Professional Documents
Culture Documents
CONTROLLING
Use of a formal authority
involves assisting,
monitoring, and evaluating individual and group performance.
Functions of Control
serves both as a means and
an end;
promotes effective use of
resources,
provides professional
reinforcements and
Principles of Controlling
Post-Action Control controlling as the task or function is being performed or may have been performed and correcting deviations from standards or plans
Types of Control
Feedforward Controls
Feedback Controls focus on the result of operations; guide future planning, inputs, and process designs
effective
When control standards are inflexible or
system
Acceptability of those who will enforce decisions Flexibility of the enforcers and implementers to
Timeless
Cost effectiveness Understandability Balance between objectivity and
subjectivity
Coordinated with planning, organizing and
leading
measured, and give an idea of the level of performance that managers can expect of a person
a.
b.
Resource Controls
o
o
yield controls
c.
achieving the organizations profit motive; budget allocate resource consumption d. Operations Control assess how
efficiently and effectively an organizations transformation process create good and services
e.
mathematical methods and procedures to determine whether production operations are being performed correctly, to detect any deviations, and to find and eliminate their causes f. The Just-in-Time (JIT) System timely
application of medical for the illness of a patient, and purchased materials just in time to be transformed into parts
Technique for Monitoring and Measuring Service: a. Nursing Rounds pay particular attention to issues of patient care and nursing practice b. Quality and Assurance monitor compliance with established standards c. Nursing Audit consist of documentation of the quality of nursing care in relation to standards
a.
determines variation
a.
Technique (PPERT) matrix that uses network of activities represented in a chart b. Benchmarking seeks out the best so as to
improve performance
a.
b.
its functions, goals and objectives to be accomplished and its specific activities to ensure quality performance c. Take necessary action find the cause of deviation
is never finished
2. Controlling often leads to management
4.
5.
1. Market control relies on budgets and rules 2. Bureaucratic control 3. Clan control 4. Self-control
1. Trait rating Scale method of rating a person against a set standard 2. Job Dimension Space focuses on job
4.
5.
practice
6. Self- Appraisal allows employee to
1.
based on the raters first impression of the rate 2. Logical Error based on first impression
of the rater to the rate 3. Central Tendency Error rates the staff as
average
4.
5.
6.
2.
3.
care
1. win
2.
3.
4.
5.
workers, chasing customers away, gossiping about the firm to the people in the community 6. Playing one Manager Off against
Another exploiting lack of communication among managers, asking a second manager if dont like the answer from the first manager