Professional Documents
Culture Documents
Planning
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Organising
Leading
Choose appropriate organisational goals and courses of action to best achieve those goals Establish task and authority relationships that allow people to work together to achieve organisational goals
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Controlling
Motivate, coordinate, and energise individuals and groups to work together to achieve organisational goals
Establish accurate measuring and monitoring systems to evaluate how well the organisation has achieved its goals
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Division of labour Authority and responsibility Unity of command Line of authority Centralisation Unity of direction Equity
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Recognise the need for a decision Generate alternatives Assess alternatives Choose among alternatives Implement the chosen alternative Learn from the feedback
Entrepreneurs
An individual who notices opportunities and decides how to mobilise the resources necessary to produce new and improved goods and services *****
Determine the organisations mission and goals Formulate strategy Implement strategy
SWOT Analysis
A planning exercise to identify strengths and weaknesses inside an organisation and opportunities and threats in the environment Strengths Weaknesses Opportunities Threats
Product (what are we selling?) Process (how are we selling it?) Customer (to whom are we selling it?) Distribution (how does it reach them?) Finance (what are the prices, costs and investments?) Administration (and how do we manage all this?)
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Value chain
The coordinated series or sequence of functional activities necessary to transform inputs such as new product concepts, raw materials, component parts, or professional skills into the finished goods or services customers value or want to buy ****
Changed into
Inputs
- New product ideas - Marketing research - Component parts
Outputs
- Goods -Services
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Establish the standards of performance, goals, or targets against which performance is to be evaluated Measure actual performance Compare actual performance against chosen standards of performance Evaluate the result and initiate corrective action if the standard is not being achieved ***
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Leadership: the process by which an individual exerts influence over other people and inspires, motivates, and directs their activities to help achieve group or organisational goals ***
Leader: an individual who is able to exert influence over other people to help achieve group or organisational goals ***
Legitimate power: the authority that a manager has by virtue of his or her position in an organisations hierarchy Reward power: the ability of a manager to give or withhold tangible and intangible rewards ****
Coercive power: the ability of a manager to punish others Expert power: power that is based on the special knowledge, skills and expertise that a leader possesses Referent power: power that comes from subordinates and coworkers respect, admiration and loyalty ****