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Introduction to OB

What is an Organization? An organization is a consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals. What is Organizational Behaviour? Organizational behaviour is a field of study that investigates the impact that individuals, groups, and structure have on behaviour within organizations, for the purpose of applying such knowledge toward improving an organizations effectiveness.
Introduction to OB Dr. M. Chaudhuri 1

Organizational Behaviour: A Framework


The behaviour of people The process of Management The organizational context Organizational processes and the execution of work Interactions with the external environment of which the organization is a part Organizational implications in terms of performance and effectiveness
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Why Study OB?


Behaviour is generally predictable, and the systematic study of behaviour is a means to making reasonably accurate predictions. Intuition is a gut feeling not necessarily supported by research. Systematic study involves looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.
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Management Functions
Planning
It is a process that includes defining goals, establishing strategy, and developing plans to coordinate activities.

Organizing
This is the process of determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.

Leading
This function includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.

Controlling
This includes monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.
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Management Roles
Interpersonal Roles
1. Leadership hiring, training, motivating, disciplining 2. Figurehead ceremonial and symbolic duties 3. Liaison contacting people (i/o) for information

Informational Roles
1. Monitor collecting information from environment 2. Disseminator transmitting information within org. 3. Spokesperson representing organization to outsiders

Decisional Roles
1. 2. 3. 4.
Introduction to OB

Entrepreneur initiating new projects to improve perf. Disturbance Handler correcting and solving problems Resource Allocator human, physical and monetary Negotiator bargaining to gain advantages
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Management Skills
Technical Skills
The ability to apply specialized knowledge or expertise.

Human Skills
The ability to work with, understand, and motivate other people, both individually and in groups.

Conceptual Skills
The mental ability to analyze and diagnose complex situations. This includes looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.

Introduction to OB

Dr. M. Chaudhuri

Disciplines Contributing to OB
Psychology
Perception Learning Motivation Emotions Personality Training Leadership Effectiveness Job Satisfaction Individual Decision Making Performance Appraisal Attitude Measurement Employee Selection Work Design Work Stress

Introduction to OB

Dr. M. Chaudhuri

Disciplines Contributing to OB (Contd.)


Sociology
Group Dynamics Work Teams Communication Power Conflict Intergroup Behaviour Formal Organization Theory Organizational Change Organizational Culture
Introduction to OB

Social Psychology
Behavioural Change Attitude Change Communication Group Processes Group Decision Making

Dr. M. Chaudhuri

Disciplines Contributing to OB (Contd.)


Anthropology
Comparative Values Comparative Attitudes Cross-cultural Analysis Organizational Culture Organizational Environment
Introduction to OB

Political Science
Conflict Power Intraorganizational Politics

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Challenges and Opportunities for OB



Introduction to OB

Responding to Globalization Managing Workforce Diversity Improving Quality and Productivity Responding to the Labour Shortage Improving Customer Service Improving People Skills Empowering People Coping with Temporariness Stimulating Innovation and Change Helping Employees Balance Work/Life Conflicts Improving Ethical Behaviour
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Developing an OB Model
Dependent Variables Productivity
Effectiveness Efficiency

Absenteeism Turnover Deviant Workplace Behaviour Organizational Citizenship Behaviour Job Satisfaction

Introduction to OB

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Developing an OB Model (Contd.)


Independent Variables Individual Level Group Level Organization Systems Level Contingency Model Very few Absolutes

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Session wise Syllabus


S. No. Topics 1 Introduction to OB Sessions 2

2 3 4 5 6 7 8 9
Introduction to OB

Personality Values and Attitudes Perception and Attribution Emotional Intelligence Motivation Work Stress Foundations of Group Behaviour
Work Teams
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2 2 2 2 5 1 1 2
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Session wise Syllabus


S. No. Topics Sessions

10
11 12

Leadership
Power and Politics Conflict and Negotiation

5
2 3

13
14 15

Organization Structure
Work Design and Technology Organizational Culture

4
2 3

16

Organizational Change Total


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2 40
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Introduction to OB

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