LAND BANK

OF THE

PHILIPPINES
 LANDBANK

PART I
Brief description of the firm

Name : Land bank of the Philippines

Location : CMS Building National Highway Tagum City
Nature of Business : Banking Industry
Area of Operation : Provinces of Davao del Norte and
Compostela Valley
 LANDBANK

In August 2009, LANDBANK turned 46. For

us, this milestone served not only as proof
of our resiliency and staying power, but also
as a testament to the many years we spent
fulfilling our unique mission as the country’s
premier development oriented financial
institution.
 LANDBANK

In 1963, LANDBANK was created to serve as the

financing arm of the agrarian reform program.
Upholding this landmark piece of legislation,
which aimed to uplift poor landless farmers, was
the bank’s core mission during its founding years.
Through focused and dedicated stewardship,
LANDBANK has since evolved to become the
country’s most significant countryside financial
institution and the government’s reliable partner in
nation building.
 LANDBANK

Through it all, armed with well thought-

out and clearly communicated
strategies, LANDBANK managed to
make its most profitable year and to be
productive in terms of meeting its main
business goals and objectives.
 LANDBANK

VISION
As a government universal bank, LANDBANK shall be
a dominant financial institution in the countryside leading
the nation to economic prosperity.
We shall be the model of an efficient, proactive,
dynamic and financially sound organization, responsive to
national goals and aspiration.
We shall maintain highly trained and motivated
professionals committed to the highest standards of ethics
and excellence.
We shall continue to building progressive and God-
centered communities in the service of humanity.
 LANDBANK

MISSION
Ensuring the best quality of life and
success of our clients, business
partners, employees and the Filipino
people are our reasons for being.
 LANDBANK

MISION
FOR OUR CLIENTS
We shall deliver innovative and advance
products and services in a proactive and
effective manner to meet their local and
global demands.
Our services shall be constant with ecological
enhancement
 LANDBANK

MISSION
FOR OUR FARMERS AND
LANDOWNERS
We shall continue to improve their socio-
economic status through timely financial and
technical support.

FOR OUR BUSINESS PARTNERS

We shall ensure mutual cooperation and
complementation to achieve optimum gains in an
environment of trust and confidence.
 LANDBANK

MISSION
FOR OUR EMPLOYEES
We shall ensure a work atmosphere of mutual
respect and teamwork within a system of
recognition and rewards. We shall continue to
provide appropriate training and values
enhancement to ensure the highest degree of
professionalism and integrity. We shall mold an
organization composed of highly competent
people driven by superior technology.
 LANDBANK

MISSION

FOR THE FILIPINO PEOPLE

We commit our unwavering loyalty and

dedicated service in the pursuit of
national interest.
 LANDBANK

PART II

PRODUCT AND
SERVICES

DEPOSIT AND
e-BANKING PRODUCTS
 LANDBANK

DEPOSITS
Regular Savings Account
An interest bearing peso-account which requires
presentation of a passbook for deposit and
withdrawal transactions
Regular Current Account
A non-interest bearing peso account, also known
as “Checking or Demand Deposit” Account
wherein deposits are made over-the-counter
whereas withdrawals are made through the
issuance of a check.
 LANDBANK

DEPOSITS
Savings Account with ATM Access
An interest bearing peso account wherein deposit and
withdrawal transactions are done via Automated Tellering
Machines (ATM) 24 hours a day, seven days a week.
Deposit and withdrawal transactions may also be done over-
the-counter but only during official banking hours/days.
Withdrawals may also be made at any Expressnet ATM.
Current Account with ATM Access
A non-interest bearing peso account, also known as
“Checking or Demand Deposit” Account wherein deposits
are made either through the issuance of a check, via ATM,
or over-the-counter in case ATM is not available. Deposits
are done either over-the-counter or via ATM.
 LANDBANK

DEPOSITS
Regular Peso E.A.S.Y. (Earning Access &

An interest-bearing peso current account (IBCA) wherein

deposits are made over-the-counter whereas withdrawals
are made through the issuance of a check.

