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Overview
1. What is a Process Flow Diagram (PFD)? 2. Why do you need a PFD? The ISO 9001:2000 requirements.
3. Varying degrees of PFD complexity It depends on what you do! 4. Getting Started: Define your business processes.
What is a PFD?
Process flow diagrams are illustrations of key business processes and their interactions.
Planting
out
Young crop (with weeds)
in
Crop Management
out
Mature, healthy crop
in
Harvest
This simple PFD contains 3 general Processes The output of one process is often an input to The You interaction between processes is of the the next. could also think of the a PFD in terms sequence, or order, which they occur. material flow throughout the in production line.
a) identify the processes needed for the quality management system and their application throughout the organization (see 1.2);
b) determine the sequence and interaction of these processes; c) determine criteria and methods needed to ensure that both the operation and control of these processes are effective; d) ensure the availability of resources and information necessary to support the operation and monitoring of these processes; e) monitor, measure and analyze these processes; and f) implement actions necessary to achieve planned results and continual improvement of these processes.
We are going to build on the previous example by adding some pre-planting and post-harvest processes.
Tillage
Planting
Crop Management
Storage
In this example the color coded arrows distinguish product that is shipped: Immediately after harvest, OR click Packaging Processing
Following packaging (and possibly storage), OR click Following processing (and possibly packaging and/or storage)
Slow Down?!?!
Dont worry, you are going to start with the basics Lets get rid of the fancy stuff for now
Tillage
Planting
Crop Management
SHIPPING TO CUSTOMER
Storage
Packaging Processing
Tillage
Planting
Crop Management
What about
Seed Purchases Crop planning Hiring seasonal staff
SHIPPING TO CUSTOMER
Financials
Equipment Maintenance
Just to name a few. You are very busy. Take some time to
make a list all of the things that you do as part of your farming operations.
YOUR list may include some of the processes shown below. Your
processes may then be grouped into categories
Resource Management Management Responsibilities planting Harvest and conveyance Product Realization Measurement and Analysis pest control
financials
Processing and packaging storage and shipping
infrastructure
crop planning
fertilizer application
Management Responsibility
Customer communication Crop planning
Resource Management
Purchases Equipment/infrastructure maintenance hiring staff/training
Building your own PFD: Our first example PFD included only Product Realization Processes. What do you do before your start farming?
What Hmmm category There may from be the another ISO Process interaction Model of a QMS these do these processes. processes belong maysome set to? Good But Now wait that You How you need know do a you plan! what decide you what are working tobetween produce? towards, You will youneed probably toYou have some Hint: Who of your is responsible objectives based for each on your customer requirements (e.g., delivery objectives gather in mind this information with respect before to step? your planning cropping your season crop. (e.g., yields, profits). dates). Tillage ISO Planting Crop Harvest and Remember, requires you to establish and document measurable objectives. Management conveyance SHIPPING TO CUSTOMER
Crop Planning
Identify legal requirements with respect to the product and/or production processes
Set Objectives
OK now that you have a plan, what do you still need to do before the growing season?
What You need will Section also to obtain have of the to RESOURCES ISO manage for Model HUMAN in order do RESOURCES, to these produce processes your which belong includes according to??? hiring to and your plan, and taking care of the Process equipment/infrastructure that you crop already have your customers requirements, and your objectives. This requires purchasing material training resources
Purchasing
(supplies, seed, equipment)
The next Section of the ISO Process Model is the PFD that we started with earlier. What is this section called???
Tillage
Planting
Crop Management
SHIPPING TO CUSTOMER
At theSection What end of the of the growing ISO Process seasonModel you all of should these do these be evaluations evaluating processes should belong the: beto??? part of your MANAGEMENT REVIEW. This will help you to plan and IMPROVE your QMS for next year!
b) efficiency of your processes a) quality of your products
Corrective Actions
MANAGEMENT REVIEW
customer requirements
Crop Planning
legal requirements
Set Objectives
Purchasing
Tillage
Staff Training
hiring
MANAGEMENT REVIEW
SHIPPING
Corrective Actions
Customer and Schedule KEY POINTS Contract Set Objectives cropping Crop Planning establishment Services Crop Plan
Assemble Supplies/Equipment
Hire/Train Staff
The PFD Purchase includes seed, processes Equipment (boxes) and their interactions supplies and maintenance Hire/Train Staff (arrows). equipment Your PFD should be unique to your farm business Make sure Plant Crop Provide contracted Tillage and you include what you do! Crop Management The level Pest of detail is also dependant on your needs:
management
Transport
Fertilize Harvest
Internal It may be simpler that our 1st example (i.e., a linear Audits Harvest chronological flow of processes Customer Crop yield data
Or a more complex web of Product and Process Conveyance Shipping Internal Audit of Evaluation and services QMS products Or it may be fancy
Packaging Storage Processing
and multiple
Management Review
scrap
Financials
Corrective/Preventive Actions
Return to top
ID Legal Requirements
ID Environmental Aspects
Use the information to plan Objectives and Targets Alternatives Evaluation Emergency Preparedness
Production Resources
Management Review
Internal Audit
Product Quality
Corrective Action