Interpersonal skills

05/05/09

prpoint@vsnl.com

home back next

 Why Interpersonal skills
needed?
To improve
■ Relationship

■ Working environment

■ Leadership skills

■ Productivity

■ All round success

05/05/09 ■ Liking by others

prpoint@vsnl.com

home back next

 Interpersonal skills

Personality development

05/05/09 Leadership skills

prpoint@vsnl.com

home back next

 What are the inputs?

■ Listening
■ Verbal communication (oral and
written)
■ Non verbal communication
■ Managing criticism
■ Giving praise
05/05/09 ■ Managing conflict situation
prpoint@vsnl.com

home back next

 Listening

■ Time spent on speaking, writing

and listening
■ Active listening
■ Avoid attitudinal barriers –
prejudice, preoccupation, casual
attitude, egocentrism
05/05/09 ■ Alert to all cues and give feedback
prpoint@vsnl.com

home back next

 Verbal communication

■ Oral and written

■ Empathise
■ Alert to feedback – eye contact
■ Clarity
■ Be interesting
■ Delivery of your oral
05/05/09 communication
prpoint@vsnl.com

home back next

 Non verbal communication

■ Body language
■ Rate of speech
■ Voice pitch
■ Pronunciation
■ Postures, gestures
05/05/09
■ Facial expressions
prpoint@vsnl.com

home back next

 offering constructive
criticism
■ Understand why you are
making critical remark
■ Understand other person’s
perspective - empathise
■ Criticise behaviour and not
05/05/09 person
prpoint@vsnl.com

home back next

 offering constructive
criticism
■ Avoid sounding judgemental
■ Avoid critical overload – avoid
several complaints at a time

05/05/09

prpoint@vsnl.com

home back next

 Responding to criticism

■ Recognise value of criticism

■ Understand the perspective of
the person criticising
■ Understand accurately the
criticism – check out non
05/05/09 verbal cues
prpoint@vsnl.com

home back next

 Responding to criticism

■ Maintain your authority to

make your decisions
■ Seek constructive changes to
the behaviour that prompted
criticism
■ Communicate clearly how you
05/05/09
feel about the criticism
prpoint@vsnl.com

home back next

 Giving praise

■ Power of praise – motivation

■ Make praise specific – praise
progress – timed properly
■ Be sincere and honest
■ Never overdo praise
05/05/09

prpoint@vsnl.com

home back next

 Managing conflict situation

■ Disagreements due to seeing,

hearing and interpreting
differently
■ Badly managed conflict
damages relationship
■ Resolve conflict – win win
05/05/09
situation
prpoint@vsnl.com

home back next

 To become a good leader

■ Good interpersonal skills

■ Be proactive
■ Effective oral and written
communication skills
■ Organising works effectively –
discipline in work situation –
05/05/09
Planning and execution
prpoint@vsnl.com

home back next

 To become a good leader

■ Taking timely decisions –

delayed decisions cause
damages
■ Always positive thinking –
using positive words
05/05/09

prpoint@vsnl.com

home back next

 Case studies

Can we discuss some case

studies – avoid names –
discuss only issues or
problems
05/05/09

prpoint@vsnl.com

home back next

 Thank you

05/05/09

prpoint@vsnl.com

home back next