Professional Documents
Culture Documents
Agenda
Why Outsource? Delegation v. Outsourcing Legal Outsourcing Today Guidelines for Success The Future
Why Outsource
Cost Skills availability Quality Turnaround
Delegation v. Outsourcing
Delegation
Common once a firm has more than a few lawyers Legal and non-legal tasks
Administrative Delegation
Secretaries Landlord Facilities
Substantive Delegation
Delegation v. Outsourcing
Admin
Substantive
Delegation outside the firm is not so different than in the firm Both require process, control, and QC
Administrative Outsourcing
Payroll Insurance and benefits Document keying Facilities Travel Catering IT Secretarial
Substantive Outsourcing
Objective coding Legal research E-discovery
Domestic Locations
Big cities Small cities Nearshoring
Offshore Locations
Chile Hong Kong
India
Why Offshore?
Talent Availability Cost Turnaround
Offshore Examples
Contracts Dictation + transcription Document review Due diligence IP Legal research Litigation support Secretarial
Whos Offshoring
Corporations Law firms Owned, captive, vendor
Examples
Corporations
Accenture, American Express, General Electric, Microsoft, Morgan Stanley, Motorola, and Oracle
Allen & Overy, Clifford Chance, Bickel & Brewer, Milbank, Orrick 70 vendors at Prism list
Law firms
Vendors
Guidelines - 1
Guidelines - 2
Ramp up slowly
Test, test, test Verify deliverables
Risks
Performance Quality But compare to alternatives!
The Future
Limitations
What limits? Talent Transaction costs
Issues
Ethics QC Marking-up rates Where is the line?