest.
Management Style.
Lack of participation by workers in decision- making, poor communication in the organization, lack of family-friendly policies.
Example:
Theresa needs to get the boss's approval for everything and the company is insensitive to her family needs.
Poor social environment and lack of support or help from coworkers and supervisors.
Example: Theresa's physical isolation reduces her opportunities to interact with other workers or receive help from them.
Work Roles.
Conflicting or uncertain job expectations, too much responsibility, too many "hats to wear.
Example: Theresa is often caught in a difficult situation trying to satisfy both the customer's needs and the company's expectations.
Job insecurity and lack of opportunity for growth, advancement, or promotion; rapid changes for which workers are unprepared.
Example: Since the reorganization at David's plant, everyone is worried about their future with the company and what will happen next.
Environmental Conditions.
Unpleasant or dangerous physical conditions such as crowding, noise, air pollution, or ergonomic problems.
Example: David is exposed to constant noise at work.
Why be stressed:
The interplay of several variables which largely determines what happens to a person or family when stressors or problems are encountered.
These variables include: 1) the hardships associated with the condition or event,
Perception
"Seeing is believing. I wouldn't have seen it if I hadn't believed it."
(Ashleigh Brilliant)
3. Decision-making
4. Stress Management
When humans get data (information) from any of their senses, they "perceive" it. That is, they make some sense or meaning of it; they interpret; they define situations and events; they make inferences and draw conclusions.
EUSTRESS
Eustress or positive stress occurs when your level of stress is high enough to motivate you to move into action to get things accomplished.
DISTRESS
Distress or negative stress occurs when your level of stress is either too high or too low and your body and/or mind begin to respond negatively to the stressors.
PHYSICAL ENVIRONMENT
Noise, uncomfortable chair, smoke-filled surrounding undisciplined people, etc.
COGNITION VS EMOTION
NORMAL
STRESS
NORMAL
The sympathetic and parasympathetic system are activated The Sympathetic Nervous System stimulates catecholamine release of the adrenals .
Flight reactions cause adrenaline secretion
(Signs/Symptoms of Stress)
Headaches Sleep disorders (e.g. insomnia, oversleeping, early awake) Lower back pains, Clenching the jaws or grinding teeth Constipation, diarrhea, colitis, indigestion or ulcer Skin rashes Muscle aches (especially neck & shoulders) Hypertension or heart attack Excessive perspiration Appetite change (Physical Symptoms of Stress)
Inappropriate distrust of others Blaming others Missing appointments or canceling them on short notice Faultfinding and verbal attacking Overly defensive attitude Giving others the silent treatment
(Interpersonal Symptoms)
Intellectual Symptoms
Trouble concentrating Difficulty in making decisions Forgetfulness Confusion Poor memory & recall Excessive daydreaming Preoccupation with a single thought or idea Loss of sense of humor Decreased productivity,lower quality of work Increased number of errors Poor judgment
Anxiety or worry Depression or cries easily Mood swings Irritability Nervousness Lowered self-esteem or feelings of insecurity Increased sensitivity or feeling easily hurt Angry outburst Aggression or hostility Feeling emotionally drained or burned out (Emotional Symptoms)
Secondary Appraisal
Evaluation of Coping Resources
Physical Social Psychological Material
Contingencies
FLAMEOUT
A preventable and treatable condition which occurs when the need for periodic rest. Food, exercise and relaxation is overlooked or ignored. Also known as Rapid Onset Burnout
BURNOUT
A state of mental, emotional and physical exhaustion, characterized by changes attitudes towards work colleagues and clients.
Dont waste your Health to gain WEALTH otherwise at the end you will loose all your wealth to gain back your HEALTH.
Your problems are not your problems. How your problem affect you your attitude is your problem. Fix that and your problems are no problem.
Publ i c Sc r ut i ny
Organizational S tre s s
Myth: All alcoholics are skid-row drunks. Reality: Many alcoholics hold high-level jobs and function well at work for years before their performance is noticeably affected by drinking. Myth: If an alcoholic can stop drinking, he or she doesnt have a problem. Reality: Abstinence is not a sign that someone is free of alcoholism. Alcoholics Anonymous (AA) calls these abstainers dry drunks because they have no real understanding of their condition, no new ways to cope, and are almost certain to fall off the wagon. Myth: Alcoholics drink every day. Reality: Alcohol abuse patterns vary. Some people get drunk daily, and others only on the weekends. Some stay sober for months and then go on a long binge.
From E. Kirschman, I Love a Cop: What Police Families Need to Know, 1977.
Depression Significant loss actual or threatened Substance abuse Previous suicide attempts or threats Marked change in personality Giving things away Reckless behavior Anniversary reactions Reunion fantasies
Domestic Abuse
Domestic abuse exists along a continuum from verbal abuse to
physical violence.
All controlling behaviors are reasons for concern and for the potential victim to seek help. Domestic abuse is not about anger. All couples get angry and fight. Domestic abuse may be related to PTSD, substance abuse, poor coping or personality. It is the abusers responsibility to control his/her behavior and get help for stress or substance related problems. It is the victims responsibility to look after his/her own safety and the safety of his/her children. Toll free national hot line is 800-799-SAFE.
Organizational Support For Family Friendly Policies. Mental health benefits (EAP) Peer Support Program CIS intervention resources Police Chaplains Flexible assignments Rotation policies Child care
Social Support system: Family Friends inside/outside police work. Religious communities Social groups Each other
Keep this time sacred and free from interruption. Decide how you want to spend this time. If you disagree, problem solve so that you both win. Use this time to actively listen to each other.