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What is an Organization? An organization is a consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals. What is Organizational Behaviour? Organizational behaviour is a field of study that investigates the impact that individuals, groups, and structure have on behaviour within organizations, for the purpose of applying such knowledge toward improving an organizations effectiveness.
Introduction to OB Dr. M. Chaudhuri 1
Management Functions
Planning
It is a process that includes defining goals, establishing strategy, and developing plans to coordinate activities.
Organizing
This is the process of determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.
Leading
This function includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.
Controlling
This includes monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.
Introduction to OB Dr. M. Chaudhuri 4
Management Roles
Interpersonal Roles
1. Leadership hiring, training, motivating, disciplining 2. Figurehead ceremonial and symbolic duties 3. Liaison contacting people (i/o) for information
Informational Roles
1. Monitor collecting information from environment 2. Disseminator transmitting information within org. 3. Spokesperson representing organization to outsiders
Decisional Roles
1. 2. 3. 4.
Introduction to OB
Entrepreneur initiating new projects to improve perf. Disturbance Handler correcting and solving problems Resource Allocator human, physical and monetary Negotiator bargaining to gain advantages
Dr. M. Chaudhuri 5
Management Skills
Technical Skills
The ability to apply specialized knowledge or expertise.
Human Skills
The ability to work with, understand, and motivate other people, both individually and in groups.
Conceptual Skills
The mental ability to analyze and diagnose complex situations. This includes looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.
Introduction to OB
Dr. M. Chaudhuri
Disciplines Contributing to OB
Psychology
Perception Learning Motivation Emotions Personality Training Leadership Effectiveness Job Satisfaction Individual Decision Making Performance Appraisal Attitude Measurement Employee Selection Work Design Work Stress
Introduction to OB
Dr. M. Chaudhuri
Social Psychology
Behavioural Change Attitude Change Communication Group Processes Group Decision Making
Dr. M. Chaudhuri
Political Science
Conflict Power Intraorganizational Politics
Dr. M. Chaudhuri
Responding to Globalization Managing Workforce Diversity Improving Quality and Productivity Responding to the Labour Shortage Improving Customer Service Improving People Skills Empowering People Coping with Temporariness Stimulating Innovation and Change Helping Employees Balance Work/Life Conflicts Improving Ethical Behaviour
Dr. M. Chaudhuri 10
Developing an OB Model
Dependent Variables Productivity
Effectiveness Efficiency
Absenteeism Turnover Deviant Workplace Behaviour Organizational Citizenship Behaviour Job Satisfaction
Introduction to OB
Dr. M. Chaudhuri
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Introduction to OB
Dr. M. Chaudhuri
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Introduction to OB
Personality Values and Attitudes Perception and Attribution Emotional Intelligence Motivation Work Stress Foundations of Group Behaviour
Work Teams
Dr. M. Chaudhuri
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Leadership
Power and Politics Conflict and Negotiation
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Organization Structure
Work Design and Technology Organizational Culture
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Introduction to OB