SEMINAR 1

UNDERSTANDING AND DEPLOYMENT OF ISO 9001:2008

Topic Outline
Objectives

of the topic Fundamentals and vocabulary of ISO 9001:2008 ISO background ISO 9001:2008 Requirements Description ISO 9001:2008 Deployment

Objectives of the Topic

At the end of this topic you should be able to: Understand what is ISO 9001:2008 Standard; Comprehend ISO vocabulary; and Understand ISO 9001:2008 Requirements.

SECTION 1: Fundamentals and Vocabulary of ISO 9001:2008

What is Quality?

3-5

ISO Definition on Quality

degree

to which a set of inherent characteristics fulfills requirements -------------------------------------------------------- Conformance to customer specification Meeting customer expectations Trouble-free No problems Zero defects

Hormuud Definition of Quality

Producing high quality of services with minimum costs. High quality of service:

Meet

customer expectation Adopt latest technology Zero Defects

Hormuud Definition of Quality

Producing high quality of services with minimum costs. Minimum Cost:

Effective

Business Strategy Efficient Processes High skilled staff

Quality Control (QC) & Quality Assurance (QA)

QC

is part of quality management focused on fulfilling quality requirements --------------------------------------------------------- QA is part of quality management focused on providing confidence that quality requirements will be fulfilled.

Difference Between QA and QC

What How

QC

QA

Quality Management System (QMS) & Top Management

is management system to direct and control an organization with regard to quality Top Management is person or group of people who directs and controls an organization at the highest level
QMS

VALUE OF DOCUMENTATION
Achievement

of conformity to customer requirements and quality improvement Provision of appropriate training Repeatability & traceability Provision of objective evidence Evaluation of the effectiveness & continuing suitability of the quality management system.

QUALITY MANAGEMENT PRINCIPLES

1.
2. 3. 4. 5. 6. 7. 8.

Customer Focus Leadership Involvement of People Process Approach System Approach to Management Continual Improvement Factual Approach to Decision-Making Mutually Beneficial Supplier Relationship

What is a process?
Activity that transforms input into output

Input

Activity

Output

Resource: Qualified People Right Facilities Proven Method

Results: Quality Products Quality Services Customer Satisfaction

Process Characteristics
Process Characteristics Has an owner Is defined Is documented Linkages are established Is monitored Records maintained

SECTION 2: ISO 9000Background

ISO

International Organization for Standardization Headquarter- Located in Geneva, Switzerland Word derived from Greek ISOS Meaning EQUAL

Mission of ISO
To

promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods services. To develop cooperation in the spheres of intellectual, scientific, technological and economic activity.

Revision of ISO 9000 Standard

ISO 9000 International Standards are revised at least every 5 years

ISO/ TC 176 established in 1976

ISO 9000 Series (1987)

ISO 9000 Series (1994) ISO 9000 Series (2000) ISO 9000 Series (2008)

SECTION #3 Model of ISO 9000 and its Certification

ACCREDITATION & CERTIFICATION BODY

International Accreditation Forum (IAF) e.g. Pacific Accreditation Cooperation(PAC), Europe Accreditation Cooperation(EA), Japanese Accreditation Body

Accreditation Body

Certification Body

Strategic Quality Consultant (SQC)

Company

Hormuud Telecom Somalia

IMPLEMENTATION OF ISO STANDARD

Write what you do: (Mission, responsibilities, goals, process steps, processes or work descriptions, etc.)

Do what you wrote: (Perform to the point to obtain desired results, document and implement processes and record the results.) Prove it, show evidences & records: (Show the documented processes and recorded results.)

END!