Peso E.A.S.Y. (Earning Access & Sure Yield) Check with ATM

An interest-bearing peso current account (IBCA) wherein

deposits are made over-the-counter or through ATM
whereas withdrawals are made through the issuance of a
check or through the ATM.
 LANDBANK

DEPOSITS
Regular Peso Time Deposit
A specific amount of funds in peso, which earns interest at a pre-
determined competitive rate for a fixed period of time/term with a
“Certificate of Time Deposit” (CTD) as proof of deposit. This is offered to
individuals and institutions who/which have peso denominated funds
which may be locked-in with the Bank for at least thirty (30) days.
Easy Savings Plus (ESP)
is a premium savings account which offers higher interest rates versus a
regular savings account and are based on ADB levels.
High-Yield Savings Account (HYSA)
HYSA is a peso account wherein funds of a specific amount are given
pre-determined competitive rates for a fixed term. A passbook serves as
a proof of deposit. HYSA is offered to institutional clients.
 LANDBANK

DEPOSITS
U.S. Dollar Savings Account
An interest bearing dollar-account which requires presentation of a
passbook for deposit and withdrawal transactions.
U.S. Dollar Time Deposit
A specific amount of funds in dollar which earns interest at a pre-
determined competitive rate for a fixed period of time/term with a
“Certificate of Time Deposit” (CTD) as proof of deposit.
LANDBANK E-$-P (Easy Dollar Pension)
An alternative payment scheme whereby the monthly pension/benefit of
pensioners/beneficiaries of various US Federal agencies residing in the
Philippines is directly credited to their savings account maintained with
LANDBANK. The US pensioner/beneficiary has the option to open either
an individual Peso Savings Account or individual Dollar Savings
Account.
 LANDBANK

e-Banking
iAccess Retail Internet Banking
A retail internet banking (RIB) system that allows individual depositors
to perform selected banking transactions and avail of other banking
services using a personal computer with internet access.
weAccess Institutional Internet Banking
An internet banking facility developed for the Bank’s institutional clients;
private corporations, small and medium enterprises (SMEs) and
government entities, which allows selected banking transactions and
services through the web. With this system, the client can initiate
various transactions like real time and future dated fund transfers or
online balance inquiries through computers with internet connection
and a secure browser. Security and controls are built-in in the system.
 LANDBANK

e-Banking
Internet Corporate (i-Corp) Viewing Facility
A web-service available to corporate accounts that enables viewing of
transactions and account details, deposit account balances and
transaction history through the internet.
LANDBANK Cash Card
An electronic debit card that utilizes the stored value system and like the
ATM Card, operates on magnetic stripe technology with PIN-based
protocol. The Cash Card is a special product for institutional clients.
OFW Cash Card
An electronic debit card that facilitates cash transactions like
balance inquiry and withdrawals via Automated Teller Machines
(ATMs). A facility that OFWs can use as TRUST PRODUCTS AND
SERVICES
 LANDBANK

e-Banking

LANDBank's trust products are designed to give the

best value to our clients. Our trust services will
make us work on your behalf. And you get expert
advice from the best people in the banking industry.
 LANDBANK

TRUST
Unit Investment Trust Fund (UITF)
Under the Unit Investment Trust Fund, LANDBANK acts as
both trustee and fund manager of the Fund. It collectively
pools and invests these funds based on the portfolio mix
stipulated in the Declaration of Trust approved by the
Bangko Sentral ng Pilipinas. LANDBANK has four (4)
UITFs to address the specific needs of investors. They are
the Government Securities-Fixed Income Fund, the
Growth Fund, the Global $ Fund, and the
Money Market Fund. For more information, view UITF FAQ.
 LANDBANK

TRUST
ABS Trusteeship
In an Asset Backed Securitization Trust, LANDBANK acts
both as trustee to a special purpose vehicle consisting of
undivided ownership interest in a segregated or identifiable
pool of assets or receivables. This is an innovative way of
raising financing for operating capital or investment
requirements without affecting the Corporation’s debt and
equity ratios. The investors in an Asset Backed
Securitization generally receive the cash flow of these pool
of assets/receivables.
 LANDBANK

TRUST
Individual/Corporate/Institutional
Portfolio Management
LANDBANK manages the investible funds of individuals,
private and government corporations for optimum
investment returns. This involves the judicious management
of the client’s investment, portfolio based on his investment
objectives and requirements. Investments can cover a
broad range of outlets, from purely fixed-income consisting
of government securities, bonds, money market
instruments and direct loans to capital market instruments
such as equities, IPOs, mutual funds and others.
 LANDBANK

