Introduction to Organizational Behavior

What is an Organization?

An organization is a collection of people who work together to achieve individual and organizational goals

Individual goals Organizational goals

What is Management?

Management is the process of planning, organizing, leading, and controlling an organizations human, financial, material, and other resources to increase its effectiveness

Four Functions of Management

Planning Organizing

Decide on organizational goals and allocate and use resources to achieve those goals

Establish the rules and reporting relationships that allow people to achieve organizational goals

Controlling

Evaluate how well the organization is achieving goals and take action to maintain, improve, and correct performance

Leading

Encourage and coordinate individuals and groups so that they work toward organizational goals

Mintzbergs Managerial Roles

Managerial Skills
Skills Levels Duties & Responsibilities

Conceptual Top

The ability to analyze and diagnose a situation The ability to understand, and control the behavior of other people and groups.

Human Skills

Middle

Supervisory Technical

Job-specific knowledge and techniques.

What is Organizational Behavior?

OB studies what people do in an organization and how that behavior affects the performance of the organization.

Goals of Organizational Behavior

Explain, predict, and control human behavior

The field of OB seeks to replace intuitive explanations with systematic study

Intuition VS Systematic Study

Intuition
-Gut feelings -Individual observation -Common sense

Systematic Study
-Looks at relationships -Scientific evidence -Predicts behaviors

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Contributions of Different Disciplines

Discipline Psychology Unit of Analysis Individual Sociology

Output

Social Psychology

Group

Organizational Behavior

Anthropology Organization Political Science

Components of Organizational Behavior

Organizational Level

Group Level
Levels of Analysis

Individual Level

Organizational Behavior: A Framework

ENVIRONMENT INDIVIDUAL PROCESSES Personality Perception Values and Attitude Learning and Reinforcement Work Motivation Work Stress ORGANIZATIONAL PROCESSES CHANGE PROCESSES Nature of Planned Organizational Change Approach to Planned Organizational Change Organizational Culture Power and Political Behavior Job Design Organizational Design Decision-making INTERPERSONAL AND TEAM PROCESSES Dynamics within teams Leadership Interpersonal Communication Leadership and Negotiation

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Things affected by Organizational Behavior

Productivity

What factors influence the effectiveness and efficiency of individuals Absenteeism is not all bad Having too high employee absent rate will affect productivity Not all turnover is bad High turnover ratein some degree affect productivity, particularly 4 the hospitality industry

Absenteeism

Turnover

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 Organizational citizenship behavior (OCB)

organization

Not part of an employee's formal job requirements Promotes the effective functioning of the

Job satisfaction

Unhappy employeeswhat else can you say?

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Examples of Organizational Citizenship

Helping others on one's work team Volunteering for extra job activities Avoiding unnecessary conflicts Making constructive statements about one's work group and the overall organization

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Things Effecting Organizational Behavior

Individual

Age, gender, personality, emotion, values, attitude, ability Perception, individual decision making, learning, and motivation Norm, communication, leadership, power, politics Organizational culture, HR practices

Group

Organization system

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THANK YOU

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