Key users Training Project

Current situation
The key users role were defined for the SAP implementation project, A key users team were named, and assigned to GCC Global Project:
Now some of them are no longer at the company Its function has been changing since the implementation

Key Users responsibilities, and duties are now part of their job description, They are eager to learn more Lack of development of succession plan for these KUs duties.

Key Users
Process
Maintenance PP&E PM Ready Mix MAT Precast Cement, Aggr., Coal Logistic exec. CRM OTC Sales AR PTP MM FI (TR, AA, GL, AP, TV) FI CO (PC, PA, PCA) Project Syst, Payroll Hortensia Bustillos Ramn Velazco

MX KU
Vctor Sonora, Omar Sanchez Tania Nevarez Ral Martinez Eduardo Ituarte / Julio Enriquez Joel Castro Roberto Rodrguez Zaira Soto Hctor Soto

USA KU
Carry Plant

Alejandro Alarcn Lydia Plant

Peggy Thompson Dario Garca Carlos A Lopez

Process Ownership model

Ready Mix Operations Cement Operations Procurement Finance

Maintenance PP&E Process Owner

PTPs Process Owner

Key user MX & US

Key user MX & US

Key user MX & US

Key user MX & US

Operations

Operations

Operations

Operations

BP Management model
Job functions of a Process Owner
Changes in Goals and Plans Plan & Organize Process Set goals and expectations Establish plans and budget Provide resources & staff Implement Process Goals & Measures Monitor & Control Process Monitor process Reinforce success Diagnose deviations Take necessary corrective actions

Expectations Plans & Resources

Feedback

Data About Results Process Measures

Inputs

Process Executed

Results

Roles

Process Owner
Has accountability and authority for an end-to-end process
Trans-functional responsibility

Owns the end-to-end business process design Understands current performance vs. desired performance
Use metrics and audit results to evaluate compliance and continuously improve the process

Creates vision for the process and sells the journey map

Process Owner Is a manager who knows his/her process and:

Knows what is critical about the process Monitors process performance with data (what performance data should be monitored and how to collect it) Makes sure the process is documented, and the documentation is used and updated regularly Makes sure a process management (or control) plan is in place Makes sure that any improvements identified through projects are incorporated and maintained in the process Provides linkage to customers, suppliers and other processes Makes sure that process operators have the training and resources to do their jobs well

Key user
Provides linkage to other functions to act as a process. Identify changes in the business environment that enhances the process. Implement changes in business process along with another key users. Understand how the system has been implemented to support the business
Be the "go to" people to answer system functionality and business process questions Provide immediate responses to end-user requests for business process help Answer basic system navigation questions Answer other "how to" or "I can't get it to work" issues Assist with training end users on business processes and system use. Ensure a succession plan for his/her key user role.

Key user
Work with the IT organization to plan, implement, and release those changes that may affect the ERP. Works with the IT organization by filtering end-user requests and passing along to the Help Desk:
Only those issues that the IT organization should be aware of as it tunes or enhances the system, True problems that need some type of fix or resolution from a system perspective.

Plan
Skills Leverage ERP
Process Owner
End to end Business Process Design. Creates vision for the process.

Repository

Analyze, Improve, Redesign Process

Monitor process performance and determines improvements needed Review and approve major changes, making sure they fit in the process

Community: Communication
Communicate major process changes Show process results each month

Makes sure the process is documented and updated

Key User

Identify Knowledge gaps Training System Process

Document the process updates Knowledge mgmt Share best practices

Process Analysis Develop and implement process improvements

Communicate minor process changes to the functions affected Meet the Committee

Development Program
Process
Maintenance PP&E PM Ready Mix Precast Cement, Aggr., Coal

MX KU
Vctor Sonora, Omar Snchez Tania Nevarez Ral Martinez Eduardo Ituarte Julio C. Enrquez

MX; Training
Felipe Talamante Paola Rodrguez Ulises Nevarez Fernando Lerma Ana C. Garca Juan C. Prez Ismael Terrazas

MAT

Logistic exec.
CRM OTC Sales AR PTP MM

Joel Castro
Roberto Rodrguez Zaira Soto Hctor Soto Daro Garca

Por definir

Eduardo Lozano

Sergio Loya
Elizabeth Ortiz FI (TR, AA, GL, AP, TV) FI CO (PC, PA, PCA) Project System Ramn Velazco Por definir

Payroll

Development Program
Process
Maintenance PP&E PM Ready Mix MAT Precast

USA KU
Carry Plant Tania Nevarez

USA; Training
Dylan Gilbert TBD

Cement, Aggr., Coal

Logistic exec. CRM

Alejandro Alarcon
Lydia Plant

TBD
TBD

OTC

Sales AR Peggy Thompson Daro Garca TBD Humberto Moriel

PTP

MM

FI (TR, AA, GL, AP, TV) FI Payroll CO (PC, PA, PCA) Project System

Carlos A Lpez

TBD (Misty/Norma)

Process Management Roles

PTP

US Key user

MAT
US Key user MX Key user

MX Key user

Standards & Regulations

Process Owner

Sponsor
Process Steward Process Owner

Process Steward

Process Owner

Process Owner

Process Steward

Process Owner

FI

US Key user

US Key user MX Key user Standards & Performance Process Officer MX Key user

PPE

OTC
These roles do not typically describe new headcount. These are new roles for people who already know the business.