TRUST
Custodial Services
LANDBANK takes care of safekeeping the client’s
properties such as marketable securities, property
titles, and releases the same upon specific written
instruction from the client. If the properties invested
are income-earning, LANDBANK takes care of the
other ministerial functions such as collection of
dividend and interest, subscription to stock rights,
conversion of securities and others, on behalf of
the client.
 LANDBANK

TRUST
Employee Retirement Plan
LANDBANK is appointed by the employer to set up and/or
manage the retirement fund of the company for the purpose
of providing compensation package/benefits for its
incapacitated, retired or separated employees. The
Employee Retirement Plan may either be a:
 Pension fund – A retirement plan where only the
employer is required to contribute to the Fund and the
benefits to be received by employees are defined.
 Provident Fund – A benefit plan where both the company
and their employees make fixed contributions. The fund
accumulated is eventually distributed to separated or
incapacitated employees of those qualified for retirement.
 LANDBANK

TRUST
Escrow Agency
A trust service where LANDBANK acts as a third and
impartial party to intervene or hold and administer in escrow
contracts between two parties involving money, securities,
property titles or documents. LANDBANK sees to it that the
provisions of the escrow are faithfully complied with by both
parties.
Life Insurance Trust
As a Trustee of the life insurance policy of the client,
LANDBANK shall handle the filing of insurance claims,
management of the life insurance proceeds and
disbursements of the funds based on the client’s wishes as
indicated in the dispositive provisions of the Trust
Agreement.
 LANDBANK

TRUST
Mortgage Trust Indenture
A collateral trust wherein LANDBANK shall hold
the properties under a real estate and/or chattel
mortgage for and in behalf of a syndicate of
creditor banks/institutional investors until such time
that the loan obligation is fully satisfied in
accordance with the terms and conditions of the
loan agreement.
 LANDBANK

TRUST
Personal Trust Services
A trust service rendered by LANDBANK to a private
individual, usually consisting of settlement of the estate of
the deceased, guardianship over minors or properties
pending outcome of court litigation/probate. This can be in
several forms, namely:
 Living Trust – this agreement between LANDBANK and
the individual is created during the lifetime of the client. It
defines the functions, duties and responsibilities of the
trustee.
 Testamentary Trust – an agreement between
LANDBANK and an individual to take effect upon the death
of the trustor-individual
 LANDBANK

TRUST
Receiving Bank Services

LANDBANK receives subscription applications

from authorized selling agents e.g. brokers,
underwriters for consolidation and transmittal to the
designated Custodian Bank for the cleared funds
and to the Issuer and Transfer Agent for the
issuance of stock certificates
 JAIME I. BERIDO
DM/Branch Head

GEMMA Q. CARIAGA
Acting Asst. DM

PATRICIA A. BANDALA
Operations Supervisor
Melanie S. Labiano
Oper Spec – Teller/EA Maria Elizabeth F. Tejano Maria Estrella P. Galagala
Fernando T. Timbal Oper Specialist-Teller Oper spec-Oper analyst
Driver-LBPSC Jocelyn Joy J. Corimo
Marichelle B. Sapdoy
Acting CA - Teller CA – CASA Bookkeeper
Romel P. Gaudicos
Janitor-LBPSC Anabie G. Gulaja Marilou A. Sabacajan
Cust. Associate-Teller Oper Spec – SLS Bkkpr
Danilo P. Lipat
Benito A. Justiniane Cust. Asso–Clearing Assistant
Cust. Associate-teller

Ramil C. Montealto Esteban T. Villa, Jr.

Cust. Associate-Teller Oper Spec – Actg SO – Sub- COU
Grace O. Regato
CA –New Accounts Clerk Alan V. Bitas
CA – ATM Teller
Romencito R. Razul
CA –New Accounts Clerk
Elizabeth T. Gado
CA-New Accts-Rem Clerk
 LANDBANK

LandBank’s Service Design / Process

The Landbank’s service design is well organized and systematic. Stated hereunder is the
bank’s systematic process.

