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When a major business process requires radical reassessment, perhaps through the introduction of new technology, discontinuous methods of business process re-engineering or redesign (BPR) are appropriate. Drives for process change include information technology (IT), political, financial, cultural and competitive aspects. These often require a change of thinking about the ways processes are and could be operated.
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There are many definitions of BPR but the basic elements involve a fundamental rethink and radical redesign of a business process, its structure and associated management systems to deliver step improvements in performance.
BPR and quality management are complementary under the umbrella of process management the continuous and discontinuous improvements living side by side (radical vs incremental). Both require the involvement of customers and suppliers and their future requirements.
BPR challenges managers to rethink their traditional methods of doing work and to commit to customer-focused processes. This breaks down, organizational barriers and encourages cross-functional teams.
BPR has a top-down approach and needs an objective overview of the process to be redesigned to drive the project. Typically a BPR project will have seven phases:
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discover identifying the problem or unacceptable outcome; establish redesign team; analyze and document processes; innovate and rebuild; reorganize and retrain; measure performance; continuous redesign and improvement.
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Assumption busting is a useful eight-step BPR method which aims to identify and challenge the rules and assumptions that govern and underlie the way business is done.
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identify the core value to be delivered to customer and stakeholders; map the process at high level; select problems to resolve and collect performance data; brainstorm and test the rules; rigorously review each rule to uncover underlying assumptions; identify modified assumptions and process rules; identify impact and construct a new set of process principles; develop revised process and test validity.
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