Professional Documents
Culture Documents
For
SCHOOLS
1
Service
Input
Output
ORGANIZATION WITH LOUSY MANAGEMENT
Resources
Upgrading :
Service
ISO 9000
5
A BRIEF INTRODUCTION TO
ISO 9000
Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships
8
10
Self-manageable P-D-C-A
Plan
what you do Do what you planned & record what you did Check the results Act on the difference
11
CUSTOMER SATISFACTION MANAGEMENT SUPPORTS RESOURCES MANAGEMENT PROCESS MANAGEMENT RESULTS ANALYSIS
CONTINUOUS
IMPROVEMENT
12
13
14
15
16
17
21
23
24
26
26
Stages
Setting
up Steering Committee Design of Management System Training all Staff Setting up documentation system Implementation Monitoring & Evaluation
27
27
Stages
Internal
Q Audit
Surveillance
28
28
Self-manageable
Plan
what you do Do what you planned Record what you did Check the results Act on the difference
29
Standardized
Clearly
30
Systematic
Inter-relationship Comprehensive Team
of elements
work
31
Customer-oriented
Needs
32
Objectively assessed
Internal
33
Clearly Documented
Data
34
35
Top management shall provide evidence of its commitment to the development and improvement of the quality management system by: d) Ensuring the availability of necessary resources
36
Functions and their interrelations within the organization, including responsibilities and authorities, shall be defined and communicated in order to facilitate effective quality management.
37
The organization shall ensure communication between its various levels and functions regarding the processes of the quality management system and their effectiveness.
38
The organization shall determine and provide, in a timely manner, the resources needed a) To implement and improve the processes of the quality management system, and b) To address customer satisfaction.
39
Personnel who are assigned responsibilities defined in the quality management system shall be competent on the basis of applicable education, training, skills and experience.
40
42
The organization shall control its purchasing processes to ensure purchased product conforms to requirements. The type and extent of control shall be dependent upon the effect of subsequent realization processes and their output.
43
Purchasing documents shall contain information describing the product to be purchased, including where appropriate: - personnel
45
THANKS!
46
Any Questions ?
?
?
?
47
THE END
48
:)
49