In Accounts Opening
The clients shall approach the new accounts counter and present necessary documents /
requirements. Upon validation of the requirements the new accounts clerks will assist them in
filling up the new account application form and prepare the passbook if the account to be
opened is a regular passbook account. After the client filled up the application form the new
accounts clerk forwards the documents to the Operations Analyst to verify the ID’s presented
and the signature of the client. Afterwards the Operations Analyst gives back the documents to
the new accounts clerk for them to open the said account. After the account has been opened,
the Department Manager or the Assistant Manager approves the transaction and forwards the
documents to the Operations Supervisor for the issuance of an ATM card if the account opened
was an ATM account. The later shall forward the deposit slips to the receiving teller. The client
shall give its initial deposits to the teller. The tellers shall receive the deposit and give the
passbook to the client if the account opened was regular passbook account. If the account
opened was an ATM account the teller shall then forward the documents to the new accounts
clerk. The New accounts clerk shall emboss the instant card and release the ATM card to the
client.
On accounts opening

Client

Operation Tellers
New accounts analyst 1&2

Operations
supervisor
ADM/DM
 LANDBANK

On Deposits
The client shall secure a priority number from a
cueing machine and waits for their number to be
called. The tellers shall receive the deposits of the
clients based on cueing system the teller shall
provide the client a duplicate copy of their deposit
slips. During the end of the day balancing, the
receiving tellers shall make cash return to the
Operations Supervisor / Cashier. After counting and
finding it accurate and balance based on the Cash
Teller Slips, the Operations Supervisor shall safe
keep the money to the vault.
On Deposit

Clients

Teller 1 Or
Teller 2

Operation supervisor
 LANDBANK

On Withdrawals and Check Encashment

The client shall leave the withdrawal slip or
check to the Operations Analyst for verification.
After verifying, the Operations Analyst shall
forward the withdrawal slip or check to the
paying tellers. The paying tellers shall validate
the withdrawal slip or check, have the client
sign at the received by portion then release the
withdrawn / encashed money to the client.
On Withdrawal

Clients

Teller Teller
Or
3 4
TO
Operations
Analyst

Cashier
 LANDBANK

Comments Recommendation
1. The office facilities and 1. To be able to request in the
equipments in the bank national government funds in
somewhat spoil the bank's order this problem in poor
corporate image and in office facilities be addressed.
return lowering the
employee's morale; its
comfort rooms are not
resentable. The bank has
poor ventilation, the over all
office interior is below the
employee's satisfaction.
 LANDBANK
Comments
2. The officers have no
proper designation as to
who will approve the
overridden transactions.
3. Officers shall be
sensitive as to the needs of
their sub-ordinate
most especially during
peak days in order to give
fast customer service.
Recommendation
2. There shall be proper delegation
especially amongst the officers as
to who will approve transactions
that needs their approval.
3. Officers shall convene and be of
help to their employees just to
ensure fast and prompt service to
the bank's clientele
 LANDBANK

Comments Recommendation
4. The bank lacks 4. To request and hire new efficient and
personnel to give service effective personnel to cope up with the
the ever growing numbers increasing demand of the clients.
of clientele.
5. Tellers are always prone to risk in
5. To increase teller's shortages; thus the bank shall increase
allowance; from P300 a its tellers allowance.
month to at least P1,000.00
a month. 6. Our head office shall hire competent
Computer Programmers to develop IT
6. The bank always resources for better customer service
experienced intermittent and improved operations.
offline status.
 LANDBANK

Guided by its social mandate, LANDBANK remains true to its

commitment of helping bring forth development to our country.
As we usher in a new decade of service, we are committed to
upholding our mandate even as we strive to become a stronger
and more competitive bank.
As to the over – all service design at Landbank based on the
latest client’s survey conducted by the audit team of Landbank,
almost all of the Landbank Tagum branch clients are more than
satisfied with the services we gave to them, despite the bank’s
poor office facilities. In totality, all the employees at Landbank are
more than satisfied with the benefits that Landbank gave us.
We dedicate ourselves to Landbank. And we give ourselves
wholly to the challenges of our profession.
Amidst the increasing demand of our clientele, we as the
Landbanker are more than willing and happy to give our clients
the most outstanding customer service we could give and offer.
THANK YOU AND MORE POWER!

BY:

JOCELYN JOY J. CORIMO